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Remote Technical Support Jobs in Chicago, IL (NOW HIRING)

Insight Global

Technical Support Specialist

Chicago, IL · Remote

$18 - $20/hr

Contract with right to hire REMOTE within driving distance to an office: Chicago, IL, New York, NY ... We are looking for a strong Technical Support Analyst to join a Service Desk team supporting Friday ...

Brainlab

National Technical Support

Chicago, IL · On-site +1

$38K - $48K/yr

... out Remote Performance Reviews; responsible for escalated case support which includes ... technical documentation. * 1 years experience with test equipment and hand tools including ...

ABB

VFD Technical Support Specialist

IL · Remote

The work model for the role is: remote, in the United States, supporting the Motion Drive Products division. Your role and responsibilities: * Provide technical support via phone & email for common ...

DVSport

Replay Technical Support Specialist

Chicago, IL · Remote

The Replay Technical Support Specialist is responsible for supporting, integrating and maintaining ... Responsibilities will include replay operations at assigned conferences, on-site and remote phone ...

Outform Group

Technical Solutions Manager

Chicago, IL · Remote

Technical Support Engineers (TSEs) - Provide Level 2 remote troubleshooting, proactive system monitoring, device configuration, incident resolution, technical escalation support, and documentation ...

Zero Hash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...

zerohash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

About the Job Join zerohash as a Technical Support Engineer and help drive the efficiency of our global value transfer infrastructure. This role is perfect for a detail-oriented professional with a ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined ...

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Remote Technical Support information

See Chicago, IL salary details

$14

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How much do remote technical support jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for remote technical support in Chicago, IL is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What are the most commonly searched types of Technical Support jobs in Chicago, IL?

The most popular types of Technical Support jobs in Chicago, IL are:

What are popular job titles related to Remote Technical Support jobs in Chicago, IL?

For Remote Technical Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support jobs in Chicago, IL look for?

The top searched job categories for Remote Technical Support jobs in Chicago, IL are:

Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,812 per year, or $26.8 per hour.

Senior Technical Support Analyst

International Motors, LLC

Lisle, IL • On-site, Remote

$69K - $104K/yr

Full-time

Posted 14 days ago

International Motors rating

7.6

Company rating: 7.6 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

249th of 495 rated machine equipment manufacturers

Job description

Position Overview
The Senior Technical Support Analyst provides expert diagnostic and repair support to International & IC Bus dealers, body builders, and other approved customers across one or more technical support lines of business, including Powertrain, Chassis / Electrical / Zero Emissions, and Vehicle Programming. This role supports highly technical product concerns through case files, phone calls, and remote support sessions. The Senior Technical Support Analyst helps technicians resolve issues efficiently, documents recurring problems and trends, partners with internal teams to improve service information and repair guidance, and escalates complex or emerging issues when needed
Responsibilities
  • Provide diagnostic and repair support to International & IC Bus dealers, body builders, and other approved customers for highly technical vehicle and service issues.
  • Respond to support requests through case files, phone calls, email or chat-based communication, and remote diagnostic sessions as needed.
  • Troubleshoot complex mechanical, electrical, electronic, software, programming, or system integration concerns and recommend corrective actions.
  • Document customer interactions, technical findings, repair direction, and recurring issues in the case management system.
  • Escalate complex, high-impact, or unresolved issues to Tier 2 support, Service Engineering, Service Tools, or other internal stakeholders as appropriate.
  • Identify and communicate emerging product trends, failure modes, and process gaps to support product quality
  • improvement and field issue resolution.
  • Provide feedback to publications, training, service tools, and related internal teams to improve diagnostics, repair information, schematics, and technician enablement.
  • Support continuous improvement initiatives that reduce case volume, improve first response quality, improve response time, and enhance the dealer experience.
  • Maintain current technical knowledge through training, hands-on learning, and ongoing product updates.
  • Travel onsite to dealer or company locations for training or support when needed.

Team Scope
  • Powertrain: Supports engine, aftertreatment, driveline, transmission, and related diagnostic and repair concerns.
  • Chassis / Electrical / Zero Emissions: Supports chassis, electrical, brake, body builder, and zero-emissions vehicle systems.
  • Specific product focus may vary based on team assignment, business need, and candidate background.

Minimum Requirements
  • Bachelor's degree and at least 1 year of field service engineering, automotive service or truck service experience

OR
  • Master's degree and no experience

OR
  • At least 3 years of field service engineering, automotive service or truck service experience

Additional Requirements
  • Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills
  • Hands-on experience with Class 4-8 truck, bus, diesel, electrical, electronic, software, or vehicle programming diagnostics.
  • Experience supporting dealer or field service operations, technical case management, contact center operations, or remote technical troubleshooting.
  • Experience with commercial vehicle diagnostic tools, service software, programming tools, or Windows-based technical applications.
  • Experience using case management, CRM, or ticketing systems to document and manage technical support activity.
  • Knowledge of Microsoft Office applications including Outlook, Excel, and PowerPoint.
  • Strong critical thinking, troubleshooting, written communication, and customer service skills.
  • Experience collaborating with engineering, publications, training, service tools, or other cross-functional support teams.
  • Remote support experience using screen sharing, remote diagnostic, or remote desktop tools is a plus.
  • For Powertrain-focused openings, strong diesel and customer service experience is highly preferred.
  • For Chassis / Electrical / Zero Emissions-focused openings, experience with electrical systems, brakes, body builder support, or EV systems is a plus.
  • For Vehicle Programming-focused openings, experience with module programming, service software, Windows administration, remote support tools, and diagnostic applications is a plus.

Work Arrangement and Travel
  • Must be able to travel to Lisle, Illinois and/or Woodridge, Illinois for initial training and periodic business needs.
  • Remote work may be available after initial training, subject to business needs and company policy.
  • Up to 10% travel may be required depending on team assignment and business needs.

Benefits and Compensation
This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.
The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.
Company Overview
About TRATON
With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world's leading commercial vehicle manufacturers. The Group's product portfolio comprises trucks, buses, and light-duty commercial vehicles. "Transforming Transportation Together. For a sustainable world.": this intention underlines the Company's ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group's commercial growth.
About International
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email HUB@International.com to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

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