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Product Support Engineer Jobs in Missouri (NOW HIRING)

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

Work cross-functionally with our product, engineering, operational and customer support teams to decide which problems we solve for our customers and how we prioritize them * Develop reports to ...

Vizient

Development Support Engineer

Cape Girardeau, MO · On-site

$77K - $135K/yr

In this role, you will provide technical triage, production diagnostics, and operational support ... You will partner closely with Engineering, Product, Infrastructure, and business teams to diagnose ...

PureCars

Product Support Analyst

Kansas City, MO · On-site

Work cross-functionally with our product, engineering, operational and customer support teams to decide which problems we solve for our customers and how we prioritize them * Develop reports to ...

Jobgether

You will act as the bridge between customers, product teams, and engineering, ensuring users ... You will help shape support operations, establish best practices, and improve how customers ...

Lightedge

Support Engineer

Kansas City, MO · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products ...

Lightedge

Support Engineer

Kansas City, MO · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join ... Partner with Platform Owners, Product Directors, and Key Stakeholders to improve products ...

Oracle Corporation

Support Engineer

Kansas City, MO · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... And with AI embedded across our products and services, we help customers turn that promise into a ...

New

Oracle

Support Engineer

Kansas City, MO · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... And with AI embedded across our products and services, we help customers turn that promise into a ...

New

Oracle

Support Engineer

Kansas City, MO

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... And with AI embedded across our products and services, we help customers turn that promise into a ...

New

Oracle

Support Engineer

Kansas City, MO · On-site

$23.08 - $45.05/hr

Support Engineer - Oracle Health Locations: Kansas City, MO | Nashville, TN | Orlando, FL (Onsite ... And with AI embedded across our products and services, we help customers turn that promise into a ...

Toyota

Robotics Support Engineer

Maryland Heights, MO · On-site

Job Overview A Support Engineer finds solutions (mechanical/electrical engineering) to problems with products and helps customers work through technical difficulties. The Support Engineer responds to ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

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Product Support Engineer information

See Missouri salary details

$15

$37

$63

How much do product support engineer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for product support engineer in Missouri is $37.40, according to ZipRecruiter salary data. Most workers in this role earn between $27.74 and $43.75 per hour, depending on experience, location, and employer.

What does a product support engineer do?

A product support engineer provides technical assistance and troubleshooting for a company's products or services. They analyze issues, communicate solutions to customers or internal teams, and often use diagnostic tools and technical knowledge to resolve problems efficiently. This role typically requires strong communication skills, technical expertise, and familiarity with product documentation and support software.

What are the key skills and qualifications needed to thrive as a product support engineer?

To thrive as a Product Support Engineer, you need a solid background in troubleshooting, technical analysis, and a relevant engineering or computer science degree. Familiarity with CRM systems, ticketing platforms, and diagnostic tools is typically required, along with certifications like ITIL or CompTIA A+. Strong communication, problem-solving, and customer service skills help you effectively resolve complex issues and build customer trust. These abilities are essential for minimizing downtime, ensuring customer satisfaction, and supporting continuous product improvement.

What is the difference between Product Support Engineer vs Technical Support Specialist?

AspectProduct Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in Engineering, Computer Science, or related field; technical certificationsAssociate's or Bachelor's degree; technical certifications often preferred
Work EnvironmentCollaborates with engineering and product teams; customer-facingPrimarily customer-facing; may work in call centers or help desks
Employer & Industry UsageTech companies, SaaS providers, hardware manufacturersIT service providers, software companies, hardware vendors

The Product Support Engineer typically has a more technical role, working closely with product development teams to resolve complex issues, while the Technical Support Specialist focuses on troubleshooting and resolving customer issues, often with less technical depth. Both roles require strong communication skills and technical knowledge, but the Product Support Engineer usually handles more advanced technical problems and collaborates on product improvements.

How much do product support engineers make in the US?

Product Support Engineers in the US typically earn between $60,000 and $90,000 annually, depending on experience, location, and industry. Entry-level roles may start around $50,000, while experienced professionals with specialized skills can earn over $100,000. Certifications and proficiency with tools like ticketing systems can influence salary levels.

What is a product support engineer?

A Product Support Engineer is a technical professional who assists customers and internal teams with troubleshooting, resolving, and preventing issues related to a company's products. They act as a bridge between the development team and end users, providing technical support, diagnosing problems, and sometimes assisting in product upgrades or installations. Their goal is to ensure customer satisfaction by addressing concerns quickly and accurately, and they often contribute to documentation and process improvements. Product Support Engineers typically have strong problem-solving skills and a deep understanding of the products they support.

What are some common challenges product support engineers face when resolving complex customer issues?

Product Support Engineers often encounter challenges such as diagnosing multifaceted technical problems that may involve hardware, software, or network components. They must quickly analyze logs, replicate issues, and collaborate with cross-functional teams like development or QA to find solutions. Balancing multiple cases at once while ensuring timely, clear communication with customers is also a key part of the role. Staying current with product updates and new features is essential to effectively assist users and prevent recurring issues.
What are popular job titles related to Product Support Engineer jobs in Missouri? For Product Support Engineer jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Product Support Engineer jobs in Missouri look for? The top searched job categories for Product Support Engineer jobs in Missouri are:
Product Support Engineer jobs near you
Infographic showing various Product Support Engineer job openings in Missouri as of August 2026, with employment types broken down into 100% Full Time. Highlights an 84% In-person, and 16% Remote job distribution, with an average salary of $77,789 per year, or $37.4 per hour.

Development Support Engineer

Vizient, Inc.

Cape Girardeau, MO • On-site

$77K - $135K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

In this role, you will provide technical triage, production diagnostics, and operational support across Vizient's core platforms and key business application domains. You will improve incident response effectiveness, restoration speed, escalation quality, stakeholder communication, Root Cause Analysis (RCA) follow-through, operational stability, and recurring incident reduction. You will partner closely with Engineering, Product, Infrastructure, and business teams to diagnose production issues, mature operational processes, and strengthen platform reliability across Vizient products.

Responsibilities:

  • Investigate production issues involving logs, SQL/data patterns, failed jobs, alerts, workflows, APIs, integrations, reporting, access, configuration, and application behavior.
  • Analyze platform dependencies, workflows, monitoring events, and system health indicators to identify suspected causes and resolution paths.
  • Identify workarounds, ownership paths, escalation readiness, and supportable resolution options.
  • Perform Tier 2 triage for production incidents.
  • Create evidence-based escalation summaries and handoffs for Product Engineering, Platform Engineering, or Data Engineering teams.
  • Improve incident intake quality, classification accuracy, ownership clarity, and stakeholder communication.
  • Develop and maintain runbooks, Standard Operating Procedures (SOPs), known error articles, diagnostic checklists, and support documentation.
  • Support Root Cause Analysis (RCA) documentation, Problem Records, corrective action tracking, and recurring incident reduction initiatives.
  • Partner with Product, Engineering, Operations, Support teams, and business stakeholders to improve operational stability and support processes.
  • Reduce avoidable escalations and recurring production issues through improved diagnostics, documentation, and operational follow-through.

Qualifications:

  • Relevant degree preferred.
  • 2 or more years of relevant experience required.
  • Experience in application support, production support engineering, software engineering, DevOps, Site Reliability Engineering (SRE), technical systems analysis, monitoring and observability instrumentation, or technical product support required.
  • Strong troubleshooting, SQL/data analysis, log analysis, stack trace analysis, monitoring review, and technical documentation skills required.
  • Experience supporting enterprise applications, cloud-hosted services, integrations, APIs, reporting platforms, or data-driven systems required.
  • Strong verbal and written communication skills with the ability to communicate technical issues clearly to technical and non-technical audiences required.
  • Experience with Databricks, Azure, Spark, data pipelines, observability tools, ServiceNow, Azure DevOps, Python, Splunk, Datadog, or Application Insights preferred.
  • Familiarity with ITSM/ITIL processes, Incident Management, Problem Management, Root Cause Analysis (RCA), corrective action preventative action, or known error management practices preferred.
  • Experience leveraging AI-assisted tools and technologies to improve operational support, incident diagnostics, troubleshooting efficiency, documentation generation, or workflow automation preferred.
  • Experience supporting healthcare technology, analytics platforms, enterprise SaaS platforms, or data-driven systems preferred.

#LIJB1

Estimated Hiring Range:

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $77,400.00 to $135,400.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

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