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Technical Support Associate Jobs in Cicero, IL (NOW HIRING)

Second Life Mac

Seasonal Technical Associate

Skokie, IL · On-site

$18.50/hr

Position Overview We are seeking versatile and detail-oriented seasonal Technical Associates to support the end-to-end refurbishment of Apple devices. This role encompasses software restoration ...

New

Second Life Mac

Seasonal Technical Associate

Skokie, IL · On-site

$18.50/hr

Position Overview We are seeking versatile and detail-oriented seasonal Technical Associates to support the end-to-end refurbishment of Apple devices. This role encompasses software restoration ...

ABB

VFD Technical Support Specialist

IL · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site +1

$90K - $110K/yr

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Associate degree or equivalent practical experience required; bachelor degree in Computer Science ...

Orbus

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus ... Technical savvy : Ability to quickly learn and navigate proprietary software systems.

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus ... Technical savvy : Ability to quickly learn and navigate proprietary software systems.

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Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Cicero, IL is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.59 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Cicero, IL?

For Technical Support Associate jobs in Cicero, IL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Cicero, IL look for?

The top searched job categories for Technical Support Associate jobs in Cicero, IL are:

What cities near Cicero, IL are hiring for Technical Support Associate jobs?

Cities near Cicero, IL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Cicero, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $51,618 per year, or $24.8 per hour.

Associate Technical Support Specialist

Northwestern University

Evanston, IL • On-site

$23.20 - $33.13/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Northwestern University rating

7.5

Company rating: 7.5 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

316th of 631 rated colleges and universities

Job description

Department: FSM IT
Salary/Grade: NEX/13
Job Summary:
Completes general tasks to aid in the ongoing support of workplace endpoint technology. Carries out procedures to ensure that all products and services meet organization standards and user requirements. Assists in the installation, maintenance and testing of workplace endpoint technology to ensure proper operation and freedom from defects. Monitors and responds to technical problems utilizing hardware and software testing tools and techniques. May coordinate small projects.
This specific role is located on the central IT team located in the Feinberg School of Medicine. The FSM endpoint technology includes desktop, laptop, and tablet computers along with smartphones.
Specific Responsibilities:
Strategic Planning
  • Assists in the creation of workplace endpoint technology replacement lifecycle plan for users
Administration
  • Documents activities, events and materials used in maintenance logs or on service reports.
  • Creates system performance/configuration reports.
  • Maintains hardware and software inventories and documentation
Development
  • Installs, configures and troubleshoots workplace endpoint technology using standard tools and test equipment while following established procedures.
Performance
  • Supports troubleshooting/triage assistance to users in a courteous and professional manner.
  • Recommends solutions to general problems, questions and inquiries encountered by clients according to established practices.
Enterprise Applications
  • eIRB
  • FAMIS
  • InfoEd (Grants Administration)
  • Instructure Canvas
  • Kronos
  • Media Delivery (MediaSite)
Infrastructure
  • Adobe Creative Cloud Suite
  • Box Collaborative Storage
  • identity management/provisioning
  • information security
  • Linux Operating System
  • Mac OS X Operating System
  • Microsoft Exchange
  • Microsoft Lync
  • Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
  • Microsoft SharePoint
  • Windows Operating System
Analytical
  • Debugging
  • decision making
  • problem solving
  • Troubleshooting
Miscellaneous
Performs other duties as assigned.
Minimum Qualifications:
  • Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience.
  • No experience required.
Benefits:
At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.
Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more
T arget hiring range for this position will be between $23.20 to $33.13 per hour. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.
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