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Remote Technical Support Manager Jobs in Chicago, IL

AECOM

Technical Solutions Civil Manager

Chicago, IL · On-site +1

Join us. Position Summary As a remote Technical Solutions Civil Manager, you will serve as a ... Deliver client consulting, workflow analysis, and adoption support for Autodesk Construction Cloud ...

AECOM

Technical Solutions Civil Manager

Chicago, IL · On-site +1

Join us. Position Summary As a remote Technical Solutions Civil Manager, you will serve as a ... Deliver client consulting, workflow analysis, and adoption support for Autodesk Construction Cloud ...

Mantis Innovation

BMS Controls Application Engineer

Chicago, IL · Remote

$86K - $111.30K/yr

Provide remote technical support to Project Managers and Field Engineers during project execution. Qualifications * 10+ years of experience in the engineering field, preferably in Building Automation ...

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$30.4K

$88.5K

$151.9K

How much do remote technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote technical support manager in Chicago, IL is $88,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Technical Support Manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

How does a Remote Technical Support Manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are Remote Technical Support Managers?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What are popular job titles related to Remote Technical Support Manager jobs in Chicago, IL? For Remote Technical Support Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Remote Technical Support Manager jobs in Chicago, IL look for? The top searched job categories for Remote Technical Support Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Remote Technical Support Manager jobs? Cities near Chicago, IL with the most Remote Technical Support Manager job openings:
Remote Technical Support Manager jobs near you

Technical Solutions Civil Manager

AECOM

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

AECOM rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

14th of 77 rated construction

Job description

Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
Position Summary
As a remote Technical Solutions Civil Manager, you will serve as a trusted advisor to key AEC clients and AECOM project teams, helping them modernize their data and project workflows. This role can work out of any state.
You will drive the adoption of digital solutions, consult on integrated lifecycle processes, and lead the implementation of advanced technology platforms. Your focus is to maximize ROI and enable both clients and internal teams to deliver high-quality, data-driven digital products throughout the entire project lifecycle.
Key Responsibilities
  • Develop advanced Autodesk Civil 3D models (surfaces, corridors, grading) and complete civil/site design for roads, drainage, land development, utilities, and stabilization/restoration projects.
  • Prepare earthwork calculations, surface models, and QTOs; build accurate existing-condition surfaces using LiDAR, DEMs, survey data, and breaklines.
  • Manage coordinate systems, data transformations, and lifecycle data management for survey and client datasets.
  • Participate in client meetings, work independently with minimal direction, and coordinate model/data exchange with internal teams and external consultants.
  • Create and manage 3D federated models using Autodesk and Bentley tools (Civil 3D, Navisworks, InfraWorks, Bentley iTwin, MicroStation/OpenRoads); perform clash detection and ensure LOD/COBie compliance.
  • Develop, update, and enforce BIM/CAD standards; conduct QA/QC reviews; and provide training, mentoring, and workflow guidance across Autodesk and Bentley design platforms.
  • Produce visual renderings and sequencing using Autodesk InfraWorks, Navisworks, Twinmotion, or similar visualization tools.
  • Perform complex design tasks requiring strong technical judgment, and support field verification or survey activities as needed.
  • Prepare labor estimates, scopes of work, technical documentation, and proposal materials.
  • Deliver client consulting, workflow analysis, and adoption support for Autodesk Construction Cloud (ACC), Bentley iTwin, and related digital delivery platforms.
  • Lead digital integrations and data-flow mapping across Autodesk and Bentley ecosystems, support sales teams with technical discovery and solution development.
  • Create training materials, best-practice guides, and serve as a liaison between clients and internal product teams to relay feature needs and feedback.

Qualifications
Minimum Qualifications:
  • Bachelor's Degree or eight (8) years in the AEC industry with BIM, VDC, or construction technology experience or demonstrated equivalency.

Preferred Qualifications:
  • Twelve (12) years of experience.
  • Proficient in industry-standard design and construction software, such as MicroStation, OpenRoads, Civil 3D, BIM360/Autodesk Construction Cloud (ACC), Dynamo, Bentley iTwin/ProjectWise, Revit, Microsoft Excel, Google Earth, Navisworks, InfraWorks, Vehicle Tracking, ReCap, ESRI GIS, Blue Marble Global Mapper, and other GIS applications.
  • Understanding of digital delivery workflows for infrastructure or building projects.
  • Comprehensive Knowledge of industry standards.
  • The individual should have excellent leadership and communication skills.
  • Strong presentation and public-speaking skills with experience in dealing with stakeholders.
  • Professional Engineer or Architect license.

Additional Information
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.

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