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Technical Support Associate Jobs in Gurnee, IL (NOW HIRING)

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

Associate degree or technical training in Information Technology, Computer Science, or a related field preferred. * Previous experience providing desktop, help desk, or end-user technical support ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Associate degree or technical training in Information Technology, Computer Science, or a related field preferred. * Previous experience providing desktop, help desk, or end-user technical support ...

Kelco Industries

IT Desktop Support

Woodstock, IL · On-site

$18 - $22/hr

Associate degree or technical training in Information Technology, Computer Science, or a related field preferred. * Previous experience providing desktop, help desk, or end-user technical support ...

Abt Associates

Custom Audio Tech Support

Glenview, IL · On-site

$24/hr

Abt Electronics has an immediate opening for the position of Custom Audio Support Representative. This is an in-house position (not remote) at our office located in Glenview, IL. We are a family ...

Proman Staffing

IT Support Technician

Northbrook, IL · On-site

$45K - $50K/yr

Provide Tier 1 and Tier 2 onsite technical support for desktops, laptops, mobile devices, printers ... Associate's degree in Information Technology or equivalent work experience. * Experience with IBM ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Gurnee, IL

Technical Support Associate information

See Gurnee, IL salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for technical support associate in Gurnee, IL is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.38 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Gurnee, IL look for?

The top searched job categories for Technical Support Associate jobs in Gurnee, IL are:

What cities near Gurnee, IL are hiring for Technical Support Associate jobs?

Cities near Gurnee, IL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

District Tech Support Associate - Tier 1

Barrington Community Unit School District 220

Barrington, IL • On-site

$22.63 - $23.53/hr

Full-time

Posted 16 days ago

Job description

Position Type:
Technology/District Technology Support Associate (Tier 1)
Date Posted:
8/6/2026
Location:
District
Date Available:
When Filled
Closing Date:
When Filled
BARRINGTON COMMUNITY UNIT SCHOOL DISTRICT 220
BARRINGTON, ILLINOIS 60010
JOB DESCRIPTION
TITLE: Tier 1 District Technology Support Associate
QUALIFICATIONS:
  1. Ability to work with people and communicate technical issues.
  2. Demonstrate strong analytical, organizational, and problem-solving skills.
  3. Demonstrate proficient use of the English language in written and oral forms.
  4. Possess excellent communication, interpersonal, organizational, and presentation skills, both written and verbal.
  5. Ability to establish and maintain effective working relationships with staff, students, and the public.
  6. Ability to work independently and perform tasks without direct supervision.
  7. Ability to work efficiently as part of a team.
  8. Ability to organize and prioritize multiple tasks, maintain records, and work with interruptions.
  9. Possess a technical aptitude and demonstrate troubleshooting and problem-solving skills.
  10. Ability to respond promptly to assigned tasks, support requests and incidents, phone calls, and emails.
  11. Demonstrate experience with computer and mobile device operating systems and application installations.
  12. Possess an understanding of basic networking concepts.
  13. Demonstrate basic skills in spreadsheet, word processing, and presentation software.

REPORTS TO: Technology Support Supervisor
PURPOSE OF JOB: This position provides technology support for end users through troubleshooting and problem-solving. This position serves as a first point of contact for technical support issues and is responsible for creating and managing support request tickets. Primary responsibilities include on-site support, remote support, and answering help desk phone calls.
ESSENTIAL FUNCTIONS:
  1. Provide phone, onsite, and remote support to Barrington 220 technology student and staff users ("customers") as required.
  2. Create, monitor, track, schedule, update, and close district work orders within the ticketing system in a timely manner.
  3. Effectively hand off issues to higher-level technical support personnel or appropriate individuals in other departments.
  4. Follow through to ensure problems are resolved and customers are updated.
  5. Develop in-depth product knowledge to resolve customer questions and issues and contribute to the Knowledge Base.
  6. Assist with password resets and multi-factor authentication (MFA) setup and troubleshooting.
  7. Provide basic computing device technical support.
  8. Assist with basic device network connectivity.
  9. Provide support for audio/visual equipment in a classroom setting.
  10. Provide application software support.
  11. Maintain the knowledge and skills necessary to assist in the maintenance of records and inventory.
  12. Assist with device deployment and imaging when requested.
  13. Performs other tasks and responsibilities assigned by the supervisor.

PHYSICAL CONTEXT OF THE JOB: Driving among district schools is required. An ability to work extended hours (on call) may sometimes be needed. This position requires the ability to lift and move equipment up to 40 pounds. Climbing, lifting, bending, and reaching are routine activities of the position. Driving between district buildings is required. The use of hand tools is required. The position could include prolonged periods of sitting, walking, and/or standing. This position is evaluated by the Technology Support Supervisor with input from the Director of Technology Services.
TERMS OF EMPLOYMENT: (Completed by the Office of Human Resources)
Calendar Days:
260
Hours per Day:
8.00
Wage Grid Lane:
M/D
Hourly Rate Starting Range:
$22.63-$23.53
D220 Benefits:
Benefits Page
Status:
BSEO - Classified
Updated: 11/04/2024, 5/2025

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