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Spectrum Enterprise Technical Support Jobs in Decatur, IL

Codvo.ai

Field Service Engineer

Texas, IL

Key Responsibilities Provide onsite L2 technical support for desktops, laptops, printers, and peripherals. Troubleshoot hardware and software issues on Windows 10/11 systems. Support enterprise ...

AllSTEM Connections

Senior Wireless Engineer

Decatur, IL · On-site

$176K - $187K/yr

You will be the technical lead for designing resilient, high-density wireless networks that power ... If you are a practitioner who enjoys deep-dive RF spectrum analysis as much as you enjoy writing ...

Primient Careers

Pilot Plant Engineer

Decatur, IL · On-site

... technical support across the Global Operations division and leading a portfolio of projects to ... Please note that while this range reflects the full spectrum of compensation available for this ...

Primient Careers

Pilot Plant Engineer

Decatur, IL

... technical support across the Global Operations division and leading a portfolio of projects to ... Please note that while this range reflects the full spectrum of compensation available for this ...

Primient

Pilot Plant Engineer

Decatur, IL

$82K/mo

... technical support across the Global Operations division and leading a portfolio of projects to ... Please note that while this range reflects the full spectrum of compensation available for this ...

Primient

Pilot Plant Engineer

Decatur, IL · On-site

... technical support across the Global Operations division and leading a portfolio of projects to ... Please note that while this range reflects the full spectrum of compensation available for this ...

Primient

Pilot Plant Engineer

Decatur, IL · On-site

... technical support across the Global Operations division and leading a portfolio of projects to ... Please note that while this range reflects the full spectrum of compensation available for this ...

City of Decatur

Database Administrator

Decatur, IL · On-site

$89K - $109K/yr

Technical Expertise Experience administering Microsoft SQL Server or comparable enterprise database platforms. Experience supporting ERP, public safety, or other enterprise business applications.

Georgia

Digital Forensic Investigator 1

Decatur, IL · On-site

$63K/yr

Georgia State Government is a large enterprise, composed of various agencies and entities with a ... Provides on-scene technical support and assistance during the execution of search warrants.

ADM

RCM Lead - Decatur, IL

Decatur, IL

$102K - $180K/yr

Lead implementation, acceptance and adoption of enterprise asset management system ... efficiencyProvide technical support to the plant maintenance departmentIdentify continuous ...

Primient

Business Partner, Black Belt

Decatur, IL

$123K/yr

We deliver value through deep technical, commercial, and operational excellence that is backed by ... Implement and support plant level OEE tools and reporting. Lead improvement projects to optimize ...

Primient

Business Partner, Black Belt

Decatur, IL · On-site

We deliver value through deep technical, commercial, and operational excellence that is backed by ... Implement and support plant level OEE tools and reporting. Lead improvement projects to optimize ...

Primient

Business Partner, Black Belt

Decatur, IL · On-site

We deliver value through deep technical, commercial, and operational excellence that is backed by ... Implement and support plant level OEE tools and reporting. Lead improvement projects to optimize ...

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All JobsSpectrum Enterprise Technical Support JobsSpectrum Enterprise Technical Support Jobs in Decatur, IL

Spectrum Enterprise Technical Support information

See Decatur, IL salary details

$13

$25

$43

How much do spectrum enterprise technical support jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for spectrum enterprise technical support in Decatur, IL is $25.27, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $27.50 per hour, depending on experience, location, and employer.

What is Spectrum Enterprise Technical Support?

Spectrum Enterprise Technical Support is a specialized service provided by Spectrum Enterprise to assist business customers with their internet, voice, network, and other managed service needs. The technical support team helps troubleshoot issues, resolve connectivity problems, and answer questions about Spectrum's enterprise-grade products. They are trained to handle complex technical problems and can provide support remotely or coordinate onsite assistance when necessary. This support ensures that business operations continue smoothly and efficiently.

How does the Spectrum Enterprise Technical Support team typically collaborate with other departments to resolve client issues?

Spectrum Enterprise Technical Support professionals frequently work cross-functionally, collaborating with network engineers, account managers, and field technicians to address complex client issues. When a technical problem requires escalation, support team members coordinate with internal engineering teams to troubleshoot and implement solutions efficiently. Regular communication and documentation are key, ensuring that everyone involved has up-to-date information. This collaborative environment helps resolve issues quickly and provides valuable learning opportunities for team members.

What are the key skills and qualifications needed to thrive as a Spectrum Enterprise Technical Support specialist, and why are they important?

To excel as a Spectrum Enterprise Technical Support specialist, you need strong troubleshooting skills, knowledge of networking fundamentals, and typically an associate degree or relevant technical certifications. Familiarity with ticketing systems, network monitoring tools, and platforms like Cisco or Juniper is often required. Excellent communication, patience, and problem-solving abilities help you effectively assist clients and manage complex technical issues. These competencies ensure efficient resolution of technical problems, high customer satisfaction, and smooth enterprise network operations.

What is the difference between Spectrum Enterprise Technical Support vs Spectrum Network Technician?

AspectSpectrum Enterprise Technical SupportSpectrum Network Technician
CredentialsTypically requires technical certifications like CompTIA A+ or Network+Often requires Cisco, CompTIA, or vendor-specific certifications
Work EnvironmentCustomer service-focused, office or remote supportFieldwork, on-site network installation and maintenance
Employer & Industry UsageTelecommunications providers, customer support centersNetwork infrastructure providers, telecom companies
Search & Comparison IntentUnderstanding support roles, troubleshooting, customer serviceNetwork setup, hardware installation, technical maintenance

While both roles involve technical skills related to networking, Spectrum Enterprise Technical Support primarily focuses on assisting customers remotely with troubleshooting and support. In contrast, Spectrum Network Technicians are more involved in on-site network installation and maintenance. Both roles require relevant certifications and industry experience, but their work environments and daily tasks differ significantly.

What job categories do people searching Spectrum Enterprise Technical Support jobs in Decatur, IL look for?

The top searched job categories for Spectrum Enterprise Technical Support jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Spectrum Enterprise Technical Support jobs?

Cities near Decatur, IL with the most Spectrum Enterprise Technical Support job openings:

Spectrum Enterprise Technical Support jobs near you
Infographic showing various Spectrum Enterprise Technical Support job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $52,552 per year, or $25.3 per hour.

Field Service Engineer

Codvo.ai

Texas, IL

Part-time

Re-posted 20 days ago

Job description

Field Service Engineer
Job Description: L2 Desktop Onsite Support Position: Desktop Support - Level 2 (Onsite) Experience: 3-5 Years Location: Dallas & Midland Type: Part Time (3 days Dallas and 2 days Midland)
Role Summary We are looking for an experienced L2 Desktop Onsite Support Engineer to provide advanced technical support for end user devices, hardware, software, and peripheral equipment. This role requires strong troubleshooting capabilities, customer service skills, and hands-on experience supporting users in an onsite enterprise environment.
Key Responsibilities Provide onsite L2 technical support for desktops, laptops, printers, and peripherals. Troubleshoot hardware and software issues on Windows 10/11 systems. Support enterprise applications such as MS Office, Teams, Outlook, VPN clients, and business apps. Resolve escalations from L1 and work on moderately complex incidents. Perform system upgrades, asset replacements, and device setup/configuration. Assist with new hire setup, onboarding IT tasks, and workspace provisioning. Provide desk side support to VIP/Executive users. Educate users on best practices, tools, and IT policies. Maintain high customer satisfaction and strong communication. Manage OS imaging using Intune, SCCM, or MDT (if required by environment). Support software deployments, updates, and patches. Validate and test system functionality after repairs or installation. Perform basic administration in: o Active Directory (password resets, unlock accounts, group membership updates) o Microsoft 365 o VPN/Token access issues Troubleshoot LAN, Wi Fi, VPN connectivity issues. Support conference room systems, audio/video equipment, and docking stations. Coordinate with network teams for site related problems. Maintain hardware inventory, device tracking, and asset documentation. Handle RMA requests and vendor coordination for hardware replacement. Update ticketing systems (ServiceNow/Jira/Remedy) with detailed notes. Follow SOPs, knowledge base articles, and update documentation where needed. Support compliance tasks and audit activities when required.
Required Skills Strong experience in desktop/laptop troubleshooting (L2 level). Expertise with Windows 10/11, Office 365, Teams, Outlook, VPN tools. Hands-on knowledge of hardware diagnostics and repairs. Basic understanding of networking (TCP/IP, DNS, DHCP). Familiarity with AD, Azure AD, and M365 user management. Experience with imaging tools (Intune/SCCM/MDT) preferred. Excellent communication and customer service skills.
Preferred Qualifications ITIL Foundation certification (nice to have). CompTIA A+, Network+, or Microsoft MD 102 certifications. Experience supporting executive/VIP users. Experience in fast-paced enterprise onsite environments.
Education Degree in IT / Computer Science / Engineering OR equivalent technical experience.
Employment Type: PART_TIME

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