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Customer Support Engineer Jobs in Missouri (NOW HIRING)

Apolis

Desktop Support- Field Services

Joplin, MO · On-site

Field Services / Desktop Support Engineer * Location: Onsite - Joplin, MO * Tax Term (W2, C2C): W2 ... Strong customer service and communication skills. * Ability to work onsite and collaborate closely ...

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Customer Support Engineer information

See Missouri salary details

$36.6K

$73.7K

$101.8K

How much do customer support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for customer support engineer in Missouri is $73,698.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,700.00 and $84,400.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are popular job titles related to Customer Support Engineer jobs in Missouri?

For Customer Support Engineer jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Missouri look for?

The top searched job categories for Customer Support Engineer jobs in Missouri are:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Missouri as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 83% In-person, 4% Hybrid, and 13% Remote job distribution, with an average salary of $73,698 per year, or $35.4 per hour.

Overnight IT Systems & Network Support Engineer - 70k Jefferson City MO

C&S Employment Solutions

Bonnots Mill, MO

$70K/yr

Full-time

Posted 16 days ago

Job description

C&S is seeking an experienced Overnight IT Systems & Network Support Engineer for a full-time overnight position in Jefferson City. 
The position may be performed remotely for portions of the shift, but the employee must live within a reasonable distance of the Jefferson City worksite and be able to report onsite when technical issues require hands-on support.

Salary/hours for Overnight IT Systems & Network Support Engineer: $70,000/yr. + benefits package; 11 p.m.–7 a.m. or 12 a.m.-8 a.m.

Responsibilities:
  • Provide Tier 2 technical support to end users
  • Troubleshoot and resolve hardware, software, system, and network issues
  • Provide remote technical support and respond to overnight IT issues
  • Image, configure, and deploy laptops and workstations
  • Manage user account creations, changes, and terminations
  • Work with Active Directory, RSA, JIRA, Exchange, SharePoint, and Microsoft 365/Entra
  • Support and maintain Windows servers, workstations, and network infrastructure
  • Administer Active Directory, Group Policy, DNS, and DHCP
  • Support VMware vSphere environments
  • Assist with Cisco networking equipment and technologies
  • Support fiber-attached SAN storage
  • Support VOIP and Mitel phone systems
  • Assist with network and system security administration
  • Recommend and implement system upgrades, patches, applications, and equipment
  • Provide technical guidance and support to users and team members
  • Follow established IT processes, procedures, and security requirements
  • Respond to critical system or network issues and provide onsite support when necessary




  • High school diploma or equivalent
  • Strong IT support, systems administration and networking background
  • Minimum 5 years of experience with:
    • Windows Exchange Administration, including Exchange 2010
    • Windows Server environments, including Server 2008
    • Windows Domain Administration
    • Active Directory
    • Group Policy
    • DNS and DHCP
    • Microsoft 365/Entra
  • Minimum 3 years of experience with:
    • VMware vSphere
    • Cisco networking technologies
    • Fiber-attached SAN storage
  • Experience supporting Internet protocols and VOIP systems
  • Strong hardware and software troubleshooting skills
  • Experience providing remote and onsite end-user support
  • Strong customer service and communication skills
  • Excellent problem-solving and root-cause analysis abilities
  • Ability to work independently during overnight hours
  • Ability to prioritize multiple issues and remain productive under pressure
  • Strong attention to detail and time-management skills
Preferred Experience:
  • Healthcare IT experience
  • Familiarity with healthcare, Medicare, or Medicare Advantage environments
  • Experience with RSA, JIRA, Exchange, SharePoint, and Mitel phone systems

Apply online and/or at 1731 Southridge Drive, Jefferson City. 

111001

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PandoLogic. Keywords: Network Engineer, Location: Bonnots Mill, MO - 65016 , PL: 604015925