14 Bodor Jobs Hiring Near You

Description

Company Summary:

 Bodor Laser is a professional manufacturer and exporter dedicated to the design, R&D, and production of fiber laser machines for cutting various metal materials. With a worldwide network covering over 150 countries and 24/7 service in 20 languages, Bodor reaches customers globally, supported by our strategic regional offices in Chicago and Houston. The company is committed to the well-being of its staff and society, aiming to gain world recognition with intelligent manufacturing and to change human life with laser technology. With over 3,000 global employees, Bodor is continuing to expand its business worldwide and is currently looking to hire technical service talents to join our growing Canada team. 

Role Summary:

Bodorlaser Inc. is seeking a bilingual (French/English) or trilingual (French/English/Mandarin) Customer Service Engineer based in Quebec, Canada. This role provides on-site and remote technical support, equipment installation, and after-sales service for Bodor's laser equipment across Quebec. The ideal candidate will serve as a key point of contact for customers, delivering timely installation, troubleshooting, maintenance support, and product guidance in a multilingual environment. This position requires strong technical aptitude, hands-on problem-solving skills, customer-facing communication abilities, and the ability to collaborate with cross-functional teams across regions.

Responsibilities:

• Serve as the primary point of contact for customers, providing technical support for laser equipment via phone, email, chat, and on-site visits.
• Perform on-site installation, integration, and commissioning of laser machines, ensuring proper setup and optimal performance.
• Diagnose and troubleshoot mechanical, electrical, and operational issues, and take timely and effective action to resolve customer concerns.
• Perform on-site maintenance and repairs, and assess when additional resources, tools, or replacement parts are required.
• Interpret technical drawings, layouts, and blueprints to support equipment installation and system configuration.
• Track and manage service requests and technical issues, ensuring timely follow-up and resolution.
• Proactively manage schedules and customer interactions within assigned territory to ensure optimal equipment utilization and customer satisfaction.
• Maintain and manage spare parts inventory, including forecasting needs and coordinating with customers, internal teams, vendors, and manufacturers.
• Identify and report safety concerns related to equipment operation and service activities.
• Deliver customer training on machine operation, maintenance, and best practices.
• Prepare and submit accurate service reports, documentation, and expense reports in a timely manner.
• Conduct root cause analysis and failure mode analysis, and provide recommendations for system improvements or upgrades.
• Assist with equipment handling and movement, including loading and unloading when required.
• Travel regularly within the assigned territory to support customer needs.
• Perform other duties as assigned.

Presentation de l'entreprise

Bodor Laser est un fabricant et exportateur specialise dans la conception, la recherche et le developpement, ainsi que la production de machines de decoupe laser a fibre pour differents materiaux metalliques. Presente dans plus de 150 pays et offrant un service 24 heures sur 24 dans 20 langues, Bodor dessert une clientele mondiale grace a ses bureaux regionaux strategiques, notamment a Chicago et Houston.

Avec plus de 3 000 employes a l'echelle mondiale, Bodor poursuit sa croissance et est actuellement a la recherche de talents techniques pour rejoindre son equipe canadienne en pleine expansion.

Resume du poste

Bodorlaser Inc. est a la recherche d'un(e) ingenieur(e) de service sur le terrain bilingue (francais/mandarin) ou trilingue (francais/mandarin/anglais) base(e) au Quebec.

Ce poste comprend le soutien technique sur site et a distance, l'installation des equipements ainsi que le service apres-vente pour les machines laser Bodor. Le ou la titulaire du poste sera un point de contact cle pour les clients et devra assurer l'installation, le depannage, l'entretien et la formation dans un environnement multilingue.

Responsabilites

• Agir comme principal point de contact pour les clients
• Fournir un soutien technique par telephone, courriel, outils en ligne et interventions sur site
• Effectuer l'installation, l'integration et la mise en service des machines laser
• Diagnostiquer et resoudre les problemes mecaniques,  electriques et operationnels
• Realiser l'entretien et les reparations sur site
• Interpreter les plans techniques, schemas electriques et dessins mecaniques
• Gerer les demandes de service et assurer le suivi des dossiers
• Planifier et organiser les interventions dans le territoire assigne
• Maintenir l'inventaire des pieces de rechange et coordonner avec les equipes internes et fournisseurs
• Identifier et signaler les risques lies a la securite
• Former les clients a l'utilisation et a l'entretien des equipements
• Rediger des rapports de service et des rapports de depenses
• Effectuer des analyses de defaillance et recommander des ameliorations
• Assister a la manutention et au deplacement des equipements (chargement/dechargement)
• Se deplacer regulierement dans le territoire assigne
• Effectuer toute autre tache connexe

Requirements

Basic Qualifications:

• Diploma or Bachelor's degree in Mechatronics, Electrical Engineering, Automation Engineering, or a related technical field.
• Hands-on experience in installing, maintaining, or troubleshooting industrial equipment (e.g., CNC machines, laser systems, or similar automation equipment).
• Ability to diagnose and resolve mechanical and electrical issues in a field service environment.
• Ability to read and interpret electrical schematics, mechanical drawings, and technical documentation.
• Proficiency in French and Mandarin.
• Willingness and ability to travel frequently within assigned territories to support on-site installations and service needs.
• Strong problem-solving skills and ability to work independently in a customer-facing role.
• Valid driver's license and ability to lift up to 50 lbs as part of job duties.

Preferred Qualifications:

• Bachelor's degree in Mechatronics, Automation Engineering, Electrical Engineering, or a closely related field.
• 3+ years of experience with CNC machines, fiber laser equipment, or similar automated industrial systems.
• Experience conducting root cause analysis and implementing corrective actions.
• Trilingual in French, Mandarin, and English.
• Experience working in a fast-paced, customer-focused, and cross-cultural environment.
• Previous experience supporting customers across multiple locations or regions.

Location:

This role is based in Quebec, Canada. Employees may work remotely within the province; however, frequent travel to customer sites within the assigned territory is required. Occasional international travel may also be necessary.

Benefits & Perks:

• Competitive compensation package
• Company-paid extended health insurance (medical coverage)
• Dental and vision insurance at low cost
• Group RRSP with employer matching contributions
• 18 days of paid time off (PTO) and 12 paid holidays per year
• Birthday and holiday recognition programs

If interested in this outstanding opportunity, please submit your resume by responding to this job posting!

BodorLaser is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We conduct background checks and drug screen, in accordance with company policies and federal and state guidelines.

Qualifications de base

• Diplome technique ou universitaire en mecatronique,  genie electrique, automatisation ou domaine connexe
• Experience pratique en installation, entretien ou depannage d'equipements industriels (CNC, laser ou automatisation)
• Capacite a diagnostiquer et resoudre des problemes  mecaniques et electriques
• Capacite a lire et interpreter la documentation  technique
• Maitrise du francais et du mandarin (oral et ecrit)
• Disponibilite pour des deplacements frequents
• Capacite a travailler de maniere autonome dans un environnement oriente client
• Permis de conduire valide
• Capacite a soulever jusqu'a 50 lb

Qualifications souhaitees

• Baccalaureat en mecatronique, automatisation ou genie electrique
• Minimum de 3 ans d'experience avec des systemes CNC ou laser
• Experience en installation et mise en service d'equipements
• Experience en analyse des causes racines et  amelioration continue
• Maitrise du francais, du mandarin et de l'anglais (trilingue)
• Experience dans un environnement dynamique et axe sur le service client
• Experience de support technique multi-sites ou multi-regions

Lieu

Ce poste est base au Quebec. Le teletravail dans la province est possible, mais des deplacements frequents chez les clients sont requis. Des deplacements internationaux occasionnels peuvent egalement etre necessaires.

Avantages

• Remuneration competitive
• Assurance sante complementaire (medicale)
• Assurance dentaire et visuelle a faible cout
• REER collectif avec contribution de l'employeur
• 18 jours de conges payes et 12 jours feries par annee
• Programmes de reconnaissance (anniversaire, fetes, etc.)

Comment postuler

Si cette opportunite vous interesse, veuillez soumettre votre CV en repondant a cette offre.

Egalite des chances

Bodor Laser est un employeur offrant l'egalite des chances. Tous les candidats qualifies seront consideres sans distinction de race, couleur, religion, sexe (y compris l'orientation sexuelle et l'identite de genre), origine nationale, handicap, statut d'ancien combattant protege ou toute autre caracteristique protegee par la loi applicable.