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Technical Support Associate Jobs in Chicago, IL (NOW HIRING)

ADP

Technical Support Analyst II

Schaumburg, IL · On-site

... associates to ensure successful integration into the role. • Identifies training needs for the ... technical support for product rollouts and/or existing offerings. • Remains proficient on ...

ADP

Technical Support Analyst II

Schaumburg, IL · On-site +1

$19.33/hr

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support ... Mentors and trains newly hired associates to ensure successful integration into the role.

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How much do technical support associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for technical support associate in Chicago, IL is $25.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Chicago, IL? The most popular types of Technical Support jobs in Chicago, IL are:
What are popular job titles related to Technical Support Associate jobs in Chicago, IL? For Technical Support Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Chicago, IL look for? The top searched job categories for Technical Support Associate jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Technical Support Associate jobs? Cities near Chicago, IL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Chicago, IL as of May 2026, with employment types broken down into 53% Full Time, 38% Part Time, 2% Temporary, and 7% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,911 per year, or $25.4 per hour.
Technical Support Analyst II

Technical Support Analyst II

ADP

Schaumburg, IL • On-site

Full-time

Posted 6 days ago

Job description

Job Summary:
ADP is hiring a Technical Support Analyst II who will provide technical support to clients regarding the resolution of product hardware, software, and operating system issues. The role involves troubleshooting, installing upgrades, and assisting in technical problems for ADP-supported products while staying current with emerging technology.
Responsibilities:
• Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
• Responds promptly and professionally.
• Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
• Supports and installs upgrades and assists in all technical problems (i.e.. performance, security, etc.) for the ADP supported products.
• Effectively troubleshoots, replicates and develops workarounds for client issues.
• Documents and communicates the results to the client and/or Corporate Development.
• Maintains appropriate records of client contact through the CRM system.
• Uses Knowledge Management database to locate solutions to issues.
• Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
• Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
• Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
• Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
• Assists in new product pilots and roll outs to other departments and clients.
• Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
• Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
• Mentors and trains newly hired associates to ensure successful integration into the role.
• Identifies training needs for the department and assists with training development programs. Provides feedback to management.
• Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
• Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
• Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
• Assists in developing internal documentation to support new features and procedures for product enhancements.
• Performs other related duties as assigned.
Qualifications:
Required:
• 1 - 3 Years ADP Client Services or equivalent outside experience
Preferred:
• Bachelor's Degree Preferred or Equivalent in Education - Experience
• Bilingual (English/Spanish)
• MCP Preferred or Equivalent experience
• Microsoft office suite, client server, Operating Systems, TCP/IP
• Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Company:
ADP provides business outsourcing solutions that facilitate businesses in HR, payroll, and administration processes. Founded in 1949, the company is headquartered in Roseland, USA, with a team of 10001+ employees. The company is currently Late Stage.
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About ADP

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We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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