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Technical Support Associate Jobs in Normal, IL (NOW HIRING)

Ovation Workplace Services Inc.

Be Seen First

IT Support Technician - Onsite

Bloomington, IL · On-site

$35K - $47K/yr

Deliver first- and second-level technical support to end users for hardware, software, and ... Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field;

Team Quality Services

Field Quality Associate

Normal, IL · On-site

The Field Quality Associate works on-site at their assigned service location(s) Onboarding Location ... Provide technical support and guidance to customers and service location staff, assisting them in ...

Humana

Manager, Care Management Support

Bloomington, IL · Hybrid

Bachelor's Degree. * 3 or more years of technical experience with Microsoft, Word, Excel, Outlook ... Up to 15 Associates. Hours: Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if ...

Humana

Manager, Care Management Support

Bloomington, IL · Hybrid

Bachelor's Degree. * 3 or more years of technical experience with Microsoft, Word, Excel, Outlook ... Up to 15 Associates. Hours: Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if ...

Humana

Manager, Care Management Support

Bloomington, IL · Hybrid

Bachelor's Degree. * 3 or more years of technical experience with Microsoft, Word, Excel, Outlook ... Up to 15 Associates. Hours: Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if ...

Venteon

IT Analyst

Normal, IL · On-site

Provide day-to-day technical support for desktops, laptops, printers, software, mobile devices, and ... Associate's or Bachelor's degree in Information Technology or a related field, or an equivalent ...

SRS Distribution, Inc.

Production Associate

East Peoria, IL · On-site

$14.75 - $18.75/hr

Position Purpose The Production Associate plays a vital role in supporting manufacturing operations ... Ability to interpret technical drawings or blueprints. * Experience operating forklifts or other ...

Southern Shingles

Production Associate

East Peoria, IL

$14.75 - $18.75/hr

Position Purpose The Production Associate plays a vital role in supporting manufacturing operations ... Ability to interpret technical drawings or blueprints. * Experience operating forklifts or other ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Normal, IL

Technical Support Associate information

See Normal, IL salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support associate in Normal, IL is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Normal, IL are hiring for Technical Support Associate jobs? Cities near Normal, IL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,215 per year, or $24.1 per hour.

Technician - Desktop Support

Illinois Central College

East Peoria, IL • On-site

$18.79 - $22.69/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Position Title:
Technician - Desktop Support
Campus:
East Peoria Campus, Peoria Campus
Employment Type:
Classified, StaffFull time
Department:
Desktop & Media Services
Start Date:
08/31/2026
Job Description:
Summary: Technology Services provides customer-focused technical support services that ensure reliable access to technology resources for students, faculty, and staff. The technician is responsible for delivering technology assistance through incident response, request fulfillment, troubleshooting, problem resolution, and technical guidance. This position supports the installation, configuration, maintenance, and effective use of college-supported hardware, software, devices, accounts, and workplace technologies. The technician works collaboratively with other Technology Services teams to maintain service quality, enhance operational efficiency, and support the college's teaching, learning, and administrative missions.
Compensation for the Technician - Service Desk and Technician - Desktop Support is $18.79-22.69 an hour.
Essential Functions: This list is meant to be representative, not exhaustive. Some incumbents may not perform all the duties listed while in other cases related duties may also be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Provide technical support and customer service for college-supported technologies.
  • Diagnose, troubleshoot, and resolve technology incidents and service requests.
  • Document, track, and manage requests through established service management processes.
  • Communicate effectively with users regarding issues, resolutions, and service status.
  • Escalate and coordinate resolution of complex technical problems. Identify service trends and contribute to continuous improvement initiatives.
  • Develop and maintain support documentation and knowledge resources.
  • Support technology implementations, upgrades, and operational activities.
  • Collaborate with technology teams and stakeholders to ensure effective service delivery.
  • Maintain current technical knowledge and contribute to team development.
  • Perform related duties as required.

Minimum Qualifications: The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities.
Service Desk Technician
  • Associate's degree and one year of direct technical phone support OR two years of direct technical phone support.
  • Experience supporting Microsoft Windows operating systems and O365 applications.
  • Experience using service management or ticketing systems to document, track, and resolve service requests.
  • Demonstrated ability to communicate technical information effectively to individuals with varying levels of experience.

Desktop Support Technician
  • Associate's degree and two years of computer hardware, software, or multimedia support OR four years direction technical support experience.
  • Demonstrated commitment to delivering exceptional customer service and continuous improvement.
  • Valid driver's license with acceptable driving record.
  • Demonstrated proficiency supporting Microsoft Windows, O365, and identity management technologies.
  • Experience working within a complex Active Directory and Microsoft Entra ID environment.
  • Experience with endpoint management tools, device deployment, and software installation.
  • Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships with others.

Preferred Qualifications:
Service Desk Technician
  • Working knowledge of computers, peripherals, mobile devices, and basic networking concepts.
  • Experience supporting end users in a higher education environment.

Desktop Support Technician
  • Applicable certifications such as HDI, A+, Network+, Security+, MCP, etc.
  • Knowledge of ITIL service management concepts and incident management processes.
  • Experience supporting end users in a higher education environment.

Illinois Central College provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, ancestry, pregnancy, physical or mental disability, sexual orientation, gender identity or expression, marital or familial status, order of protection status, use of VESSA rights, genetic information, military or veteran status (including discharge status), or any other protected status in accordance with applicable federal, state, and local laws.
Illinois Central College offers a comprehensive benefit package for full-time employees, including:
  • paid time off;
  • 11 paid holidays; 2 floating holidays
  • medical, dental, vision, life and long-term disability insurance;
  • tuition waivers for employee, spouse and dependent children;
  • on-site childcare center;
  • 403(b) retirement plans; and
  • State University Retirement System pension plan.

To learn more about full-time health care benefits at ICC.

Apply