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It Rmm Engineer Jobs in Chicago, IL (NOW HIRING)

K2 Staffing

Helpdesk Support Level II+

Oak Park, IL · On-site

$19.75 - $26.50/hr

An IT Technicians role is to ensure system operation and functionality so that end users can ... engineering * Kaseya RMM and Autotask PSA Experience a plus * Excellent verbal and written ...

NEWITY

CRM and Business Systems - Lead

Chicago, IL · On-site

$80K - $120K/yr

It demands resilience, collaboration, accountability, professionalism, and a relentless drive to ... Oversee vendor relationships for support tooling including Datto RMM and the ticketing platform

Iii Solutions

Be Seen First

Junior Systems Administrator

Chicago, IL · On-site

$55K - $65K/yr

We are seeking a Junior Systems Administrator to support our clients' IT environments, including ... Escalate complex issues to senior engineers when appropriate Requirements * 1-3 years of IT support ...

Iii Solutions

Be Seen First

Junior Systems Administrator

Chicago, IL · On-site

$55K - $65K/yr

We are seeking a Junior Systems Administrator to support our clients' IT environments, including ... Escalate complex issues to senior engineers when appropriate Requirements * 1-3 years of IT support ...

suncast

IT Support Technician

Batavia, IL

$50K - $65K/yr

Work within a ticketing system to assist users with IT related issues both onsite and remotely ... RMM/EDR exposure preferred * Familiarity with Manufacturing and warehousing technology preferred ...

suncast

IT Support Technician

Batavia, IL

$50K - $65K/yr

Work within a ticketing system to assist users with IT related issues both onsite and remotely ... RMM/EDR exposure preferred * Familiarity with Manufacturing and warehousing technology preferred ...

Suncast

IT Support Technician

Batavia, IL · On-site

$50K - $65K/yr

Work within a ticketing system to assist users with IT related issues both onsite and remotely ... RMM/EDR exposure preferred * Familiarity with Manufacturing and warehousing technology preferred ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

Provide initial communication and triage for complex issues, escalating to senior engineering teams ... Ability to occasionally lift and transport IT equipment up to 50 lbs. * Valid driver's license and ...

Aqueity

Field Support Technician

Downers Grove, IL · On-site

$50K - $60K/yr

Provide initial communication and triage for complex issues, escalating to senior engineering teams ... Ability to occasionally lift and transport IT equipment up to 50 lbs. * Valid driver's license and ...

Impact Networking

Technical Account Manager

Hammond, IN · On-site

$95K - $120K/yr

Many prioritized margins while the people doing the work and the clients relying on it became an ... Partner with internal service, engineering, and project teams to route and validate remediation ...

Impact Networking

Technical Account Manager

Chicago, IL · On-site

$95K - $120K/yr

Many prioritized margins while the people doing the work and the clients relying on it became an ... Partner with internal service, engineering, and project teams to route and validate remediation ...

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All JobsIt Rmm Engineer JobsIt Rmm Engineer Jobs in Chicago, IL

It Rmm Engineer information

See Chicago, IL salary details

$38.7K

$96K

$161.3K

How much do it rmm engineer jobs pay per year?

As of Jun 12, 2026, the average yearly pay for it rmm engineer in Chicago, IL is $96,046.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,600.00 and $116,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT RMM Engineer, and why are they important?

To thrive as an IT RMM Engineer, you need a solid understanding of network management, system administration, and troubleshooting, usually backed by a degree in IT or related certifications like CompTIA Network+ or Microsoft certifications. Familiarity with Remote Monitoring and Management (RMM) platforms such as ConnectWise, Kaseya, or SolarWinds, as well as ticketing and automation tools, is essential. Strong problem-solving ability, communication skills, and a proactive mindset are key soft skills for excelling in this role. These skills and qualities are critical for ensuring system reliability, minimizing downtime, and delivering efficient IT support to clients or internal teams.

What is an IT RMM Engineer?

An IT RMM Engineer is a technology professional responsible for implementing, managing, and supporting Remote Monitoring and Management (RMM) systems. These systems allow IT teams to monitor client networks, servers, and endpoints remotely, automate maintenance tasks, and quickly respond to issues. RMM Engineers play a crucial role in maintaining system uptime, ensuring security compliance, and improving the efficiency of IT operations, especially for managed service providers (MSPs). Their expertise helps organizations proactively manage their IT infrastructure and reduce downtime.

How does an IT RMM Engineer typically collaborate with other IT staff and clients to resolve technical issues?

An IT RMM Engineer works closely with other IT professionals, such as help desk technicians, network administrators, and system engineers, to identify and resolve technical problems proactively. They often use remote monitoring and management (RMM) tools to detect issues before they impact clients and communicate findings to relevant team members for resolution. Direct interaction with clients is also common, as the RMM Engineer may need to explain technical issues in understandable terms and coordinate scheduled maintenance or updates. Effective collaboration and communication skills are essential for ensuring smooth service delivery and minimizing downtime for clients.

What is the difference between It Rmm Engineer vs It Support Specialist?

AspectIt Rmm EngineerIt Support Specialist
CertificationsCompTIA A+, Network+, RMM platform certificationsCompTIA A+, Microsoft Certified, Help Desk certifications
Work EnvironmentManaged service providers, IT firms, remote monitoring setupsCorporate offices, help desks, on-site support
Job FocusRemote monitoring, automation, network managementEnd-user support, troubleshooting, hardware/software issues

The main difference between an It Rmm Engineer and an It Support Specialist lies in their focus and work environment. It Rmm Engineers primarily handle remote monitoring and management of IT systems, often working with automation tools and network oversight. In contrast, It Support Specialists focus on direct end-user support, troubleshooting hardware and software problems on-site or remotely. Both roles require similar certifications but serve different functions within IT support and management.

What are popular job titles related to It Rmm Engineer jobs in Chicago, IL? For It Rmm Engineer jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching It Rmm Engineer jobs in Chicago, IL look for? The top searched job categories for It Rmm Engineer jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for It Rmm Engineer jobs? Cities near Chicago, IL with the most It Rmm Engineer job openings:
It Rmm Engineer jobs near you
Helpdesk Support Level II+

Helpdesk Support Level II+

K2 Staffing

Oak Park, IL • On-site

$19.75 - $26.50/hr

Full-time

Posted 25 days ago

Job description

Summary

Our client is a leading IT Solutions Company in the Chicagoarea (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform VPN infrastructure design and administration (PTP, client-based, Encrypted,
    IPsec)
  • Monitor and manage Microsoft Windows 7/8/10 Operating Systems.
  • Monitor and manage Microsoft Windows Server 2003/2008/2012; Small Business
    Server 2003/2008/2012; Exchange Server 2003/2007/2010.
  • Work on WANs, LANs, TCP/IP, Firewalls, Routers, and
    Switches.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Install antivirus software and ensure virus definitions are up to date.
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Manage Microsoft Exchange Server
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
  • Having worked in an MSP environment is a PLUS!
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Kaseya RMM and Autotask PSA Experience a plus
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time Location: Oak Park, IL