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Internship Technical Support Engineer Jobs in Missouri

Jobgether

As a Technical Support Engineer, you will be a key technical resource for enterprise customers across the EMEA region, helping them resolve complex issues and get maximum value from a sophisticated e ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Jobgether

Our partner is looking for a Technical Customer Support Engineer based in Netherlands. Join a globally distributed Support Engineering team serving customers across EMEA and, when needed, the ...

DOOR Systems, Inc.

Technical Support Agent

Olivette, MO · On-site

The Technical Support Agent will serve as a frontline resource for DOOR customers, providing timely ... Work effectively with Tier 2 Support, Hardware Support, Engineering, Product, Operations, and other ...

ThrottleNet

Be Seen First

Support Engineer I

Saint Louis, MO · On-site

$40K - $50K/yr

Support Engineer I Location: St. Louis, MO Schedule: In Office with Potential Hybrid Opportunities ... Provide technical support to end users across a variety of technologies and environments.

Jobtailor

Technical Support Manager

California, MO · On-site

$120 - $160/hr

Manage the COHU THG Technical Support team in line with the company objectives. * Guide the team to ... Bridge engineering, QA department, and field/ Sales by providing detailed information on the issues ...

Oracle Corporation

Support Engineer

Kansas City, MO

$23.08 - $45.05/hr

Overview As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of ...

Oracle

Support Engineer

Kansas City, MO · On-site

$23.08 - $45.05/hr

Overview As a Support Engineer, you will provide functional and technical support for the Oracle Health Electronic Medical Record (EMR) suite. In this role, you will serve as a primary point of ...

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Internship Technical Support Engineer information

What does an internship technical support engineer do?

An Internship Technical Support Engineer assists in diagnosing and resolving technical issues for users, often related to software, hardware, or network systems. They work under the supervision of senior engineers, respond to support tickets, and may help with system installations and upgrades. Interns in this role gain hands-on experience by troubleshooting problems, documenting solutions, and learning to communicate technical information effectively. This position is ideal for students or recent graduates looking to build practical skills in IT support and customer service.

What are the key skills and qualifications needed to thrive as an internship technical support engineer?

To thrive as an Internship Technical Support Engineer, you need a basic understanding of computer hardware, operating systems, networking concepts, and troubleshooting skills, often supported by coursework or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and diagnostic utilities is typically expected. Strong communication, problem-solving abilities, and a customer-oriented attitude are crucial soft skills for this role. These skills and qualities enable effective issue resolution, ensure customer satisfaction, and contribute to the smooth operation of technical support teams.

What types of projects and tasks can an internship technical support engineer expect to work on during their internship?

As an Internship Technical Support Engineer, you can expect to assist with troubleshooting technical issues, responding to user inquiries, and documenting solutions under the guidance of experienced engineers. Interns often work on real-world support tickets, participate in team meetings, and collaborate closely with engineering and product teams to resolve customer issues. This role provides hands-on exposure to various systems and tools, helping you build both technical and communication skills. The experience can also include shadowing senior engineers and contributing to process improvements, offering a strong foundation for a future career in technical support.

What is the difference between Internship Technical Support Engineer vs Technical Support Specialist?

AspectInternship Technical Support EngineerTechnical Support Specialist
Required CredentialsCurrently pursuing or recently completed relevant degree or certificationTypically requires relevant certifications or experience in technical support
Work EnvironmentInternship setting, often in training or entry-level rolesFull-time or part-time support roles in various industries
Employer & Industry UsageUsed in tech companies, IT departments, and service providers for entry-level rolesCommon across IT, telecom, software, and hardware companies

The main difference is that an Internship Technical Support Engineer is an entry-level, training-focused role for students or recent graduates, while a Technical Support Specialist is a more experienced, full-time position providing ongoing technical support. Internships are often temporary and aimed at skill development, whereas specialists handle customer issues regularly and may have more responsibilities.

What are the most commonly searched types of Technical Support Engineer jobs in Missouri?

The most popular types of Technical Support Engineer jobs in Missouri are:

What are popular job titles related to Internship Technical Support Engineer jobs in Missouri?

For Internship Technical Support Engineer jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Internship Technical Support Engineer jobs in Missouri look for?

The top searched job categories for Internship Technical Support Engineer jobs in Missouri are:

What cities in Missouri are hiring for Internship Technical Support Engineer jobs?

Cities in Missouri with the most Internship Technical Support Engineer job openings:

Internship Technical Support Engineer jobs near you

Technical Support Engineer

Jobgether

On-site

Full-time

PTO

Posted 5 days ago

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in Netherlands.

As a Technical Support Engineer, you will be a key technical resource for enterprise customers across the EMEA region, helping them resolve complex issues and get maximum value from a sophisticated ecommerce technology platform.
You will own customer-facing support conversations across tickets, Slack, and calls, guiding customers from initial investigation through resolution.
The role combines hands-on troubleshooting with exceptional communication, customer enablement, and continuous improvement of support operations.
You will work extensively with APIs, SDKs, logs, event data, integrations, tagging, and implementation behavior to diagnose technical challenges.
As an early member of a newly established support function, you will have significant influence over processes, documentation, automation, escalation paths, and team practices.
You will partner closely with customers as well as Customer Success, Solutions, Product, Engineering, and other internal teams to resolve issues and share valuable product feedback.
This is an ideal opportunity for a technically strong, customer-obsessed problem solver who wants to build scalable support practices while working with cutting-edge ecommerce and AI technology.

Accountabilities
  • Provide timely, accurate, and technically sound support for complex customer questions involving APIs, SDKs, data integrations, tagging, event instrumentation, and implementation behavior.
  • Own customer-facing technical support cases across tickets, Slack, and calls, ensuring customers understand what is known, what is being investigated, and what happens next.
  • Build trust with technical and business stakeholders through clear communication, effective expectation management, and actionable explanations of complex technical issues.
  • Troubleshoot issues by reviewing API behavior, payloads, logs, configurations, implementation details, HTTP requests, and other relevant technical information.
  • Investigate and resolve blockers related to data ingestion, tagging, event instrumentation, API performance, and implementation, particularly when they affect launches, customer confidence, or ongoing platform usage.
  • Coordinate escalations with Product, Engineering, Solutions, Customer Success, and other internal teams, providing clear context including business impact, reproduction steps, examples, urgency, and customer-facing implications.
  • Serve as a technical subject-matter expert, helping customers understand expected platform behavior, integration approaches, troubleshooting techniques, and implementation options.
  • Review and improve self-service support and automated responses, identify gaps, and help refine escalation criteria.
  • Create and maintain knowledge-base content, troubleshooting guides, technical documentation, macros, internal notes, and reusable support resources.
  • Identify recurring customer questions, technical issues, and support pain points, turning those insights into actionable feedback for Product and Engineering teams.
  • Support customers across EMEA business hours with strong ownership, responsiveness, and consistently high-quality written and verbal communication.
  • Continuously improve support processes, playbooks, workflows, and escalation paths to increase efficiency, consistency, and customer satisfaction.
  • As an early member of the support team, contribute to establishing scalable foundations and practices that can support the growth of the function.
Requirements:
  • 4+ years of experience in technical support, technical account management, solutions engineering, implementation, customer-facing engineering, or a comparable technical customer role.
  • Hands-on experience working with APIs, SDKs, logs, HTTP requests, event data, integrations, and technical implementation details.
  • Exceptional written and verbal communication skills, particularly when explaining complex technical concepts in tickets, Slack, documentation, and customer calls.
  • Proven experience supporting enterprise customers with multiple stakeholders, competing priorities, and potentially high-urgency technical issues.
  • Strong ability to manage customer expectations, communicate clearly under pressure, and drive complex issues toward resolution across internal and external teams.
  • Demonstrated experience managing technical support cases from intake through resolution while balancing speed, accuracy, customer communication, and appropriate escalation.
  • Track record of creating or improving support processes, documentation, troubleshooting guides, tooling, or workflows that improve customer outcomes and team efficiency.
  • Strong troubleshooting and analytical skills, with a methodical approach to investigating technical problems and identifying root causes.
  • Customer-obsessed mindset with a genuine interest in removing roadblocks, earning trust, and leaving customers in a better position after every interaction.
  • Ability to learn quickly, adapt to changing priorities, and continuously improve processes in a fast-moving, high-growth environment.
  • Familiarity with JavaScript-based web integrations, browser developer tools, HTTP request flows, and client-side and server-side environments is a plus.
  • Familiarity with A/B testing, ecommerce search or discovery, network request routing, or HTTP troubleshooting is advantageous.
  • Ability to work effectively during EMEA business hours.
  • Strong collaboration skills and the ability to work closely with customer developers, data teams, Customer Success, Sales, Solutions, Product, and Engineering.
  • A willingness to contribute beyond individual support cases by improving the systems, documentation, automation, and processes that enable a support organization to scale.
Benefits:
  • Unlimited vacation time, with employees strongly encouraged to take at least three weeks of vacation each year.
  • Competitive compensation package, including stock options.
  • Fully remote work, with flexibility to choose where you live.
  • Work-from-home stipend to support a productive and comfortable home office.
  • Company-provided Apple laptop for new employees.
  • Annual training and professional development budget.
  • Maternity and paternity leave for eligible employees.
  • Opportunity to work with highly skilled colleagues and make a meaningful impact on customers and the broader support organization.
  • Opportunity to help shape a newly established support function and influence its processes, tools, and operating model.
  • Exposure to advanced ecommerce search, discovery, AI, APIs, integrations, and high-scale technology.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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