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Technical Support Associate Jobs in Cicero, IL (NOW HIRING)

Orbus

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus ... Technical savvy : Ability to quickly learn and navigate proprietary software systems.

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus ... Technical savvy : Ability to quickly learn and navigate proprietary software systems.

PGNA INC

Technical Support Specialist (HVAC)

Niles, IL · On-site

$60K - $75K/yr

Associate's degree and/or five (5)+ years of direct work experience without formal education ... technical assistance and support from the design phase to the installation and start-up of the ...

Amazon

IT Support Associate II

West Chicago, IL · On-site

$17.25 - $22.50/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Cicero, IL

Technical Support Associate information

See Cicero, IL salary details

$11

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$57

How much do technical support associate jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for technical support associate in Cicero, IL is $24.82, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are popular job titles related to Technical Support Associate jobs in Cicero, IL?

For Technical Support Associate jobs in Cicero, IL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Cicero, IL look for?

The top searched job categories for Technical Support Associate jobs in Cicero, IL are:

What cities near Cicero, IL are hiring for Technical Support Associate jobs?

Cities near Cicero, IL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

CUSTOMER SUPPORT ASSOCIATE

Orbus

Woodridge, IL • On-site

$18/hr

Other

PTO

Re-posted 26 days ago

Job description

Ready to kick-start your career? We are calling all recent college graduates looking for the ultimate entry-level opportunity to learn, grow, and build a professional foundation.
Orbus, a leading and highly successful visual communications builder and designer of hardware and graphics for the exhibit and display industry, is seeking a Customer Support Associate to join our dynamic team. This is an excellent opportunity for someone looking to initiate and advance their career.
We are an aggressively growing company and value individuals who are ready to scale and develop alongside our business-and who want to be recognized and rewarded for their positive contributions.
The Role & Our Customer Promise
The Customer Support Associate is a key ambassador of Orbus, responsible for delivering exceptional customer experience at every touchpoint. This role ensures that all customer interactions are handled professionally, accurately, and in alignment with our Customer Promise: "You'll love doing business with us."
The ideal candidate is highly organized, personable, and thrives in a fast-paced environment. This individual enjoys multitasking, is flexible in adapting to changing priorities, and manages time efficiently while maintaining attention to detail.

  • Position Type: Full-time, On-site
  • Compensation: Starting pay is $18.00 per hour, with potential for $20.00 after 90 days
Key Responsibilities
  • Customer Touchpoints: Serve as a primary point of contact for Orbus customers, delivering timely, accurate, and professional support via phone, live chat, email, and other communication channels, with an emphasis on increased telephone interaction.
  • Inquiry Management: Provide assistance with customer inquiries including, but not limited to, quotes, order placement, product questions, pricing, and general account support.
  • Order Entry: Accurately enter, update, and manage customer orders and order changes, ensuring completeness, correctness, and adherence to internal processes and timelines.
  • Systems & Software: Learn and become proficient in required software and applications, including but not limited to Order Entry ERP, CRM systems, and Case Management tools, to effectively support customer needs.
  • Case Resolution: Manage customer cases from initial inquiry through resolution, ensuring timely follow-up and clear communication throughout the process.
  • Proactive Outreach: Proactively communicate with customers regarding order status, updates, promotions, and relevant marketing messages to enhance engagement and overall customer satisfaction.
  • Internal Collaboration: Collaborate with internal teams to resolve issues efficiently and support seamless order fulfillment.
  • Data Integrity: Maintain organized, accurate customer and order records within internal systems.
  • Mission Focus: Consistently deliver excellent customer experience by providing prompt, courteous, and solutions-oriented responses aligned with our Customer Promise
Traits & Role Requirements
Organization & Multitasking
• Demonstrate strong organizational skills, including effective email management to keep drafted orders, cases, returns, and escalations organized for clear communication.
• Complete all assigned work, including orders and cases, prior to the end of each workday to support customer expectations and on-time manufacturing.
• Multitask and prioritize workloads in a fast-paced environment while maintaining accuracy and attention to detail.
Time Management & Availability
• Maintain consistent availability within company telephone and communication software.
• Achieve a call answer rate KPI of 80% or higher.
• Arrive on time and fully prepared to work at the schedule start time, using time clock to accurate document each shift.
• Manage overtime responsibly, working extra hours only when approved in advance or required during peak seasons.
• Adhere to company attendance policies, keeping unplanned PTO to no more than six occurrences within a rolling 12-month period.
• Submit PTO requests at least forty-eight business hours in advance (two weeks' notice is strongly encouraged).
Learning & Engagement
• Actively participate in all required onboarding and ongoing training sessions.
• Take ownership of ongoing learning by asking questions, taking detailed notes, and requesting additional training when needed.
• Apply new knowledge quickly to improve daily performance and elevate the overall customer experience.
Quality, Accuracy & Growth Focus
• Deliver high-quality work consistently, maintaining an error rate KPI of 0.25% or better.
• Show accountability and attention to detail in all customer interactions and system entries.
• Proactively reinforce approved go-to-market initiatives and messaging to support client education, increased touch points, up-sell, and cross-sell opportunities.
Summary of Daily Focus Areas
• Provide seamless customer communication and technical support.
• Execute precise order processing and management.
• Deliver accurate quotes and effectively communicate product value positioning.
• Resolve returns and service issues with a solutions-oriented mindset.
• Guide clients toward self-service tools while conducting proactive account outreach.
Education & Qualifications
• Education: A college degree is preferred, or 2+ years relevant experience in a customer-facing or administrative role.
  • Technical savvy: Ability to quickly learn and navigate proprietary software systems.
  • Communication Style: Strong verbal and written skills with a professional, confident telephone presence.

We are looking for a motivated professional who brings the right mix of communication skills, sharp organization, problem-solving ability, and a customer-first mindset.
As part of our hiring process, we ask all interested candidates to complete our Culture Index survey using the link below. There are no right or wrong answers. Your responses help us understand your natural work style, preferences, and strengths so we can create the best possible fit.

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