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Customer Support Engineer Jobs in Chicago, IL (NOW HIRING)

FIS Amount

Production Support Engineer

Chicago, IL · On-site

$73K - $80K/yr

The Production Support Engineering team plays a key role at FIS ® Amount™ by ensuring production ... QA, customer success and others. Salary: $73,000-$80,000 base salary Similar job titles:

Culligan

Sales Support Engineer

Libertyville, IL · On-site

$15.91 - $43.27/hr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL ... Participate in customer meetings, site visits, pilot tests, startup activities, and continuous ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · On-site

$60/hr

We are seeking a BMC Helix Support Engineer/Admin in Chicago, IL for a hybrid role. Summary: A ... Diagnose and resolve complex customer-reported incidents across ARS, SRM, SmartIT, and Smart ...

Culligan NA

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL ... Participate in customer meetings, site visits, pilot tests, startup activities, and continuous ...

Appex Innovation

BMC Helix Support Engineer

Chicago, IL · Hybrid

$60/hr

\n \n \n \n \n We are seeking a BMC Helix Support Engineer\/Admin in Chicago, IL for a hybrid role ... Diagnose and resolve complex customer\-reported incidents across ARS, SRM, SmartIT, and Smart ...

Culligan NA

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL ... Participate in customer meetings, site visits, pilot tests, startup activities, and continuous ...

Addison Group

Senior Support Engineer

Mundelein, IL · On-site

$75K - $90K/yr

Job Title: Senior Support Engineer Industry: Information Technology / Professional Services ... The ideal candidate is hands-on, customer-focused, and experienced with Microsoft technologies ...

Culligan NA

Sales Support Engineer

Libertyville, IL · On-site

$85K - $115K/yr

Sales Support Engineer Supervisor: Director of Global Accounts Location: Libertyville, IL ... Participate in customer meetings, site visits, pilot tests, startup activities, and continuous ...

Formic

Product Support Engineer

Aurora, IL

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Experience supporting automation deployed across multiple customer sites * Experience building ...

Blackhornvc

Product Support Engineer

Chicago, IL · On-site

$90 - $130/hr

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Experience supporting automation deployed across multiple customer sites * Experience building ...

New

Blackhornvc

Product Support Engineer

Bolingbrook, IL · On-site

$90 - $130/hr

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Experience supporting automation deployed across multiple customer sites * Experience building ...

New

Formic

Product Support Engineer

Naperville, IL

About the role As a Product Support Engineer, you will be the technical escalation point for Field ... Experience supporting automation deployed across multiple customer sites * Experience building ...

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Showing results 41-60

All JobsCustomer Support Engineer JobsCustomer Support Engineer Jobs in Chicago, IL

Customer Support Engineer information

See Chicago, IL salary details

$40.2K

$80.9K

$111.8K

How much do customer support engineer jobs pay per year?

As of Aug 23, 2026, the average yearly pay for customer support engineer in Chicago, IL is $80,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,100.00 and $92,700.00 per year, depending on experience, location, and employer.

What does a customer support engineer do?

A Customer Support Engineer is responsible for assisting customers with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and ensure that customers have a positive experience with the technology. This role often involves communicating with customers via phone, email, or chat, and may include working with engineering teams to resolve complex issues. Customer Support Engineers play a crucial role in maintaining customer satisfaction and improving product reliability.

What are the key skills and qualifications needed to thrive as a customer support engineer?

To thrive as a Customer Support Engineer, you need a solid understanding of technical troubleshooting, product knowledge, and a relevant degree or equivalent experience in IT or engineering. Familiarity with ticketing systems (like Zendesk or Jira), CRM platforms, and diagnostic tools is typically required, along with certifications such as CompTIA A+ or ITIL being advantageous. Outstanding communication, patience, and problem-solving skills distinguish top performers in this role. These capabilities are critical for resolving customer issues efficiently, ensuring satisfaction, and maintaining the reputation of the company’s products and services.

What are some common challenges faced by customer support engineers, and how can they be managed effectively?

Customer Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure and managing customer expectations. They may also need to balance multiple cases simultaneously while communicating clearly with both technical and non-technical stakeholders. Effective management of these challenges involves staying organized, practicing active listening, and regularly updating customers on progress. Building strong relationships with internal engineering teams can also help escalate and resolve issues more efficiently.

How much do customer support engineers make?

Customer Support Engineers typically earn a median annual salary ranging from $60,000 to $90,000, depending on experience, location, and industry. Entry-level roles may start lower, while experienced professionals with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and opportunities for overtime or on-call work.

What is a customer support engineer?

A customer support engineer is a professional who assists clients with technical issues related to a company's products or services. They troubleshoot problems, provide solutions, and often use tools like ticketing systems and remote support software to ensure customer satisfaction.

What is the role of a customer support engineer?

A customer support engineer provides technical assistance to customers by diagnosing and resolving product or service issues. They often work with troubleshooting tools, communicate technical information clearly, and may collaborate with development teams to improve products. Strong problem-solving skills and technical knowledge are essential for this role.

What are popular job titles related to Customer Support Engineer jobs in Chicago, IL?

For Customer Support Engineer jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Customer Support Engineer jobs in Chicago, IL look for?

The top searched job categories for Customer Support Engineer jobs in Chicago, IL are:

Customer Support Engineer jobs near you
Infographic showing various Customer Support Engineer job openings in Chicago, IL as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 85% In-person, 9% Hybrid, and 6% Remote job distribution, with an average salary of $80,937 per year, or $38.9 per hour.

Online Service Engineer (Bilingual in Mandarin)

Bodor

Schaumburg, IL • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Job Type
Full-time
Description
Company Summary:
Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D, and production of fiber laser machines for cutting various metal materials. With a worldwide network covering over 150 countries and 24/7 service in 20 languages, Bodor reaches customers globally, supported by our strategic regional offices in Chicago and Houston. The company is committed to the well-being of its staff and society, aiming to gain world recognition with intelligent manufacturing and to change human life with laser technology. With over 3,000 global employees, Bodor is continuing to expand its business worldwide and is currently looking to hire technical service talents to join our growing service engineer team.
The salary range for this position is broad because we are considering candidates with a wide range of experience levels, and the salary will be vary based on factors like location and industry-specific benchmarks.
Job Summary:
The ideal candidate will have at least one year of experience in customer support / equiment support, native English proficiency, and bilingual fluency in Mandarin, a bachelor's degree in a technical field, and must demonstrate strong troubleshooting ability, cross-cultural communication skills, CRM/tool proficiency, and the flexibility to collaborate across U.S. and China time zones.
As an Online Support Engineer, you will be assigned to a structured training and onboarding program. Employees with prior industry experience will complete a structured six month training program, while employees without prior industry experience will complete a structured one year training program. During this period, you will be assigned as a Field Service Engineer and will travel extensively (75% or more) throughout the United States to participate in on-site equipment installations, customer training, troubleshooting, maintenance, and other field service activities as part of your training. Upon successful completion of the training program, you will transition to the Online Support Engineer role based in our Schaumburg, Illinois office, where you will provide remote technical support to global customers and internal teams.
Online Service Support Engineer Responsibilities:
  • Serve as the primary online contact for U.S. and Canada region customers and distributors, handling after-sales technical support inquiries via phone calls.
  • Diagnose and resolve product-related issues through remote troubleshooting methods in coordination with service and engineering teams.
  • Provide technical guidance on spare parts identification and ordering processes; collaborate with logistics and inventory teams for fulfillment.
  • Deliver remote technical training to customers and partners on machine operation, daily maintenance, and safety protocols.
  • Log and maintain detailed service records in CRM or ticketing systems, ensuring follow-up and closure of cases in a timely manner.
  • Summarize recurring issues and customer feedback; escalate trends and product concerns to engineering and quality teams for resolution.
  • Assist in the development and maintenance of online service materials, such as technical FAQs and instructional content.
  • Coordinate directly with R&D and production departments to relay customer feedback, product issues, and improvement suggestions, maintaining regular communication across both U.S. and China time zones as needed to ensure machine resolution.
  • Participate in cross-functional service improvement initiatives and recommend process enhancements to management.
  • Perform other technical service duties as assigned by the Service Director.

Requirements
Online Service Support Engineer Required Qualifications:
  • Bachelor's degree in Mechanical, Electrical, Automation Engineering, or a related technical field.
  • Minimum of 2 years' experience in a customer support or technical service role, preferably in industrial equipment or capital machinery.
  • Native English proficiency and bilingual fluency in Mandarin (spoken and written) required.
  • Strong troubleshooting and diagnostic abilities, especially in remote support settings.
  • Clear written and verbal communication skills, with a customer-first mindset.
  • Proficiency in remote support platforms (e.g., Zoom, Teams) and ticketing or CRM systems.
  • Excellent documentation and organizational habits, with attention to detail.
  • Ability to work in a fast-paced, cross-cultural, and high-volume environment.

Company Location:
  • 1230 Remington Rd, Schaumburg, IL 60173.

Benefits & Perks:
  • Competitive compensation package
  • Company-paid medical insurance
  • Dental and vision insurance at low cost
  • Company-paid basic life, short- & long-term disability insurance
  • 401(k) with employer match
  • (20) days of paid time off, and (11) paid holidays per year
  • FSA / HSA account
  • Birthday gifts
  • Holiday bonus
  • Employee assistance program
  • Visa Sponsorship
  • If interested in this outstanding opportunity, please submit your resume by responding to this job posting!

BodorLaser is an equal opportunity employer. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex including sexual orientation and
gender identity, national origin, disability, protected veteran status, or any other characteristic
protected by applicable federal, state, or local law. We conduct background checks and drug
screen, in accordance with company policies and federal and state guidelines.
Salary Description
$75,000 Starting

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