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It Rmm Engineer Jobs in Lake Forest, IL (NOW HIRING)

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

... IT lives easier? If so, we'd love to meet you. We're looking for a Tier 2 IT Support Engineer to ... Monitor client systems and respond to alerts via RMM tools. * Participate in client projects such ...

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

... IT lives easier? If so, we'd love to meet you. We're looking for a Tier 2 IT Support Engineer to ... Monitor client systems and respond to alerts via RMM tools. * Participate in client projects such ...

Impact Networking

IT Service Desk Engineer

Lake Forest, IL · On-site

$55K - $70K/yr

Many prioritized margins while the people doing the work and the clients relying on it became an ... Remote Desktop Services and RMM familiarity * VMWare, Hyper-V and other virtualization technologies

Impact Networking

IT Service Desk Engineer

Lake Forest, IL · On-site

$55K - $70K/yr

Many prioritized margins while the people doing the work and the clients relying on it became an ... Remote Desktop Services and RMM familiarity * VMWare, Hyper-V and other virtualization technologies

All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in Lake Forest, IL

It Rmm Engineer information

See Lake Forest, IL salary details

$37.1K

$92.2K

$155K

How much do it rmm engineer jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it rmm engineer in Lake Forest, IL is $92,242.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,800.00 and $111,900.00 per year, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as an IT Rmm engineer?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

What is an IT Rmm engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

How does an IT Rmm engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in Lake Forest, IL?

For It Rmm Engineer jobs in Lake Forest, IL, the most frequently searched job titles are:

What cities near Lake Forest, IL are hiring for It Rmm Engineer jobs?

Cities near Lake Forest, IL with the most It Rmm Engineer job openings:

It Rmm Engineer jobs near you
Infographic showing various It Rmm Engineer job openings in Lake Forest, IL as of August 2026, with employment types broken down into 93% Full Time, 2% Part Time, and 5% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $92,242 per year, or $44.3 per hour.

MSP Tier 2

Aris Search

Elgin, IL • On-site

$75K/yr

Full-time

Re-posted 12 days ago

Job description

Company Description

We are a boutique IT recruiting agency that strictly works with IT consulting companies and managed services providers.  We place candidates on a permanent, full time basis (no contract or contract-to-hire positions).

Job Description

Job Title: Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work)
Location: Elgin, IL
Salary: Up to $75,000/year
Job Type: Full-time, In-Office with Occasional Field Visits

Are you a tech-savvy problem solver who thrives in a fast-paced, team-focused environment? Do you enjoy troubleshooting challenging issues and working directly with clients to make their IT lives easier? If so, we'd love to meet you.

We're looking for a Tier 2 IT Support Engineer to join our growing team. This is an in-office position with occasional on-site visits to client locations. You'll play a key role in supporting our managed services clients, working alongside a tight-knit team of professionals who genuinely enjoy what they do.

What You'll Be Doing:

  • Provide Tier 2 remote and in-person support for desktops, laptops, printers, and mobile devices.

  • Troubleshoot Windows OS, Microsoft 365, networking issues, and business applications.

  • Assist with server maintenance, network configurations, and cloud services support (Microsoft 365, Azure, etc.).

  • Handle escalations from Tier 1 support and communicate with vendors as needed.

  • Monitor client systems and respond to alerts via RMM tools.

  • Participate in client projects such as workstation deployments, firewall upgrades, or system migrations.

  • Document work thoroughly in our ticketing and documentation systems.

  • Occasionally visit client sites to resolve issues or complete hands-on installations (valid driver's license and reliable transportation required).

What We're Looking For:

  • 2-4 years of experience in an MSP or similar multi-client IT support environment.

  • Strong understanding of Microsoft environments (Windows 10/11, Windows Server, Active Directory, Office 365).

  • Working knowledge of networking fundamentals (DNS, DHCP, firewalls, VPNs, routers/switches).

  • Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.).

  • Great communication skills-both with team members and non-technical clients.

  • Reliable, proactive, and able to manage multiple priorities in a dynamic environment.

  • Ability to lift up to 50 lbs and perform physical tasks related to IT equipment installation.

Bonus Points For:

  • Relevant certifications (CompTIA, Microsoft, Cisco, etc.)

  • Experience with backup and disaster recovery platforms

  • Exposure to scripting or automation tools (PowerShell, etc.)

If you're looking to grow your skills, work with a friendly and capable team, and build long-term client relationships, we'd love to hear from you. Apply now and let's talk!

Qualifications

  • 2-4 years of experience in an MSP or similar multi-client IT support environment.

  • Strong understanding of Microsoft environments (Windows 10/11, Windows Server, Active Directory, Office 365).

  • Working knowledge of networking fundamentals (DNS, DHCP, firewalls, VPNs, routers/switches).

  • Comfortable working with RMM and PSA tools (e.g., ConnectWise, Datto, Autotask, etc.).

  • Great communication skills-both with team members and non-technical clients.

  • Reliable, proactive, and able to manage multiple priorities in a dynamic environment.

Additional Information

Salary goes up to $75,000 (depending on experience) with comprehensive benefits.  

Apply