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Technical Support Associate Jobs in Frankfort, IL

Vivid Seats

Support Specialist (Skybox)

Chicago, IL · On-site

$43K/yr

As a SkyBox Support Associate (Tech Support Specialist) , you will be a support expert for Vivid ... Solve technical issues for our users to ensure product is performing to expectations. * Demonstrate ...

Cyera

Senior Technical Support Engineer

Chicago, IL · On-site

THE OPPORTUNITY The Senior Technical Support Engineer provides product-focused technical resolution ... Associate degree or equivalent practical experience required; bachelor degree in Computer Science ...

Orbus Visual Communications

Be Seen First

Customer Support Associate

Woodridge, IL · On-site

$18 - $20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus ... Technical savvy : Ability to quickly learn and navigate proprietary software systems.

Orbus

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus ... Technical savvy : Ability to quickly learn and navigate proprietary software systems.

Orbus Inc

CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $20/hr

The Role & Our Customer Promise The Customer Support Associate is a key ambassador of Orbus ... Technical savvy : Ability to quickly learn and navigate proprietary software systems.

Amazon

IT Support Associate II

Matteson, IL · On-site

$16.75 - $21.75/hr

About The Role As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude ...

CAI

Technical Specialist I

Portage, IN

Onsite Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ... Perform basic field maintenance and support for roadside toll collection equipment under the ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Frankfort, IL

Technical Support Associate information

See Frankfort, IL salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for technical support associate in Frankfort, IL is $24.27, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What cities near Frankfort, IL are hiring for Technical Support Associate jobs? Cities near Frankfort, IL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Oracle Technical Cloud Associate Vice President

Deloitte

Chicago, IL • On-site

Full-time

Re-posted 5 days ago

Deloitte rating

8.2

Company rating: 8.2 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

45th of 150 rated financial services

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