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Technical Support Associate Jobs in Chicago, IL (NOW HIRING)

Vivid Seats

Support Specialist (Skybox)

Chicago, IL

$43K/yr

As a SkyBox Support Associate (Tech Support Specialist) , you will be a support expert for Vivid ... Solve technical issues for our users to ensure product is performing to expectations. * Demonstrate ...

New

PGNA INC

Technical Support Specialist (HVAC)

Niles, IL

$60K - $75K/yr

Associate's degree and/or five (5)+ years of direct work experience without formal education ... technical assistance and support from the design phase to the installation and start-up of the ...

Northern Trust

Support Engineer, Sr. Associate

Chicago, IL · On-site

$17.50 - $22.75/hr

They are seeking a Support Engineer, Sr. Associate to provide Level 1, 2, and 3 support for their ... in a technical support capacity. • Solid understanding of cloud architecture and design ...

Ohmite

Technical Solutions Engineer

Warrenville, IL

Collaborate with Engineering and Operations associates to address customer needs, support product ... Technical writing skills, with the ability to create clear and useful documentation for customers ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Chicago, IL

Technical Support Associate information

See Chicago, IL salary details

$11

$25

$58

How much do technical support associate jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for technical support associate in Chicago, IL is $25.44, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $27.26 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Chicago, IL? The most popular types of Technical Support jobs in Chicago, IL are:
What are popular job titles related to Technical Support Associate jobs in Chicago, IL? For Technical Support Associate jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Chicago, IL look for? The top searched job categories for Technical Support Associate jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Technical Support Associate jobs? Cities near Chicago, IL with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $52,911 per year, or $25.4 per hour.
Support Specialist (Skybox)

Support Specialist (Skybox)

Vivid Seats

Chicago, IL

$43K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.

The Opportunity: As a SkyBox Support Associate (Tech Support Specialist), you will be a support expert for Vivid Seats and our innovative cloud-based platform SkyBox. This is a unique opportunity to work on a tight-knit team with direct involvement in the product development cycle and assisting our users to ensure we are delivering the best industry experience.

How your role contributes to the success of Vivid Seats:

  • Improving, promoting, training, and providing solutions for users on the SkyBox platform.
  • Act as the front-line communication for our users recognizing, researching, and resolving issues.
  • Solve technical issues for our users to ensure product is performing to expectations.
  • Demonstrate accuracy and thoroughness by looking for ways to improve and promote quality within our product.

How your role expectations will progress as a Skybox Support Associate in the first 30, 90, and 180 days:

30 days in

  • Complete new hire orientation, gaining the resources you need to be successful.
  • Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our users.
  • Acclimate to team and company norms, business objectives, and Vivid Seats values.
  • Learn about our internal POS system Skybox and its functionality.
  • Familiarize yourself with user technical support cases through phone, chat, and email submission.

90 days in

  • Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiency.
  • Maintain, foster, and aid internal and external relationships to progress and advance objectives.
  • Achieve understanding of prioritizing requests through Skybox to ensure highest level of service.
  • Learn to research escalated issues and best solutions to provide.

180 days in

  • Apply methods to execute individual tasks that positively impact the team.
  • Play an active role in continued learnings to advance skill sets necessary for team goals.
  • Grow expertise within the Skybox platform and how to promote and train our users.
  • Impact the product development cycle by performing QA testing and providing demos to users.

What You'll Bring:

  • Excellent verbal, written, and interpersonal communication skills.
  • High attention to detail and strong organizational skills.
  • Ability to prioritize and provide support in a timely manner.
  • Experience working in a technical support role or similar field.

Shift Schedule: Sunday-Thursday 9am-6pm

Salary: $43,000

Vivid Seats provides competitive compensation; bonus incentives; FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; monthly credits and discounts for attending live events; remote work and snack allowances; and a variety of additional workplace perks.

Location: Chicago, IL

We believe in a hybrid working model which provides our workforce the flexibility to take advantage of in-person and remote collaboration. Check out our brand new HQ office, bursting with the energy of live events fandom and the vibrancy of Chicago's rising tech scene. This role will require you to be on-site two days a week.

#LI-BW1

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.