Technical Support Associate Jobs in Normal, IL (NOW HIRING)

About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
As an Associate Insurance Advisor, you are a consultative expert within the Rivian Agency, responsible for analyzing complex customer needs, designing tailored coverage solutions, and serving as the authoritative resource on intricate multi-state regulatory and underwriting matters. You are an insurance consultant capable of solving difficult challenges that come with complex multi-state distribution. You will work alongside our Advisors and CSRs.
Responsibilities

• Consultative Advising: Lead the charge in assessing client risk profiles, designing customized coverage solutions, and recommending appropriate policy structure and carrier partner.
• Case Management: Use judgment to serve as the go-to expert for "corner case" scenarios by evaluating risk, assessing and choosing appropriate coverage structures and making recommendations, including high-limit policies, complex multi-policy/multi-state accounts, with unique underwriting challenges.
• Subject Matter Expertise: Act as a technical resource for the broader customer-facing Rivian teams, providing clarity on intricate insurance regulations and product nuances, while maintaining a fast-paced environment.
• Consultative Advocacy: Interact with carrier partners as a high-level advocate for our customers, ensuring even the most complex risks are placed correctly and efficiently.
• Execution excellence: Contribute to the successful execution and sales growth of Rivian Insurance.
• Operational Quality: Maintain meticulous documentation standards, prioritizing compliance and quality to uphold Rivian's premium brand reputation.
• Customer Ambassadorship: Deliver service that exceeds expectations, turning complex problem-solving into long-term brand advocacy through diligent follow-up.

Qualifications

• Experience: 2-5 years of demonstrated sales experience in P&C insurance (Personal Lines).
• Licensing: Active resident P&C insurance license is required. Proven experience maintaining active non-resident licenses across a broad range of states is highly preferred.
• Technical Mastery: Deep knowledge of P&C products and underwriting guidelines across multiple carriers.
• Composure: The ability to remain calm and consultative under pressure.
  Active Listening: Exceptional skills in filtering information during conversations to highlight key coverage points and build immediate trust.
• Education: BA/BS in Business, Communications, or equivalent professional experience.
• Flexibility: Willing and able to work non-standard hours, including weekends, nights, and holidays to support the vehicle delivery mission.

Pay Disclosure
The salary range for this role is $63,300 - $79,100 for Illinois and Atlanta based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs.
The successful candidate may be eligible for annual performance bonus and equity awards.
We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.