Technical Support Associate Jobs in Decatur, IL (NOW HIRING)

Product Support Representative, Decatur, IL

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

Product Support Representative, Decatur, IL

Drive Sales. Build Relationships. Grow Your Career.

Salaried position: $48k-$64k -Base pay will be based on an individual’s skills, certifications, education, and years of experience.

• Opportunity to earn commission based on performance

Hours of Work: Monday through Friday

Apply Before: August 31, 2026

Candidates must successfully complete a pre-employment drug screening, background investigation, physical abilities assessment, and motor vehicle record (MVR) check.

What You’ll Be Doing

• Own and grow customer relationships within an assigned territory
• Identify new business opportunities and turn them into long-term partnerships
• Coordinate parts orders, special pricing, and approvals with internal teams
• Follow up on orders to ensure exceptional customer service
• Work closely with Parts and Service Sales teams to support customer needs
• Attend trade shows, customer events, and training opportunities
• Maintain accurate customer records and complete required reports
• Act as a trusted, professional ambassador for Nextran Truck Centers
• Perform other duties as assigned

What Makes You a Great Fit

• Minimum of three (3) years of experience in automotive/parts sales, outside parts sales, service technical support, or a related industry.
• Strong communication and relationship-building skills with the ability to effectively interact with customers and internal teams.
• Excellent organizational, problem-solving, and decision-making skills.
• Self-motivated with the ability to work independently, manage a sales territory, and prioritize multiple responsibilities in a fast-paced environment.
• Ability to build and maintain strong customer relationships through effective communication, negotiation, and service-focused solutions.
• Proficient in Microsoft Word and Excel.
• Valid driver's license with a satisfactory driving record that meets company insurability requirements.

Ready to grow your career with Nextran Truck Centers?

Apply today and be part of a team that drives results through relationships.

Nextran Core Hiring Competencies:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality - Making good and timely decisions that keep the organization moving forward

Notice Regarding Job Posting Scams

We are aware that fraudulent job postings and recruitment scams are becoming more common. Please be advised that legitimate communications from our company will only come from official company email addresses and through our verified hiring platforms.

We will never ask candidates to provide payment, purchase equipment, or share sensitive personal or financial information (such as bank account details or Social Security numbers) during the initial application or interview process.

If you receive a suspicious message claiming to represent our company, please do not respond or provide any information. Instead, report the communication to us through our official website or apply directly through our verified job postings.

Your safety and privacy are important to us, and we encourage all applicants to remain vigilant when searching for employment opportunities.

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer