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Remote Technical Support Jobs in Chicago, IL (NOW HIRING)

Generac

Sales Engineer - Data Centers

Chicago, IL · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins, visits, Engineering Symposium, Power Design Pro, etc.) to support and educate the ...

Avidity Science LLC

Sales Coordinator

Evanston, IL · Remote

$55K - $70K/yr

... supports the Life Sciences sales team while also providing technical guidance and coordination across internal teams. The salary range for this role is $55,000 - $70,000/ year. Location: Remote, but ...

Zortech Solutions

SAP S/4 Consultant

Chicago, IL · Remote

$64.50 - $88/hr

... Applications,Technical Support,SAP As an SAP Consultant Contractor, you will be responsible for ... not required. -Remote contractors are acceptable if they agree to work CT hours. -Remote ...

Sentinel

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

The ideal candidate will combine technical expertise with exceptional communication skills to ... Experience supporting hybrid work environments and remote collaboration technologies . We focus on ...

Sentinel

AV / IT Support Engineer

Deerfield, IL · On-site +1

$40 - $45/hr

The ideal candidate will combine technical expertise with exceptional communication skills to ... Experience supporting hybrid work environments and remote collaboration technologies . We focus on ...

Noor Locum

Diagnostic Radiologist

Tinley Park, IL · Remote

High-efficiency workflows with technical support in place Technology * RPCE platform * Powerscribe 4.0 * Integrated PACS and RIS * Remote IT support available during all shifts Qualifications * Board ...

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All JobsTechnical Support JobsRemote Technical Support JobsRemote Technical Support Jobs in Chicago, IL

Remote Technical Support information

See Chicago, IL salary details

$14

$26

$46

How much do remote technical support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote technical support in Chicago, IL is $26.83, according to ZipRecruiter salary data. Most workers in this role earn between $19.81 and $29.23 per hour, depending on experience, location, and employer.

What is the difference between Remote Technical Support vs Remote Customer Service Representative?

AspectRemote Technical SupportRemote Customer Service Representative
Required SkillsTechnical knowledge, troubleshooting, hardware/software supportCommunication skills, problem-solving, product knowledge
CertificationsCompTIA A+, Network+, or similar technical certificationsCustomer service certifications or training often preferred
Work EnvironmentSupport tickets, remote diagnostics, technical issue resolutionHandling customer inquiries, order processing, general support
Industry UsageIT, tech companies, hardware/software providersRetail, telecom, service industries

Remote Technical Support and Remote Customer Service Representative roles both operate remotely but differ mainly in technical expertise and support focus. Technical Support requires specialized technical skills and certifications to troubleshoot hardware and software issues, while Customer Service focuses on communication and general support. Both roles are vital in customer-facing industries but serve different customer needs.

What is remote technical support?

Remote technical support refers to assistance provided by IT professionals or help desk staff to resolve technical issues without being physically present. Using tools like remote desktop software, chat, email, or phone, specialists can diagnose and fix problems related to software, hardware, or network connectivity. This service is commonly used to support employees, customers, or clients who work from home or at distant locations. Remote technical support improves efficiency, reduces downtime, and often provides faster solutions than in-person visits.

Can I work remotely in technical support?

Yes, many technical support roles are available remotely, allowing employees to assist customers via phone, chat, or email from any location. These jobs often require familiarity with remote communication tools, troubleshooting skills, and sometimes specific certifications, making remote work a common arrangement in the field.

What are the key skills and qualifications needed to thrive as a remote technical support specialist?

To thrive as a Remote Technical Support specialist, you need a solid understanding of troubleshooting hardware and software issues, strong customer service skills, and typically a background in IT or a related field. Familiarity with remote desktop tools, ticketing systems, and certifications like CompTIA A+ are commonly required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve technical problems remotely. These skills ensure efficient support delivery, high customer satisfaction, and smooth operation of IT systems for end users.

Who is the best company to work for remotely as a remote technical support?

Several companies are known for offering remote technical support roles, including Apple, Dell, and Microsoft, which provide comprehensive training, flexible schedules, and opportunities for career growth. These companies often require strong communication skills and technical knowledge, with roles typically involving troubleshooting hardware and software issues remotely. Job seekers should consider company reputation, benefits, and the specific technical skills required when choosing an employer.

What are some common challenges faced by remote technical support professionals, and how can they be managed effectively?

Remote Technical Support professionals often encounter challenges such as troubleshooting issues without physical access to devices, managing multiple support tickets simultaneously, and communicating complex solutions clearly to users with varying technical backgrounds. To manage these challenges effectively, it's important to leverage remote diagnostic tools, maintain strong organizational skills for ticket management, and develop clear, patient communication techniques. Regular training and collaboration with team members can also help in staying updated with new technologies and support practices.
What are the most commonly searched types of Technical Support jobs in Chicago, IL? The most popular types of Technical Support jobs in Chicago, IL are:
What are popular job titles related to Remote Technical Support jobs in Chicago, IL? For Remote Technical Support jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support jobs in Chicago, IL look for? The top searched job categories for Remote Technical Support jobs in Chicago, IL are:
Remote Technical Support jobs near you
Infographic showing various Remote Technical Support job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $55,812 per year, or $26.8 per hour.

Manager, Technical Implementation

Northwinds Technology Solutions

Naperville, IL • On-site, Remote

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

The Manager of Technical Implementation oversees a software engineering team providing leadership to technical design and delivery for cloud-based software applications and building flexible services-based architecture. This position will be responsible for successfully leading end-to-end technical implementation for new clients, overseeing onboarding, system configuration, and delivery of custom enhancements to meet business and operational requirements. The Manager of Technical Implementation will lead a team in providing administration, application development, application support, and technical support by using best practice programming techniques to configure robust solutions for NorthWinds customers utilizing one, several or many tools and product platforms. In general, technical leaders at NorthWinds must build strong teams and strong team members through coaching and building skills, knowledge, and best practices. Managers are expected to build a positive, collaborative environment in their teams, across teams at NorthWinds, and with diverse client teams.

In this role, you would: 

  • Lead as primary bridge between clients, business stockholders, and engineering teams to ensure successful, on-time implementation.
  • Lead technical discussions with business and technical decision makers, including assisting and reviewing detailed technical specifications, implementation roadmaps, deployment, and third-party integrations.
  • Lead out with estimations, resource allocation, and mentoring.
  • Evaluate, manage, and update team procedures and standards.
  • Ensure that solutions can be supported by tier 1 and tier 2 teams via documentation, runbooks, logging, monitoring, and tooling.
  • Create and maintain a culture and practice of fast, frequent feedback from stakeholders to ensure product fit
  • Create and maintain a culture and practice quality and testing at all levels, with a focus on automation, defect prevention, and long-term stability.
  • Partner with product engineering and system reliability teams to define product stability and roadmap.
  • Develop and maintain implementation documentation, runbooks, and client-facing technical artifacts.
  • Use AI tools to enhance existing process, documentation and support culture of AI tool adoption.
  • Accountable for people management across this team (career conversations, performance management, compensation management, roles & responsibilities, staffing levels, talent development/training, succession planning).
  • Championing a culture of automation, observability, resilience, and continuous improvement.
  • Lead by developing team goals and objectives in support of NorthWinds Technology Solutions’ mission.
  • Recommends department budget, analyses and contributes to successful results.
  • Ensure that systems are designed and built with appropriate levels of protection for business continuity, security, and data privacy
  • Provide regular status updates to internal leadership and external stakeholders, ensuring transparency and accountability
  • Accountable for people management (recruiting, coaching & professional development, performance management, compensation management, roles & responsibilities, staffing levels, and knowledge transfer & sharing)
  • Set and adjust department, goals and objectives in support of NorthWinds Technology Solutions’ mission and vision
  • Accountable for cooperative & efficient work between groups in alignment with NorthWinds Technology Solutions values

      Why NorthWinds

      We’re not just building software — we’re building a place where employees can learn, grow, and make a meaningful impact.

      What we offer:

      • Full-time remote work with flexibility and trust
      • Competitive base salary and annual bonus program
      • Generous PTO, floating holidays, and volunteer time off
      • 401(k) with 100% employer match for the first 6% (pre-tax or Roth)
      • Comprehensive health benefits and disability coverage
      • Profit sharing with discretionary contributions
      • HSA, FSA, and dependent care accounts
      • A culture built on collaboration, learning, and balance
      If you’re a technically grounded leader who thrives on building high-performing teams and delivering meaningful solutions, we invite you to join us at NorthWinds Technology. This is more than an implementation role—it’s an opportunity to shape how we deliver value to our clients while cultivating a culture of accountability, innovation, and continuous improvement. Bring your passion for engineering excellence and people leadership, and help us build what’s next.

      Apply