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Technical Support Associate Jobs in Gurnee, IL (NOW HIRING)

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $135K/yr

Support associate development through performance reviews, goal setting, technical training, and skill enhancement initiatives. * Ensure all technicians are fully trained on Alma products, including ...

Alma Lasers

Service Operations Manager

Buffalo Grove, IL · On-site

$115K - $150K/yr

Support associate development through performance reviews, goal setting, technical training, and skill enhancement initiatives. * Ensure all technicians are fully trained on Alma products, including ...

Batteries Plus

Retail Sales Associate

Lake Zurich, IL · On-site

$15.25 - $17.50/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Lake Zurich, IL · On-site

$15.25 - $17.50/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Lake Zurich, IL · On-site

$15.25 - $17.50/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Batteries Plus

Retail Sales Associate

Lake Zurich, IL · On-site

$15.25 - $17.50/hr

As a Store Associate, you'll be the face of our brand, helping customers find the right solutions ... From providing product knowledge and technical support to keeping the store running smoothly, you ...

Blue Trust Inc

Associate Advisor

Deerfield, IL · On-site

$85K - $120K/yr

Description The Associate Advisor supports advisor(s) in serving client relationships with excellence by providing technical expertise on investments and comprehensive financial planning. As an ...

Ronald Blue Trust

Associate Advisor

Deerfield, IL · On-site

$85K - $120K/yr

Technical: Supports (Sr.) Private Wealth Advisor by preparing customized financial plans in a ... Associate Advisor. * Assesses gifting opportunities of cash, securities, or other property.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Gurnee, IL

Technical Support Associate information

See Gurnee, IL salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for technical support associate in Gurnee, IL is $23.70, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.38 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What job categories do people searching Technical Support Associate jobs in Gurnee, IL look for?

The top searched job categories for Technical Support Associate jobs in Gurnee, IL are:

What cities near Gurnee, IL are hiring for Technical Support Associate jobs?

Cities near Gurnee, IL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Engineering Product Support Specialist

Hydac International GmbH

Schaumburg, IL • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 hours ago

Job description

HYDAC is a family-owned and operated business with a vibrant and rewarding working environment for our employees across the country. Our goal is to provide quality products, components and services that meet our customer expectations while being committed to the protection and preservation of our environment. HYDAC's passionate team designs and manufactures a comprehensive line of innovative and reliable solutions optimized for any demand our customers require.
The Product Support Specialist will be required to provide technical support for assigned projects, processes or product lines.
You will make an impact in this role by:
  • Develop a thorough knowledge of the product line.
  • Provide technical support both internally and to outside contacts.
  • Provide liaison between the customer and sales support.
  • Develop and support training on products and applications.
  • Update distributors an Regional Sales Managers on product line changes.
  • Coordinate with German products and counterparts.
  • Maintain price lists and literature.
  • Complete price and technical analysis.
  • Use SAP to generate necessary reports.
  • Participate in continual improvement initiatives.
  • Prepare price quotations.
  • Other duties as assigned.

Requirements
Key skills and attributes include:
  • Travel 25%-40% of the time.
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of manager, client, customers and the general public.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Knowledge of Database software, Development software, Internet software, Project Management software, Spreadsheet software and Word Processing software.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
  • Ability to apply concepts to basic algebra and geometry.
  • Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
  • Customer Service: Responds promptly to customer needs; Responds to requests for assistance
  • Self-Starter and Motivator: Able to develop effective relationships with distributors, regional sales managers, and customers.
  • Must be able to read, write, speak, and comprehend english.
  • Oral Communication: Speaks clearly and persuasively in positive and negative situations.
  • Written Communication: Writes clearly and informatively.

To be considered for the Product Support Specialist role, you must have the following minimum qualifications:
  • Associate's degree in mechanical engineering is preferred.

Salary is commiserated with experience, and compensation for this position is between $60,000 - $75,000. HYDAC offers employees a comprehensive medical/dental/vision plan, paid holidays, PTO, 401k with company matching, FSA account, short term disability and life insurance, and pet insurance.
Click the "apply" button to be considered for this opening!
HYDAC is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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