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Technical Support Associate Jobs in Decatur, IL (NOW HIRING)

Memorial Health

Ultrasound Tech

Cornland, IL · On-site

$39.86/hr

  • Medical

  • PTO

Associates degree preferred. Licensure/Certification/Registry: * Current ARRT registration and IEMA ... Critiques technical quality of digital image. * Implements and oversees quality control (Q.C.) ...

Memorial Health

Ultrasound Technologist

Edinburg, IL · On-site

$39.86/hr

  • Medical

  • PTO

Associates degree preferred. Licensure/Certification/Registry: * Current ARRT registration and IEMA ... Critiques technical quality of digital image. * Implements and oversees quality control (Q.C.) ...

Memorial Health

Ultrasound Tech

Buffalo, IL · On-site

$39.86/hr

  • Medical

  • PTO

Associates degree preferred. Licensure/Certification/Registry: * Current ARRT registration and IEMA ... Critiques technical quality of digital image. * Implements and oversees quality control (Q.C.) ...

Memorial Health

Ultrasound Technologist

Williamsville, IL · On-site

$39.86/hr

  • Medical

  • PTO

Associates degree preferred. Licensure/Certification/Registry: * Current ARRT registration and IEMA ... Critiques technical quality of digital image. * Implements and oversees quality control (Q.C.) ...

Constellation Energy

Supervisor Maintenance Mechanical

Maroa, IL · On-site

$133K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support of outage activities in positions outside the department. Minimum Qualifications * High school diploma or GED and 6 years of related experience OR * Associate's degree in a technical ...

Constellation Energy

Supervisor Maintenance Mechanical

Latham, IL · On-site

$133K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support of outage activities in positions outside the department. Minimum Qualifications * High school diploma or GED and 6 years of related experience OR * Associate's degree in a technical ...

Constellation Energy

Supervisor Maintenance Mechanical

Maroa, IL · On-site

$133K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support of outage activities in positions outside the department. Minimum Qualifications * High school diploma or GED and 6 years of related experience OR * Associate's degree in a technical ...

Constellation Energy

Supervisor Maintenance Mechanical

Beason, IL · On-site

$133K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support of outage activities in positions outside the department. Minimum Qualifications * High school diploma or GED and 6 years of related experience OR * Associate's degree in a technical ...

Constellation Energy

Supervisor Maintenance Mechanical

Decatur, IL · On-site

$133K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support of outage activities in positions outside the department. Minimum Qualifications * High school diploma or GED and 6 years of related experience OR * Associate's degree in a technical ...

Constellation Energy

Supervisor Maintenance Mechanical

Maroa, IL · On-site

$133K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support of outage activities in positions outside the department. Minimum Qualifications * High school diploma or GED and 6 years of related experience OR * Associate's degree in a technical ...

Constellation Energy

Supervisor Maintenance Mechanical

Lincoln, IL · On-site

$133K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support of outage activities in positions outside the department. Minimum Qualifications * High school diploma or GED and 6 years of related experience OR * Associate's degree in a technical ...

Constellation Energy

Supervisor Maintenance Mechanical

Forsyth, IL · On-site

$133K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support of outage activities in positions outside the department. Minimum Qualifications * High school diploma or GED and 6 years of related experience OR * Associate's degree in a technical ...

Constellation Energy

Supervisor Maintenance Mechanical

Kenney, IL · On-site

$133K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support of outage activities in positions outside the department. Minimum Qualifications * High school diploma or GED and 6 years of related experience OR * Associate's degree in a technical ...

Constellation Energy

Supervisor Maintenance Mechanical

Weldon, IL · On-site

$133K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support of outage activities in positions outside the department. Minimum Qualifications * High school diploma or GED and 6 years of related experience OR * Associate's degree in a technical ...

Constellation Energy

Supervisor Maintenance Mechanical

Forsyth, IL · On-site

$133K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support of outage activities in positions outside the department. Minimum Qualifications * High school diploma or GED and 6 years of related experience OR * Associate's degree in a technical ...

Constellation Energy

Supervisor Maintenance Mechanical

De Land, IL · On-site

$133K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... support of outage activities in positions outside the department. Minimum Qualifications * High school diploma or GED and 6 years of related experience OR * Associate's degree in a technical ...

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Showing results 41-60

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Decatur, IL

Technical Support Associate information

See Decatur, IL salary details

$10

$23

$55

How much do technical support associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for technical support associate in Decatur, IL is $23.95, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $25.62 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Decatur, IL?

For Technical Support Associate jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Decatur, IL look for?

The top searched job categories for Technical Support Associate jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Technical Support Associate jobs?

Cities near Decatur, IL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Ultrasound Tech

Memorial Health

Cornland, IL • On-site

$39.86/hr

Per diem

Medical, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Memorial Health rating

7.0

Company rating: 7.0 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

414th of 888 rated healthcare providers

Job description

Min
USD $25.72/Hr.
Max
USD $39.86/Hr.
Overview
Performs diagnostic medical radiographics on patients of all ages. Performs other tasks related to the daily functions of the radiology department and clinic.
Schedule
PRN
Highlights & Benefits:
Paid Time Off (PTO)
Employee Assistance Program and Colleague Wellness
Benefits - Memorial HR
Qualifications
Education:
Graduation from an accredited school for radiologic technologist. Associates degree preferred.
Licensure/Certification/Registry:
  • Current ARRT registration and IEMA license for radiologic technologist required.
  • Maintains state required CME.
  • Valid CPR certification preferred.

Experience:
Prior computer experience preferred.
Responsibilities
  1. Completes digital radiographic process according to professional guidelines and professional standards.
  1. Schedules and coordinates exams, explaining procedures and preparations to patients. Obtains and documents necessary history and symptomology. Critiques technical quality of digital image.
  1. Implements and oversees quality control (Q.C.) processes. Makes adjustments to equipment as indicated by Q.C. test results or notifies supervisor that service is required. Performs all Q.C. testing in accordance with regulatory requirements. Maintains documentation of all Q.C. test results and actions taken in accordance with regulatory requirements. Deals directly with physicist support from MMC regarding all aspects of quality control programs.
  1. Maintains x-ray and other equipment in efficient operating order; performs preventative maintenance on a regularly scheduled basis; contacts outside service for major malfunctions. Reports equipment malfunctions to supervisor. Request and orders supplies as necessary to keep materials on hand at all times.
  1. Complies with all clinic policies and procedures including, but not limited to blood borne pathogens, chemical safety, administrative and corporate compliance. Applies the Minimum Necessary Standard when accessing protected health information.
  1. Responsible for working with team to improve processes for quality improvement and provide a high level of patient satisfaction.
  1. Demonstrates support for and participates in accomplishing team goals and objectives.
  1. Performs other related work as required or requested.

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