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Technical Support Associate Jobs in Decatur, IL (NOW HIRING)

Humana

Manager, Care Management Support

Decatur, IL · Hybrid

Bachelor's Degree. * 3 or more years of technical experience with Microsoft, Word, Excel, Outlook ... Up to 15 Associates. Hours: Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if ...

InsCipher

Tax Associate

Clintonia, IL · Remote

$21 - $26/hr

Provide technical assistance to InsCipher Connect clients * Coordinate multiple projects, ensuring ... Support the Surplus Lines Tax Leadership Team in fulfillment of ad hoc requests, as needed * Adapt ...

Arcosa LWB, LLC

Weld Tech

Clinton, IL

$55K - $70K/yr

... technical support such as welding process troubleshooting, welding process improvement, and ... Welding related associate degree desired * Able to read and comprehend welding symbols, welding ...

Arcosa Lightweight

Weld Tech

Clinton, IL · On-site

$55K - $70K/yr

... technical support such as welding process troubleshooting, welding process improvement, and ... Welding related associate degree desired * Able to read and comprehend welding symbols, welding ...

Humana

Manager, Care Management

Decatur, IL · Remote

... technical knowledge to solve moderately complex problems; receives assignments in the form of ... support associates into care planning and service delivery. assist in coordinating effort between ...

Humana

Manager, Care Management

Decatur, IL · Remote

... technical knowledge to solve moderately complex problems; receives assignments in the form of ... support associates into care planning and service delivery. assist in coordinating effort between ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Decatur, IL

Technical Support Associate information

See Decatur, IL salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for technical support associate in Decatur, IL is $23.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.62 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Decatur, IL?

For Technical Support Associate jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Decatur, IL look for?

The top searched job categories for Technical Support Associate jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Technical Support Associate jobs?

Cities near Decatur, IL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technical Support Desk

Express Employment

Sullivan, IL

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 18 days ago

Job description

Technical Support Desk August 12, 2026
Located in Sullivan, IL
Pay: 20.00-23.00
Job Full Description
Technical Support Desk
Schedule: Wednesday-Saturday, 7:00 PM-6:00 AM
Pay: $20.00-$23.00/hour + Benefits
About the Role
We're looking for a Technical Support Desk representative to provide technical support to customers by troubleshooting product and system issues. You'll work directly with customers to resolve problems, document solutions, and collaborate with internal teams when needed.
Responsibilities
  • Respond to customer support requests by phone, email, chat, and ticketing system
  • Troubleshoot and resolve technical issues
  • Document customer interactions and solutions
  • Escalate complex issues to engineering or senior support when necessary
  • Help improve support processes and knowledge base documentation
  • Deliver excellent customer service with timely follow-up

Qualifications
  • 1+ year of technical support, customer service, or related experience
  • Degree in Computer Science or equivalent experience preferred
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service skills
  • Comfortable learning new technologies and working independently

Express Employment Professionals offers a full benefits package to all our associates.
OUR MEDICAL PLAN INCLUDES:
  • Doctor, hospital, and prescription benefits
  • Preventative wellness benefits
  • No co-pays or deductibles
  • No pre-existing conditions
  • PPO network discounts

OUR ASSOCIATES HAVE ACCESS TO:
  • Dental, life, and vision insurance
  • 401(k) retirement plan
  • Holiday pay
  • Confidential interviews / Never a fee

#2347OS
Mattoon, IL
2347
616 Charleston Avenue
Mattoon, IL 61938
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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