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Technical Support Engineer Jobs in Missouri (NOW HIRING)

Jobgether

As a Technical Support Engineer, you will be a key technical resource for enterprise customers across the EMEA region, helping them resolve complex issues and get maximum value from a sophisticated e ...

Jobgether

As a Technical Support Engineer, you'll help developers and enterprise customers successfully build and operate products on a rapidly evolving generative AI platform. You'll troubleshoot complex API ...

Jobgether

Our partner is looking for a Technical Support Engineer based in Netherlands. This role offers an opportunity to support cutting-edge generative AI technology used by developers and businesses ...

Cyera

Senior Technical Support Engineer

Creve Coeur, MO · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Jobgether

$106K/yr

... Support Engineer, you'll provide advanced technical support for complex backend, integration ... You'll investigate challenging technical problems using logs, SQL queries, APIs, scripts, and ...

New

DOOR Systems, Inc.

Technical Support Agent

Olivette, MO · On-site

The Technical Support Agent will serve as a frontline resource for DOOR customers, providing timely ... Work effectively with Tier 2 Support, Hardware Support, Engineering, Product, Operations, and other ...

ThrottleNet

Be Seen First

Support Engineer I

Saint Louis, MO · On-site

$40K - $50K/yr

Support Engineer I Location: St. Louis, MO Schedule: In Office with Potential Hybrid Opportunities ... Provide technical support to end users across a variety of technologies and environments.

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Technical Support Engineer information

See Missouri salary details

$35.2K

$74.1K

$112.1K

How much do technical support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support engineer in Missouri is $74,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $92,400.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
More about Technical Support Engineer jobs

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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,132 per year, or $35.6 per hour.

Technical Support Engineer

Jobgether

On-site

Full-time

PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer based in Netherlands.

As a Technical Support Engineer, you will be a key technical resource for enterprise customers across the EMEA region, helping them resolve complex issues and get maximum value from a sophisticated ecommerce technology platform.
You will own customer-facing support conversations across tickets, Slack, and calls, guiding customers from initial investigation through resolution.
The role combines hands-on troubleshooting with exceptional communication, customer enablement, and continuous improvement of support operations.
You will work extensively with APIs, SDKs, logs, event data, integrations, tagging, and implementation behavior to diagnose technical challenges.
As an early member of a newly established support function, you will have significant influence over processes, documentation, automation, escalation paths, and team practices.
You will partner closely with customers as well as Customer Success, Solutions, Product, Engineering, and other internal teams to resolve issues and share valuable product feedback.
This is an ideal opportunity for a technically strong, customer-obsessed problem solver who wants to build scalable support practices while working with cutting-edge ecommerce and AI technology.

Accountabilities
  • Provide timely, accurate, and technically sound support for complex customer questions involving APIs, SDKs, data integrations, tagging, event instrumentation, and implementation behavior.
  • Own customer-facing technical support cases across tickets, Slack, and calls, ensuring customers understand what is known, what is being investigated, and what happens next.
  • Build trust with technical and business stakeholders through clear communication, effective expectation management, and actionable explanations of complex technical issues.
  • Troubleshoot issues by reviewing API behavior, payloads, logs, configurations, implementation details, HTTP requests, and other relevant technical information.
  • Investigate and resolve blockers related to data ingestion, tagging, event instrumentation, API performance, and implementation, particularly when they affect launches, customer confidence, or ongoing platform usage.
  • Coordinate escalations with Product, Engineering, Solutions, Customer Success, and other internal teams, providing clear context including business impact, reproduction steps, examples, urgency, and customer-facing implications.
  • Serve as a technical subject-matter expert, helping customers understand expected platform behavior, integration approaches, troubleshooting techniques, and implementation options.
  • Review and improve self-service support and automated responses, identify gaps, and help refine escalation criteria.
  • Create and maintain knowledge-base content, troubleshooting guides, technical documentation, macros, internal notes, and reusable support resources.
  • Identify recurring customer questions, technical issues, and support pain points, turning those insights into actionable feedback for Product and Engineering teams.
  • Support customers across EMEA business hours with strong ownership, responsiveness, and consistently high-quality written and verbal communication.
  • Continuously improve support processes, playbooks, workflows, and escalation paths to increase efficiency, consistency, and customer satisfaction.
  • As an early member of the support team, contribute to establishing scalable foundations and practices that can support the growth of the function.
Requirements:
  • 4+ years of experience in technical support, technical account management, solutions engineering, implementation, customer-facing engineering, or a comparable technical customer role.
  • Hands-on experience working with APIs, SDKs, logs, HTTP requests, event data, integrations, and technical implementation details.
  • Exceptional written and verbal communication skills, particularly when explaining complex technical concepts in tickets, Slack, documentation, and customer calls.
  • Proven experience supporting enterprise customers with multiple stakeholders, competing priorities, and potentially high-urgency technical issues.
  • Strong ability to manage customer expectations, communicate clearly under pressure, and drive complex issues toward resolution across internal and external teams.
  • Demonstrated experience managing technical support cases from intake through resolution while balancing speed, accuracy, customer communication, and appropriate escalation.
  • Track record of creating or improving support processes, documentation, troubleshooting guides, tooling, or workflows that improve customer outcomes and team efficiency.
  • Strong troubleshooting and analytical skills, with a methodical approach to investigating technical problems and identifying root causes.
  • Customer-obsessed mindset with a genuine interest in removing roadblocks, earning trust, and leaving customers in a better position after every interaction.
  • Ability to learn quickly, adapt to changing priorities, and continuously improve processes in a fast-moving, high-growth environment.
  • Familiarity with JavaScript-based web integrations, browser developer tools, HTTP request flows, and client-side and server-side environments is a plus.
  • Familiarity with A/B testing, ecommerce search or discovery, network request routing, or HTTP troubleshooting is advantageous.
  • Ability to work effectively during EMEA business hours.
  • Strong collaboration skills and the ability to work closely with customer developers, data teams, Customer Success, Sales, Solutions, Product, and Engineering.
  • A willingness to contribute beyond individual support cases by improving the systems, documentation, automation, and processes that enable a support organization to scale.
Benefits:
  • Unlimited vacation time, with employees strongly encouraged to take at least three weeks of vacation each year.
  • Competitive compensation package, including stock options.
  • Fully remote work, with flexibility to choose where you live.
  • Work-from-home stipend to support a productive and comfortable home office.
  • Company-provided Apple laptop for new employees.
  • Annual training and professional development budget.
  • Maternity and paternity leave for eligible employees.
  • Opportunity to work with highly skilled colleagues and make a meaningful impact on customers and the broader support organization.
  • Opportunity to help shape a newly established support function and influence its processes, tools, and operating model.
  • Exposure to advanced ecommerce search, discovery, AI, APIs, integrations, and high-scale technology.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
 Why Apply Through Jobgether? 
 
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
 
 
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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