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Technical Support Associate Jobs in Chester, IL (NOW HIRING)

Internship

Perryville, MO · On-site

$16.25 - $21.25/hr

Other duties as assigned Technical Intern: Engineering, including Machine Engineering, Quality ... Support production management team * Conduct special production kaizen improvement activities

Internship

Perryville, MO

$16.25 - $21.25/hr

Other duties as assigned Technical Intern: Engineering, including Machine Engineering, Quality ... Support production management team * Conduct special production kaizen improvement activities

Showing results 21-25

Technical Support Associate information

See Chester, IL salary details

$9

$21

$49

How much do technical support associate jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for technical support associate in Chester, IL is $21.32, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $22.84 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What cities near Chester, IL are hiring for Technical Support Associate jobs?

Cities near Chester, IL with the most Technical Support Associate job openings:

$16.25 - $21.25/hr

Other

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TG Missouri rating

6.5

Company rating: 6.5 out of 10

Based on 13 frontline employees who took The Breakroom Quiz


Job description

Job Description
Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Based upon assigned areas with available internships within the company:

Business Intern:

Accounting, Corporate Administration/Public Relations, Human Resources, TG University, Safety, Environmental, Occupational Health, Purchasing, Computer Information Systems:

  • Clerical duties including typed memos, letters, filing, organizing documents
  • Computer experience MS Office including excel, word, powerpoint, outlook & others
  • Demonstrates written and verbal communication skills
  • Some computer graphics and presentation skills may be required
  • Customer-service oriented
  • Follows all company procedures/policies/rules
    • Other duties as assigned

Technical Intern:

Engineering, including Machine Engineering, Quality Engineering, TPS Engineering, Production/Manufacturing Engineering, Mold Engineering, Pre-Production Control Center, Mold Maintenance, Machine Maintenance:

  • Pre-production engineering related activities
  • Mass-production engineering related activities
  • Tracking & analyzing data
  • Application of general problem-solving
  • Time studies or process layout activities
  • Preparing/ordering/organizing/distributing supplies or other materials
  • Quality problem investigations/sorts or related activities
  • 5S activities
  • Follows all company procedures/policies/rules
  • Other duties as assigned

Production Intern:

Safety Systems production departments, Interior/Exterior production departments, Shipping & Receiving departments:

  • Support production management team
  • Conduct special production kaizen improvement activities
  • Prepare and carry out 5S tasks
  • Conduct visual kaizen activity
  • Serve as a connection for production and other support departments as needed

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

HS students with Industrial engineering technology introductory course or higher OR college students in process of achieving Associate’s or Bachelor’s Degree

LANGUAGE SKILLS

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, extreme heat, and risk of radiation. The noise level in the work environment is usually moderate to loud.


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