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Technical Support Associate Jobs in Indiana, PA (NOW HIRING)

This position is responsible for providing technical support to users by diagnosing and resolving ... An associate's degree in Information Technology, Computer Science, or a related field is preferred.

This position is responsible for providing technical support to users by diagnosing and resolving ... An associate's degree in Information Technology, Computer Science, or a related field is preferred.

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Technical Support Associate information

See Indiana, PA salary details

$10

$22

$52

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Indiana, PA is $22.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.92 and $24.18 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Indiana, PA?

The most popular types of Technical Support jobs in Indiana, PA are:

What job categories do people searching Technical Support Associate jobs in Indiana, PA look for?

The top searched job categories for Technical Support Associate jobs in Indiana, PA are:

What cities near Indiana, PA are hiring for Technical Support Associate jobs?

Cities near Indiana, PA with the most Technical Support Associate job openings:

Associate Engineering Lab Analyst

Concurrent Technologies Corporation

Johnstown, PA โ€ข On-site

Full-time

Re-posted 19 days ago


Job description

Associate Engineering Lab Analyst

Concurrent Technologies Corporation

Johnstown, PA

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Secret

Employee Background Check Required


CTC Engineering and Manufacturing: Where Cutting-Edge Innovation Meets Mission-Critical Solutions


The CTC Engineering Division specializes in transforming cutting-edge technologies into real-world solutions. We harness the power of 3D printing, advanced joining techniques like friction stir welding, and cutting-edge design tools to tackle complex challenges for a diverse set of clients.

The Associate Engineering Lab Analyst is an entry-level position that provides foundational technical support to senior engineering staff. This role involves assisting with basic project tasks, applying fundamental concepts, and following standardized practices and procedures. The ideal candidate will demonstrate a willingness to learn, strong attention to detail, and the ability to accurately follow directions while contributing to the success of engineering projects.

Key Responsibilities:

- Technical Support

  • Assist senior engineering staff with basic technical tasks and analyses.
  • Conduct routine data collection, testing, and documentation under supervision.
  • Support the preparation of technical reports and presentations.

- Project Assistance

  • Perform assigned tasks related to project planning and execution.
  • Follow established procedures to ensure compliance with project requirements.
  • Collaborate with team members to meet project deadlines and objectives.

- Documentation and Reporting

  • Maintain accurate records of lab activities, test results, and project progress.
  • Ensure documentation adheres to organizational and DoD standards.
  • Provide input for project deliverables as directed by senior staff.

- Learning and Development

  • Participate in training and development opportunities to build technical knowledge.
  • Seek guidance from supervisors and senior team members to enhance skills.
  • Demonstrate a proactive approach to learning and applying new concepts.


Manager Defined Field:

  • Provide technical input and testing support to projects in laboratory areas.
  • Under supervision, completes testing activities including by not limited to corrosion, environmental, and mechanical testing. 
  • Complete laboratory operation duties assigned: inventories, monthly inspections, procedure review, data generation, peer review, etc.


Required Qualifications:

  • Bachelor's degree in Engineering, Science, or a related technical field.
  • 02 years of relevant experience or equivalent work experience.
  • Familiarity with basic engineering concepts and practices.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Strong organizational and communication skills.
  • Ability to accurately follow directions and work collaboratively in a team environment.


Preferred Qualifications:

  • Experience in a laboratory or technical support role.
  • Familiarity with DoD standards and regulations.
  • Basic knowledge of engineering software tools (e.g., MATLAB, AutoCAD).


Work Environment/Conditions:

  • Determined by management if applicable.


Why CTC?

  • Mastering the future of manufacturing: Be at the forefront of technological advancements in advanced manufacturing.
  • Innovate for impact: Your work will push the boundaries of what's possible, from next-generation armaments to groundbreaking environmental solutions that directly impact critical missions and the lives of those protecting our country.
  • Work alongside the best: Collaborate with a passionate team of engineers and scientists, united by a shared drive to excel and a commitment to delivering outstanding results.
  • Leave your mark: CTC is more than just a job. It's a launchpad for your engineering dreams.
  • Competitive salary and benefits package.
  • Although our work at CTC is extremely important, we also recognize the need for our employees to maintain a proper mix of work and personal life.
  • Visit www.ctc.com to learn more.

Join us! CTC offers exceptional career growth, cutting edge technology, educational opportunities, and recognition for quality work.

https://concurrent-technologie...

Staffing Requisition: SR# 2026-0088

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.