ZipRecruiter

Log In

2

Remote Technical Support Manager Jobs in Chicago, IL

BeachFleischman

Tax Technical Manager - Remote

Chicago, IL · Remote

$113K - $148K/yr

Support revenue growth opportunities within existing client relationships. Communicate effectively with Tax Relationship Managers and staff on technical matters. Monitor key due dates and support ...

BeachFleischman

Tax Technical Manager - Remote

Chicago, IL · On-site +1

$114K - $150K/yr

Support revenue growth opportunities within existing client relationships. * Communicate effectively with Tax Relationship Managers and staff on technical matters. * Monitor key due dates and support ...

BeachFleischman

Tax Technical Manager - Remote

Chicago, IL · On-site +1

$114K - $150K/yr

Support revenue growth opportunities within existing client relationships. * Communicate effectively with Tax Relationship Managers and staff on technical matters. * Monitor key due dates and support ...

Numerator

Technical Product Manager

Chicago, IL · Remote

$88K - $121K/yr

The Technical Product Manager is responsible for ingesting consumer purchase data in many forms ... Work effectively with remote teams across multiple time zones, domestic and off-shore * Leverage ...

Numerator

Technical Product Manager

Chicago, IL · Remote

$121K/yr

The Technical Product Manager is responsible for ingesting consumer purchase data in many forms ... Work effectively with remote teams across multiple time zones, domestic and off-shore * Leverage ...

YO AI Labs

AI Consulting Expert - Remote

Chicago, IL · Remote

$100 - $200/hr

Technical & Report Writing * Business Communication * Content Review & Editing * Data ... management consulting, corporate strategy, business transformation, or operations. * Experience ...

New

Numerator

Technical Product Manager

Chicago, IL · Remote

$88K - $121K/yr

The Technical Product Manager is responsible for ingesting consumer purchase data in many forms ... Work effectively with remote teams across multiple time zones, domestic and off-shore * Leverage ...

Addison Group

Service Desk Analyst

Chicago, IL · Remote

$20 - $25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Information Technology / Technical Support Location (City, State): Chicago, IL (Remote with ... Document, prioritize, and track incidents through a ticket management platform while ensuring ...

Generac

Sales Engineer - Data Centers

Chicago, IL · On-site +1

Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools ... Provide real-time voiceofcustomer feedback to management * Assist National Account Manager, Account ...

previous page

Showing results 41-60

All JobsTechnical Support JobsRemote Technical Support Manager JobsRemote Technical Support Manager Jobs in Chicago, IL

Remote Technical Support Manager information

See Chicago, IL salary details

$30.4K

$88.5K

$151.9K

How much do remote technical support manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for remote technical support manager in Chicago, IL is $88,503.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,000.00 and $107,100.00 per year, depending on experience, location, and employer.

How does a remote technical support manager effectively lead and support a distributed team?

As a Remote Technical Support Manager, you’ll lead a geographically dispersed team by leveraging digital collaboration tools, setting clear expectations, and fostering open communication. Regular virtual meetings, performance tracking dashboards, and knowledge-sharing sessions help ensure alignment and maintain team morale. It’s important to provide timely feedback and facilitate professional development, as remote team members may face unique challenges such as isolation or communication barriers. Successful managers create structured processes while remaining adaptable to their team’s needs, ensuring both productivity and a supportive work environment.

What are the key skills and qualifications needed to thrive as a remote technical support manager, and why are they important?

To thrive as a Remote Technical Support Manager, you need strong leadership abilities, in-depth technical knowledge, troubleshooting expertise, and experience in IT support, often supported by a bachelor’s degree in computer science or a related field. Familiarity with help desk software, remote monitoring tools, and ITIL or CompTIA certifications is typically required. Excellent communication, problem-solving, and team management skills help you motivate remote teams and resolve customer issues efficiently. These skills ensure effective remote support operations, high team performance, and customer satisfaction in a virtual environment.

What is the difference between Remote Technical Support Manager vs Remote IT Support Specialist?

AspectRemote Technical Support ManagerRemote IT Support Specialist
CredentialsTypically requires a bachelor's degree in IT or related field, plus certifications like CompTIA A+ or Network+Often requires similar certifications and an associate or bachelor's degree in IT or related area
Work EnvironmentLeads support teams, manages escalations, and oversees support operations remotelyProvides technical support directly to end-users remotely, troubleshooting hardware/software issues
Employer & Industry UsageUsed in tech companies, managed service providers, and large organizationsCommon in IT service firms, help desks, and internal corporate support teams

The Remote Technical Support Manager focuses on overseeing support teams and managing support operations remotely, while the Remote IT Support Specialist provides direct technical assistance to end-users. Both roles require similar certifications and work in remote environments, but their responsibilities differ in scope and leadership level.

What is a remote technical support manager?

Remote Technical Support Managers are professionals who oversee technical support teams and operations from a remote location. They are responsible for ensuring their team effectively resolves customer issues, maintains high levels of customer satisfaction, and adheres to technical support protocols. These managers coordinate training, track support metrics, implement best practices, and often serve as a bridge between technical support staff and other departments. Their role requires strong leadership, communication skills, and technical expertise, as they must manage remote teams and address complex technical challenges.

What are popular job titles related to Remote Technical Support Manager jobs in Chicago, IL?

For Remote Technical Support Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Remote Technical Support Manager jobs in Chicago, IL look for?

The top searched job categories for Remote Technical Support Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Remote Technical Support Manager jobs?

Cities near Chicago, IL with the most Remote Technical Support Manager job openings:

Remote Technical Support Manager jobs near you
Infographic showing various Remote Technical Support Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 100% Remote job distribution, with an average salary of $88,503 per year, or $42.5 per hour.

Technical IT Support Specialist - Chicago, IL

Buckeye Mountain

Chicago, IL • Remote

Full-time

Posted 16 days ago

Job description

The Role

We are looking for a technically minded IT support professional who can bridge the gap between end-user helpdesk and senior engineering. You are not a traditional help desk — you understand systems well enough to triage a network issue, interpret a monitoring alert, and know whether to resolve it yourself or get the right engineer involved. You will own monitoring across our network, cloud, and NaaS environments, serve as the first-level escalation for technical issues, and support endpoint and device management operations. When something is wrong somewhere in our environment, you will often be the first to know.

What You'll Own

Monitoring & Observability

• Monitor network, cloud, and NaaS environments using observability and alerting platforms — Splunk, cloud monitoring consoles, and remote management tools

• Own NaaS site monitoring — track link health, power telemetry, and connectivity status for all active remote sites

• Respond to and triage monitoring alerts; resolve within your scope or escalate with full context to the appropriate engineer

• Manage NaaS firmware and configuration changes for live sites in coordination with the Field Engineering team

Technical First-Level Support

• Serve as the first technical escalation point for issues routed up from the helpdesk — network connectivity, application access, system performance

• Perform first-level network troubleshooting — diagnosing issues before escalating to the Senior Network Engineer

• Own the technical ticket queue for infrastructure-adjacent issues, ensuring nothing sits unrouted

• Contribute to SLA compliance by maintaining response time discipline and clear ticket documentation

Endpoint & Device Support

• Assist the Identity & Endpoint Systems Administrator with device enrollment (Intune, Apple Business Manager), compliance policy deployment, and device imaging

• Support OS patching cycles for Windows and Linux systems under direction of the Systems & Application Engineer

• Contribute to knowledge base and troubleshooting documentation for recurring issues

What We're Looking For

Required

• 3+ years in an IT support, NOC, or junior systems administration role

• Working knowledge of networking concepts — TCP/IP, DNS, VLANs, subnetting, basic firewall behavior

• Experience with monitoring and alerting platforms — Splunk, PRTG, Datadog, Zabbix, or equivalent

• Familiarity with Microsoft Intune or another MDM platform for device enrollment and policy deployment

• Experience supporting Windows environments at a systems level — not just end-user troubleshooting

• Strong communication skills — ability to escalate clearly, document concisely, and keep stakeholders informed during incidents

• Experience with a ticketing platform (Jira Service Management preferred)

Preferred

• Experience monitoring or supporting remote or field-deployed network infrastructure

• NaaS, managed connectivity, ISP, or telecom support background

• Splunk experience — dashboards, searches, alert configuration

• Basic scripting ability — PowerShell or Python for automation or log parsing

• Linux command-line proficiency at a support level

Details

• Location: Remote — must be available during core US business hours

• Travel: Minimal

• Employment type: Full-time