Technical Support Associate Jobs in Normal, IL (NOW HIRING)

PetSmart does Anything for Pets - JOIN OUR TEAM! 

Pet Groomer and Salon Trainer

About Life at PetSmart 

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.

Benefits that benefit you 

• Paid Weekly
• Health & Wellness Benefits
• 401k Plan with company match
• Paid Time off for full-time associates
• Associate discounts 
• Tuition Assistance 
• Career pathing 
• Development opportunities 

Job Summary

PetSmart's Salon Experience Lead (Groomer & Salon Trainer) is responsible for providing exceptional service to pet parents and supporting a high performing team while upholding the company's vision, mission, values, and strategy. This role will deliver professional quality services with the upmost focus on quality and care of pets. The Salon Experience Lead will support the development of bathers and new stylists, seeing them through the entire pet stylist development program.  

Essential Responsibilities 

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: 

People Leadership:  

• Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth.  as well as providing feedback into associate performance reviews, disciplinary action and promotions. 
• Responsible for developing new and existing associates through bather and/or stylist certification process. 
• Identifies candidates internally to attend academy training to become stylists. 
• Delegate and validate completion of daily tasks for salon. 
• Address and administer associate complaints and grievances.  
• Recognizes and celebrates associates driving overall associate engagement. 

Salon and Overall Store Experience:  

• Responsible for pet parent experience and the outcomes of interactions conducted over the telephone, in person or online, and responding to general pet parent concerns. 
• Greets and supports pet parents, answers their questions and recommends wellness solutions based on the pets' need. 
• Engages with pet parents at checkout to drive connection and rebooking.  
• Communicates and drives pet parent engagement around marketing promotions. 
• Utilizes salon tools including the booking system and call logs to make reservations and conduct necessary appointment calls. 
• Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics. 
• Independently performs full menu of bath, brush and grooming services and standalone services, such as nail trims, teeth brushing, and sanitary services in accordance with PetSmart's bathing standards and procedures.  
• Promotes opportunities to grow salon sales to help achieve sales targets and productivity, and any other relevant salon metrics.  
• Maintains operational standards including cleanliness, sanitation, and humane conditions for all pets in the grooming area.  
• Responsible for taking immediate action and reporting when a sick/injured pet is identified in the store; transport to the vet as needed.  
• Maintains communication with Experience Leader on business trends and provides best practices to suggest for implementation. 
• Communicates and reports any facilities or supply needs to the Experience Leader or Leader on Duty. 
• Recommends, informs, and sells services and merchandise. 
• Assists and works in other departments as required. Other duties may be assigned. 

Qualifications

• 2+ years grooming experience; may be asked to complete a technical exam.  
• Full time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed  
• Proficiency with use of tools, equipment and products to perform technical work safely. 
• Proficiency in computer applications. 
• Strong written and verbal communication skills. 
• Ability to react under pressure and maintain composure.   
• Strong organizational skills and attention to detail and safety measures. 

Supervisory responsibility

• No direct reports, however, are expected to guide and support the development of other associates. 
• Provides feedback on associate performance to direct supervisor.  

Essential physical demands and work environment

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.  
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. 

Do what you love 

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.  

We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!  

PetSmart is an Equal Opportunity Employer  

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.        

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into.

Exact base rate of pay will be based on relevant experience level, training, skills or knowledge and store location. Pay for this position is the greater of the base pay rate or groom pay (a designated percentage of the associate's grooming sales based on the job code) and can vary by pay period. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits, as described at https://benefits.petsmart.com/us/.

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)   

The employer will consider for employment qualified Applicants with Criminal Histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law   

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)  

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.