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Remote Technical Support Jobs in Chicago, IL (NOW HIRING)

VIVA USA INC

Technical Support Analyst

Lisle, IL · On-site +1

Training will primarily be remote with less than 10% travel to the office. Description: Senior Technical Support Analyst - Vehicle Programming Customer Service is of the highest importance. This ...

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IT Support Technician

Chicago, IL · Remote

$38 - $40/hr

Provide remote technical support to end users for hardware, software, and connectivity issues. * Troubleshoot and resolve Microsoft 365 (Office 365) issues. * Administer basic user account management ...

DVSport

Replay Technical Support Specialist

Chicago, IL · Remote

$45K - $65K/yr

at DVSport | Chicago, IL / Remote Ever wonder what officials watch so they can efficiently confirm ... The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining ...

Zero Hash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

Robert Half

(MTR) Support Technician

Downers Grove, IL · Remote

$45 - $60/hr

We are looking for a Contract (MTR) Support Technician to provide hands-on and remote support for ... dependable technical assistance to end users. The position focuses on Microsoft Teams Rooms ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Chicago, IL

Remote Technical Support information

See Chicago, IL salary details

$14

$26

$46

How much do remote technical support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for remote technical support in Chicago, IL is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a Remote Technical Support specialist, and why are they important?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by Remote Technical Support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Chicago, IL? The most popular types of Technical Support jobs in Chicago, IL are:
What are popular job titles related to Remote Technical Support jobs in Chicago, IL? For Remote Technical Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Chicago, IL look for? The top searched job categories for Remote Technical Support jobs in Chicago, IL are:
Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Chicago, IL as of July 2026, with employment types broken down into 84% Full Time, 7% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $55,812 per year, or $26.8 per hour.
Technical Support Analyst

Technical Support Analyst

VIVA USA INC

Lisle, IL • On-site, Remote

Contractor

Posted 9 days ago

Job description

Training will primarily be remote with less than 10% travel to the office.
Description:
Senior Technical Support Analyst - Vehicle Programming
Customer Service is of the highest importance.
This consultant serves as a technical expert supporting client dealer technicians with vehicle software, electronic control module (ECM) programming, and diagnostic tools. The role provides advanced technical assistance for programming, calibration updates, parameter changes, software configuration, and service tool operation while ensuring vehicle changes remain compliant with engineering and regulatory requirements.
The position works closely with dealer technicians and internal engineering teams to troubleshoot complex programming concerns, identify emerging issues, improve technical documentation, and support continuous improvement initiatives. Previous diesel or heavy-duty truck experience and strong customer support skills are essential.
This position supports client dealer technicians and internal service organizations.
Responsibilities include but are not limited to:
Provide technical support for vehicle programming, software configuration, and diagnostic concerns through case files and phone support.
Assist dealer technicians with ECM, TCM, BCM, and other electronic control module programming and configuration.
Support service software including EZ-Tech, DLB, SDS, NavKal, and related diagnostic applications.
Review programming failures and determine appropriate troubleshooting and recovery actions.
Escalate product issues and software concerns to Service Engineering and software development teams.
Identify recurring issues and support continuous improvement initiatives.
Provide feedback to technical publications to improve service documentation.
Participate in testing and validation of new software releases, programming procedures, and service tools.
Future travel to dealer locations may be required.
Basic Requirements
Bachelor's degree
OR
At least 2 years of field service engineering, automotive service, diesel service, vehicle programming, or truck service experience
OR
At least 4 years of automotive, diesel, heavy-duty truck service, or technical support experience.
Desired Skills
Class 6-8 truck experience
Diesel engine and vehicle systems knowledge
Experience using OEM diagnostic and programming software
Experience performing electronic control module programming and parameter configuration
Familiarity with CAN communication and vehicle electronic systems
Strong diagnostic and troubleshooting skills
Excellent customer service and communication skills
Ability to interpret service manuals, wiring diagrams, and technical documentation
Experience supporting customers in a technical environment
Microsoft Office proficiency
Strong critical thinking and problem-solving skills
Notes:
Training will primarily be remote, with intermittent travel to client sites after hire. Overall travel is approximately 10%.
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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