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It Rmm Engineer Jobs in Chicago, IL (NOW HIRING)

Proven IT

Tier II Field Engineer

Tinley Park, IL · On-site

$55K - $65K/yr

Support internal initiatives related to IT documentation, process improvement, and service delivery ... Familiarity with remote management tools (e.g., ConnectWise, ScreenConnect, RMM platforms)

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

... IT lives easier? If so, we'd love to meet you. We're looking for a Tier 2 IT Support Engineer to ... Monitor client systems and respond to alerts via RMM tools. * Participate in client projects such ...

Aris Search

MSP Tier 2

Elgin, IL

$75K/yr

... IT lives easier? If so, we'd love to meet you. We're looking for a Tier 2 IT Support Engineer to ... Monitor client systems and respond to alerts via RMM tools. * Participate in client projects such ...

NEWITY

IT & CRM Operations Lead

Chicago, IL · On-site

$80K - $120K/yr

Oversee vendor relationships for support tooling including Datto RMM and the ticketing platform ... Partner with Infrastructure & Cloud, Security & Compliance, and Engineering on cross-functional ...

NEWITY LLC

IT & CRM Operations Lead

Chicago, IL

$80K - $120K/yr

Oversee vendor relationships for support tooling including Datto RMM and the ticketing platform ... Partner with Infrastructure & Cloud, Security & Compliance, and Engineering on cross-functional ...

NEWITY Market

IT & CRM Operations Lead

Chicago, IL · On-site

$80K - $120K/yr

Oversee vendor relationships for support tooling including Datto RMM and the ticketing platform ... Partner with Infrastructure & Cloud, Security & Compliance, and Engineering on cross-functional ...

ETS ENTERPRISES

Level 2 / Level 3 Engineer

Rosemont, IL

$85K - $120K/yr

... RMM, PSA, backup, EDR) · VoIP system support experience · Basic scripting experience (PowerShell preferred) · IT certifications (e.g., CompTIA Network+, Security+, Microsoft, Cisco) What We Offer ...

ETS ENTERPRISES

Level 2 / Level 3 Engineer

Rosemont, IL

$85K - $120K/yr

... RMM, PSA, backup, EDR) · VoIP system support experience · Basic scripting experience (PowerShell preferred) · IT certifications (e.g., CompTIA Network+, Security+, Microsoft, Cisco) What We Offer ...

Impact Networking

IT Service Desk Engineer

Lake Forest, IL · On-site

$59K - $70K/yr

Many prioritized margins while the people doing the work and the clients relying on it became an ... Remote Desktop Services and RMM familiarity * VMWare, Hyper-V and other virtualization technologies

K2 Staffing

Helpdesk Support Level II+

Oak Park, IL · On-site

$19.75 - $26.50/hr

An IT Technicians role is to ensure system operation and functionality so that end users can ... engineering * Kaseya RMM and Autotask PSA Experience a plus * Excellent verbal and written ...

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All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in Chicago, IL

It Rmm Engineer information

See Chicago, IL salary details

$38.7K

$96K

$161.3K

How much do it rmm engineer jobs pay per year?

As of Jul 4, 2026, the average yearly pay for it rmm engineer in Chicago, IL is $96,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT RMM Engineer, and why are they important?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

What is an IT RMM Engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

How does an IT RMM Engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in Chicago, IL? For It Rmm Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching It Rmm Engineer jobs in Chicago, IL look for? The top searched job categories for It Rmm Engineer jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for It Rmm Engineer jobs? Cities near Chicago, IL with the most It Rmm Engineer job openings:
It Rmm Engineer jobs near you
IT Support Engineer - Tier 2 Escalations Engineer

IT Support Engineer - Tier 2 Escalations Engineer

Framework IT

Chicago, IL • On-site

$68K - $80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

About Framework IT
Framework IT is Chicago's premier IT Managed Service Provider on a mission to reinvent how technology is serviced. With remarkable growth year over year, we're built on a client-first philosophy that focuses on understanding business needs first, then designing the right support solutions.
We believe in working together to grow together. Our investment in the health, happiness, and career development of our team fuels the innovation that shapes how technology enhances the world around us.
The Opportunity
We're seeking an IT Support Engineer II to serve as our advanced technical specialist and escalation point for complex infrastructure challenges. You'll combine strong technical expertise across multiple IT domains-with particular strength in networking-with excellent communication and mentoring skills. This role balances autonomous problem-solving on escalated tickets with coaching and supporting junior technicians, driving both immediate client success and team growth.
If you're passionate about solving complex technical problems, thrive in an MSP environment, want to mentor junior team members, and have strong networking background to complement your broader IT expertise, this is the role for you.
Work Model: Hybrid schedule with mostly work-from-home flexibility, approximately 15-20% onsite at client locations.
What You'll Do
Handle Escalations & Solve Complex Problems
  • Serve as the escalation point for complex help desk tickets from Tier 1 technicians
  • Diagnose and resolve multi-layered technical issues across workstations, servers, networking, and cloud environments
  • Leverage advanced networking expertise to troubleshoot enterprise issues: firewalls, VLANs, routing, Wi-Fi, VPNs, DHCP, DNS
  • Use packet analysis tools and diagnostic utilities to trace connectivity faults and performance bottlenecks
  • Coordinate with vendors (ISPs, hardware manufacturers) to resolve outages and complex issues

Mentor & Develop Tier 1 Team
  • Provide ticket review, feedback, and coaching to Tier 1 technicians
  • Serve as technical reference and escalation point for junior team members
  • Create documentation, training materials, and knowledge base resources for the help desk team
  • Perform customer follow-up and verify ticket resolution and satisfaction
  • Work with management to identify coaching and development opportunities

Deliver Client Service
  • Manage escalated service tickets with clear communication and timely resolution
  • Thoroughly test work and involve clients in acceptance testing for changes
  • Provide recommendations on infrastructure improvements and optimization
  • Represent Framework IT professionally during client interactions

Support Projects & Infrastructure
  • Participate in infrastructure projects and implementations as engineering resource
  • Deploy and configure workstations, applications, networking, and server equipment
  • Perform onsite installations, troubleshooting, and client relationship building

Document & Administer
  • Create and maintain comprehensive documentation, checklists, and process standards
  • Submit timely, accurate timesheets with appropriate activity detail
  • Participate in on-call coverage rotation for critical support (approximately once per quarter)

What You Bring
Required:
  • 3-4 years of IT infrastructure support experience with advanced troubleshooting across multiple domains
  • 2+ years of Managed Service Provider (MSP) experience
  • Advanced networking knowledge and hands-on experience: VLANs, subnetting, routing protocols, firewalls (SonicWall, Fortinet, Meraki), enterprise Wi-Fi, VPNs
  • Proficiency with network diagnostics tools (Wireshark, packet analysis, CLI commands)
  • Strong server and systems support: Windows Server, Active Directory, Office 365, cloud infrastructure
  • Understanding of DHCP, DNS, network services, and Active Directory integration
  • Experience with RMM and PSA platforms (ConnectWise experience strongly preferred)
  • Excellent troubleshooting and autonomous problem-solving abilities
  • Strong communication and mentoring skills
  • Ability to work independently and manage multiple complex priorities simultaneously
  • Ability to lift, carry, and move equipment (up to 50 lbs)
  • Valid driver license and reliable vehicle
  • Flexibility for hybrid schedule and on-call coverage as needed

Preferred:
  • CompTIA Network+, Cisco CCENT/CCNA, or equivalent networking certification
  • Microsoft Certified Associate (MCA) or similar systems certification
  • Vendor-specific certifications (Cisco, Fortinet, SonicWall, Meraki)
  • Experience with network monitoring tools (Auvik, PRTX, Managed Monitoring Services)
  • Cloud networking experience (AWS VPC, Azure)
  • Degree in Computer Science, Information Technology, or related field
  • Experience mentoring or coaching junior team members
  • Familiarity with AI tools and platforms

How We Measure Success
  • Autonomous resolution of complex, multi-layered technical issues
  • High customer satisfaction scores (≥ 95%) through clear communication
  • Quality ticket resolution with minimal reopens (< 5% reopen rate)
  • Strong documentation and knowledge base contributions
  • Reliable participation in on-call coverage and critical escalations

Compensation & Benefits
Total Compensation: $68,000-$80,000 annually (base + bonus, based on experience and performance)
Benefits Package:
  • Medical, Dental, and Vision insurance
  • 401(k) with partial company match
  • Generous PTO and Flex day policy
  • Professional development budget for certifications and training
  • Hybrid work arrangement with mostly work-from-home flexibility
  • Access to technical training and expert resources

Our Values - Who We Hire
At Framework IT, we hire the person, not just the skillset. We're looking for someone who shares our core values:
  • Teamwork: We work together and for one another.
  • Pride: We believe in the importance of our work.
  • Dynamic: Life is always teaching, so we will continue learning.
  • Integrity: We believe successful relationships require honesty.
  • Open Minded: We are open to new ideas.

Ready to Join Us?
If you're energized by solving complex technical challenges, mentoring junior team members, and want to grow your expertise in a collaborative, fast-growing MSP environment, we want to hear from you!
Apply now to be part of a team that's shaping how technology enhances the world around us.
Framework IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply