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Technical Support Associate Jobs in Normal, IL (NOW HIRING)

This area provides data science support for internal business partners at State Farm, including ... Present on technical topics to peers, leadership, and other stakeholders, including non-technical ...

This area provides data science support for internal business partners at State Farm, including ... Present on technical topics to peers, leadership, and other stakeholders, including non-technical ...

Test Operator

Bloomington, IL ยท On-site

$17 - $19/hr

This role supports production quality by operating test equipment, identifying defects, documenting ... Technical training or associate degree in electronics preferred. * Experience in electronics ...

This area supports AI/ML solution development for Claims, Marketing, and other internal departments ... Present on technical topics to peers, leadership, and other stakeholders, including non-technical ...

... support across our entire global footprint. Serving as the primary point of contact for enterprise ... Operate within a modern technical security ecosystem--leveraging advanced access control, video ...

... support across our entire global footprint. Serving as the primary point of contact for enterprise ... Operate within a modern technical security ecosystem-leveraging advanced access control, video ...

... resolve technical issues. * Network Management Tools : Administer and support Cisco network ... Associate's degree in Computer Networking or a related field. * 2-4 years of relevant IT experience ...

FUEL CENTER/CLERK

Washington, IL

$14.50 - $18.25/hr

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being ... Familiarity with industry/technical terms and processes * Ability to work in a fast-paced ...

Develops models that support State Farm's insurance pricing and underwriting decisions Data Science ... Present on technical topics to peers, leadership, and other stakeholders, including non-technical ...

Develops models that support State Farm's insurance pricing and underwriting decisions Data Science ... Present on technical topics to peers, leadership, and other stakeholders, including non-technical ...

Develops models that support State Farm's insurance pricing and underwriting decisions Data Science ... Present on technical topics to peers, leadership, and other stakeholders, including non-technical ...

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Technical Support Associate information

See Normal, IL salary details

$10

$24

$55

How much do technical support associate jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for technical support associate in Normal, IL is $24.14, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Normal, IL are hiring for Technical Support Associate jobs? Cities near Normal, IL with the most Technical Support Associate job openings:
Agronomy Associate - Evergreen FS - McLean, IL

Agronomy Associate - Evergreen FS - McLean, IL

Legacy Farmers Cooperative

Mclean, IL โ€ข On-site

$19 - $26.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago


Job description

Are you passionate about agriculture and looking to grow your career with a leading agricultural solutions provider? Evergreen FS is seeking talented individuals like you to join our team and make a difference in the lives of farmers and communities we serve. If you're dedicated, innovative, and ready to make an impact, we want to hear from you!

Salary: $19-$26.50/hour
Responsibilities:

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  • Training and learning all aspects of the agronomy department, including both sales and operational responsibilities
  • Develops territory and competitive analysis to gain knowledge of the marketplace and the competition.
  • Responsible for meeting goals as established by supervisor.
  • Learn to create and recommend specific agronomy programs to targeted accounts with goal of increasing agronomy business.
  • Learn to utilize seed, precision farming technology, finance and other marketing tools to grow market share.
  • Work with Crop Specialist on implementing, organizing and completing agronomy projects i.e. Hybrid/Variety Side-by-sides, MiFIELD Trials, etc.
  • Learn how to develop target marketing plans and trains on professional sales techniques, including FS Sales road map, cropping programs, emphasis of appropriate features and benefits, and contact management system when calling on patrons and prospects.
  • Assists with regular patron meetings on product and technical information to develop customer relationships and drive sales.
  • Learn to operate application equipment, drive tendering equipment, fill anhydrous ammonia tanks, mix crop protection products, etc.
  • Works with precision farming and becomes familiar with department programs and procedures.
  • Provides customer service by scheduling product deliveries and application, soil testing, crop scouting and other programs.
  • Attend meetings and training sessions requested by company.

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Qualifications:

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  • Minimum of an Associates' Degree in agriculture, marketing or business related discipline or the equivalent thereof, and 1-2 years or more of business related work experience and/or training or equivalent to demonstrate the ability to generate sales in an assigned territory..
  • Must have and maintain a valid driver's license and satisfactory driving record.
  • Daily independent travel within the trade area with occasional overnight stays.
  • Ability to work extended hours as business conditions warrant.
  • Must be willing to obtain CDL license within first year of employment.
  • Requires the ability to obtain the Certified Crop Advisor (CCA) and Commercial Applicator certifications to demonstrate agronomy expertise and experience.
  • Occasionally exposed or required to work in:
  • Extreme weather conditions (hot, cold, wet, etc.)
  • Noisy Conditions
  • Lift 51-75 Ibs.

Evergreen FS is a trusted provider of agricultural products, services, and solutions servicing DeWitt, Livingston, Macon, McLean, and Woodford Counties in Illinois. With a commitment to excellence and sustainability, we help farmers maximize their productivity while preserving the environment for future generations.

We are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law.ย  In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.

Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.ย 

We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.