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Technical Support Associate Jobs in Scranton, PA

Geisinger Health

Imaging Support Associate

Scranton, PA · On-site

$16.75 - $21.75/hr

In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional remote and customer-facing technical and operational support and solutions to customers within and ...

Geisinger

Imaging Support Associate

Scranton, PA · On-site

$16.75 - $21.75/hr

In a 24/7/365 environment, the Radiology Informatics Support Team members provides professional remote and customer-facing technical and operational support and solutions to customers within and ...

Gentex Corp.

End User Support Analyst

Simpson, PA · On-site

Create technical documentation and support IT projects, migrations, and upgrades DUTIES ... Endpoint Administrator Associate EXPERIENCE: * 3+ years of IT support or systems administration ...

Gentex Corp

End User Support Analyst

Simpson, PA

Create technical documentation and support IT projects, migrations, and upgrades DUTIES ... Endpoint Administrator Associate EXPERIENCE: * 3+ years of IT support or systems administration ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Scranton, PA

Technical Support Associate information

See Scranton, PA salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Scranton, PA is $24.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Scranton, PA? For Technical Support Associate jobs in Scranton, PA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Scranton, PA look for? The top searched job categories for Technical Support Associate jobs in Scranton, PA are:
What cities near Scranton, PA are hiring for Technical Support Associate jobs? Cities near Scranton, PA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Scranton, PA as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $50,843 per year, or $24.4 per hour.

Haunt Technical Associate

Camelback Resort

Tannersville, PA

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 18 hours ago

Posted today

Camelback Resort rating

5.2

Company rating: 5.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Job Title: Technical Associate (Lighting, Audio & Special Effects) 

Department: Haunted Camelbeach Attractions

Reports to: Technical Supervisor

Create the atmosphere that makes every scare unforgettable! As a Technical Associate, you'll operate lighting, sound, fog, and special effects while ensuring all technical systems perform safely and consistently throughout each event.

Key Responsibilities:

  • Operate lighting, sound, fog, atmospheric effects, and show control systems.
  • Perform daily equipment inspections before opening.
  • Troubleshoot technical issues during operation.
  • Coordinate show timing with actors and stage crew.
  • Maintain equipment and report repair needs.
  • Assist with installation and removal of seasonal technical equipment.
  • Monitor attraction safety while operating special effects.
  • Follow all operating procedures for electrical and theatrical equipment.
  • Comply with all Company and departmental safety standards.
  • Follow Company dress code.
  • Adhere to the Customer Service Standards of Camelback Resort and all Company policies outlined in the Employee Handbook.
  • Follow seasonal and daily Service Guidelines and Checklists.
  • Communicate effectively with all Camelback Resort team members.
  • Actively support all Company initiatives.

Qualifications and Requirements:

  • Must be 18 years of age or older.
  • Experience with theatrical lighting, audio, or special effects preferred but not required.
  • Basic troubleshooting and technical aptitude required.
  • Ability to safely operate electrical equipment.
  • Comfortable working in dark environments and around fog and theatrical effects.
  • Weekend, evening, and holiday availability required.
  • Ability to lift up to 50 pounds.
  • Strong organizational, communication, and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Must be able to speak and read the English language.

Perks/Benefits (All Positions)

  • Complimentary access to Camelbeach, Camelback, Aquatopia, local amusement parks and more, plus great friends & family perks.
  • Paid training to gain skills, knowledge, and experience for professional development.
  • Not-to-be-missed employee events throughout the season.
  • Referral bonuses – invite your friends to work with you!
  • Competitive wages and advancement opportunities.
  • Interact with people from all over the world!
  • Next day pay through PayActiv.
  • Tuition Reimbursement*
  • Medical, dental, vision insurance, 401(k)*
  • Vacation and PTO*

*Full-Time status benefits

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by Camelback Resort at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.

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