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Remote Technical Support Manager Jobs in Chicago, IL

Connection

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IT Support Technician

Chicago, IL · Remote

$38 - $40/hr

Provide remote technical support to end users for hardware, software, and connectivity issues. * Troubleshoot and resolve Microsoft 365 (Office 365) issues. * Administer basic user account management ...

DVSport

Replay Technical Support Specialist

Chicago, IL · Remote

$45K - $65K/yr

at DVSport | Chicago, IL / Remote Ever wonder what officials watch so they can efficiently confirm ... This position will report directly to a Regional Account Manager and indirectly to the National ...

Zero Hash

Technical Support Engineer (AMER)

Chicago, IL · On-site +1

Incident Management: Provide support for our enterprise partners during incidents on critical applications and infrastructure issues Requirements * Experience: +3 years of experience in a technical ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Strong customer ownership skills, with the ability to manage complex investigations while keeping ...

Robert Half

(MTR) Support Technician

Downers Grove, IL · Remote

$45 - $60/hr

We are looking for a Contract (MTR) Support Technician to provide hands-on and remote support for ... dependable technical assistance to end users. The position focuses on Microsoft Teams Rooms ...

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All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Chicago, IL

Remote Technical Support Manager information

See Chicago, IL salary details

$30.4K

$88.5K

$151.9K

How much do remote technical support manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for remote technical support manager in Chicago, IL is $88,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,100.00 per year, depending on experience, location, and employer.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.
What are popular job titles related to Remote Technical Support Manager jobs in Chicago, IL? For Remote Technical Support Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Chicago, IL look for? The top searched job categories for Remote Technical Support Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Technical Support Manager jobs? Cities near Chicago, IL with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Chicago, IL as of July 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $88,503 per year, or $42.5 per hour.
IT Support Technician

IT Support Technician

Connection

Chicago, IL • Remote

$38 - $40/hr

Part-time

Medical, Dental, Vision, Life, PTO

Posted 19 days ago

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Job description

Job Title: Part-Time IT Support Technician (Remote)

Location: 100% Remote (U.S.)

Duration: Contract (Up to 12 Months)


Schedule: Part-Time, 20 hours per week. The exact schedule will be determined with the hiring manager, but hours will be worked during standard business hours (approximately 4 hours per day).

Pay Rate: $38–40/hour


Position Overview


We are seeking an experienced IT Support Technician to provide day-to-day technical support for a small, fully remote office environment of approximately 15 employees. This role is ideal for a self-sufficient IT professional who enjoys working directly with end users, troubleshooting technical issues, and delivering exceptional customer service.


As the primary point of contact for desktop support, you will handle a variety of hardware and software issues while partnering with an escalation team for more complex networking and infrastructure-related incidents.

Responsibilities:


  • Provide remote technical support to end users for hardware, software, and connectivity issues.
  • Troubleshoot and resolve Microsoft 365 (Office 365) issues.
  • Administer basic user account management within Active Directory.
  • Support Wi-Fi connectivity, printer troubleshooting, and general desktop support.
  • Diagnose and resolve common PC and peripheral issues.
  • Deliver timely, professional, and customer-focused support while maintaining clear communication with users.
  • Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams.
  • Document support activities and follow established support processes.


Qualifications:


  • 5+ years of hands-on IT support or Help Desk experience.
  • Strong experience supporting Microsoft 365 (Office 365) and Active Directory.
  • Experience troubleshooting Windows operating systems, hardware, printers, Wi-Fi, and common desktop applications.
  • Excellent communication and interpersonal skills with a strong customer service mindset.
  • Ability to work independently in a remote support environment.
  • Strong troubleshooting, organization, and time management skills.


Start Date: Early August

Company Description

Connection, a Fortune 1000 Global Solutions Provider, drives customer growth by calming the confusion of IT, guiding the connection between people and technology. The Connection brand includes Connection® Business Solutions, Connection® Enterprise Solutions, and Connection® Public Sector Solutions, which provide IT solutions and services to SMB, enterprise, and public sector markets. Connection holds hundreds of certifications with top vendors and offers expertise across multiple technology areas, delivering solutions to customers in over 174 countries.