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Remote Technical Support Manager Jobs in Chicago, IL

Vantive

Technical Support Specialist

Deerfield, IL · Remote

$44K/yr

In this role, you will provide remote technical support for customerreported hardware and software ... Utilize companyprovided tools to manage customer communications, update work orders, complete call ...

Pernix Group

Technical Support Analyst

Lombard, IL · On-site +1

... management and tracking of company IT assets and equipment * Partner with IT team members and ... Experience with ticketing systems, remote support tools, and user account administration

ADP

Technical Support Analyst II

Schaumburg, IL · Remote

... remote access for all ADP supported applications or products. Support the end users, including ... Uses Knowledge Management database to locate solutions to issues. * Ensures case notes thoroughly ...

ADP

Technical Support Analyst II

Schaumburg, IL · On-site +1

$19.33/hr

... remote access for all ADP supported applications or products. Support the end users, including ... Uses Knowledge Management database to locate solutions to issues. * Ensures case notes thoroughly ...

Kinetic Software

Support Manager

Chicago, IL · On-site +1

US support team: 1st Line Case Manager + 1 Technical Support Analyst (both remote) * UK support team: 1 support desk manager and 2 support specialists focused on KxWelcome You will oversee direct ...

Voltguard Utilities Ltd

Electronics Technician

Chicago, IL · Remote

$23 - $40/hr

This remote, field-based position involves providing technical support, troubleshooting, and repair ... managing service schedules and priorities. - Excellent problem-solving skills and the ability to ...

Sodexo

Operations Support Manager

Chicago, IL · Remote

This is a remote position with travel expected at 75% What You'll Do * Support new branch openings ... Document system requirements and translate them into proper technical specifications. * Revise ...

Qualys

Technical Account Manager

Chicago, IL · Remote

Come work at a place where innovation and teamwork come together to support the most exciting ... Remote Qualys is an Equal Opportunity Employer, please see our EEO policy.

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Remote Technical Support Manager information

See Chicago, IL salary details

$30.4K

$88.5K

$151.9K

How much do remote technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote technical support manager in Chicago, IL is $88,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Chicago, IL? For Remote Technical Support Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Chicago, IL look for? The top searched job categories for Remote Technical Support Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Technical Support Manager jobs? Cities near Chicago, IL with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you

Remote Technical Support Specialist

Cengage Group

Chicago, IL • Remote

$17 - $18/hr

Full-time

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Cengage Group is seeking a Customer Support Representative to assist users of their digital solutions. This primarily remote role involves troubleshooting technical issues, providing live support, and maintaining detailed records of customer interactions. Key qualifications include a high school diploma, proficiency in Microsoft systems, and strong critical thinking skills.

The position offers competitive pay ($17-$18/hr) and benefits such as healthcare and 401K matching, with a focus on a dedicated workspace for effective task execution. #J-18808-Ljbffr

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