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Technical Support Associate Jobs in Chester, IL (NOW HIRING)

H&R Block

Seasonal, Operations Technical Specialist

Chester, IL · On-site

$44.50K - $59.60K/yr

Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp ... Support the annual set up and closing of seasonal tax offices, including setting up the office ...

H&R Block

Seasonal, Operations Technical Specialist

Sparta, IL · On-site

$43.90K - $58.80K/yr

Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp ... Support the annual set up and closing of seasonal tax offices, including setting up the office ...

3B Staffing LLC

CDB - Endeca Lead

Chester, IL · On-site

... support (Defect fixes/Enhancements) - Investigate cause of incidents and restore user state ... Required Skills Technical Skills- Endeca - Connectors Endeca - Content Manager Endeca - Rule Base ...

TG Missouri Corporation

Internship

Perryville, MO

$16.25 - $21.25/hr

Other duties as assigned Technical Intern: Engineering, including Machine Engineering, Quality ... Support production management team * Conduct special production kaizen improvement activities

Addington Place of Sparta

Activity Assistant

Sparta, IL · On-site

$12.75 - $15.25/hr

We continually aspire and invest in learning and development opportunities that support our team ... Associate's degree or equivalent from two-year college or technical school is preferred * One to ...

Arvum Senior Living

Activity Assistant

Sparta, IL · On-site

$12.75 - $15.25/hr

We continually aspire and invest in learning and development opportunities that support our team ... Associate's degree or equivalent from two-year college or technical school is preferred * One to ...

Penn Medicine

Echo Technician- Per Diem

Chester, IL

Working for this leading academic medical center means collaboration with top clinical, technical ... Graduate of a cardiac ultrasound program with an associate degree in cardiovascular technology or ...

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Technical Support Associate information

See Chester, IL salary details

$9

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$49

How much do technical support associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for technical support associate in Chester, IL is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Chester, IL are hiring for Technical Support Associate jobs? Cities near Chester, IL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Seasonal, Operations Technical Specialist

Seasonal, Operations Technical Specialist

H&R Block

Chester, IL • On-site

$44.50K - $59.60K/yr

Full-time

Retirement

Posted 19 days ago

Job description

Our Company
We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block!
What you'll do...
As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block's tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.
Day to day, you'll...
  • Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages

  • Deliver supplies and materials to and from tax office locations in a timely and organized manner

  • Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards

  • Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst

  • Maintain an inventory of district resources

  • Track and control hot spare computer equipment in the district

  • Document hardware problems and their resolution within the ticketing system

  • Maintain up-to-date technical knowledge of the department's supported products and systems

  • Participate in all required training relevant to the position and perform other duties as assigned

What you'll bring to the team...
Education:
  • High school diploma or equivalent

Work Experience:
  • Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools

  • Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware

  • Must have reliable transportation to travel between office locations as required

  • Must be able to work independently

  • Must be able to lift 55 pounds

  • Demonstrated decision-making, analytical, and problem-solving skills

  • Demonstrated organization, prioritization, and project coordination skills

  • Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates

  • Effective time management and multi-tasking skills

  • Ability to follow direction

Why work for us
Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You'll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.
Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com.
Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person's race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
Pay Range Information
The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range
$16.06 - $24.09

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