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Technical Support Engineer Jobs in Missouri (NOW HIRING)

Lightedge

Support Engineer

Kansas City, MO · On-site

Act as a technical leader within the Operations Support team * Receive and work escalations from ... Collaborate with Platform Engineers for advanced troubleshooting, issue resolution, and root cause ...

MiTek USA Inc

Technical Support Rep I

Chesterfield, MO · On-site

$63K - $73K/yr

Receive incoming customer issues in support of complex Structural Engineering, CAD, and Business ... As needed, work on assigned projects from Technical Support Manager or Technical Representative IV ...

Vizient

Development Support Engineer

Cape Girardeau, MO

$77K - $135K/yr

In this role, you will provide technical triage, production diagnostics, and operational support ... You will partner closely with Engineering, Product, Infrastructure, and business teams to diagnose ...

Apolis

Desktop Support- Field Services

Joplin, MO · On-site

We are seeking a skilled Field Services / Desktop Support Engineer to provide onsite technical support for enterprise users. The ideal candidate will have strong experience in desktop support ...

Rheem

Technical Support Representative III

O Fallon, MO · On-site

The Technical Support Representative III will provide product technical support to the Division ... At Rheem, we engineer products for life. For home life. For work life. For the life of the planet ...

Rheem

Technical Support Representative III

O Fallon, MO · On-site

The Technical Support Representative III will provide product technical support to the Division ... From engineers to accountants, sales professionals to support experts, Rheem depends on people to ...

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Technical Support Engineer information

See Missouri salary details

$35.2K

$74.1K

$112.1K

How much do technical support engineer jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support engineer in Missouri is $74,132.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,400.00 and $92,400.00 per year, depending on experience, location, and employer.

What is a technical support engineer?

Technical support engineers work with companies to solve technical issues within their computer systems. As a technical support engineer, you troubleshoot computer hardware and software issues with employees. You work to resolve the problems and try to prevent them from happening again. Some technical support engineers work primarily over the phone or computer, guiding the staff to fix the problems remotely. For more substantial issues, technical support engineers may travel to the client’s office to resolve the issue in person.

What does a technical support engineer do?

A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.

What are the key skills and qualifications needed to thrive as a technical support engineer?

To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.

How does a technical support engineer typically collaborate with other departments to resolve complex customer issues?

Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
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Technical Support Engineer jobs near you
Infographic showing various Technical Support Engineer job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $74,132 per year, or $35.6 per hour.

Technical Support Representative

Digital Monitoring Products

Springfield, MO • On-site

Full-time

Re-posted 18 days ago

Job description

Description
If you have a passion for problem solving, love technology, and enjoy thinking outside the box, you're who we're looking for. As a Technical Support Technician for DMP, you provide technical assistance and problem resolution to DMP dealers through any supported means of communication. You will ensure customer satisfaction by delivering a quick and accurate solution to a variety of issues that our dealers face while installing and servicing electronic burglary, fire and access control products.
Qualifications:
  • Excellent verbal communication skills; able to convey competence, confidence and empathy over any means of communication.
  • Demonstrated proficiency in typing.
  • High degree of accuracy/detail oriented.
  • Ability to troubleshoot or problem solve.
  • Ability to learn technical materials quickly.

Responsibilities:
  • Answer technical questions through any means of communication.
  • Makes customers and their needs a primary focus of their actions; developing and sustaining productive customer relationships.
  • Finds solutions, does not leave callers without a resolution or steps to resolution.
  • Demonstrates job excellence by taking detailed notes of everything that happens during their calls.
  • Verifies answers are correct by testing or checking documentation.
  • Develops knowledge of security industry and its products through dealer interaction.
  • Observes and adheres to DMP Data Classification Standard.

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