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Director Technical Support Jobs in Indiana, PA (NOW HIRING)

Harris

(Remote) Technical Support Engineer

Indiana, PA · On-site

We are looking for someone who is hungry, resourceful, and self-directed - the kind of engineer who ... We expect our Technical Support Engineers to be fluent and intentional AI users, not passive ones.

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All JobsTechnical Support JobsDirector Technical Support JobsDirector Technical Support Jobs in Indiana, PA

Director Technical Support information

See Indiana, PA salary details

$34.7K

$112.8K

$250.4K

How much do director technical support jobs pay per year?

As of Aug 25, 2026, the average yearly pay for director technical support in Indiana, PA is $112,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,000.00 and $167,700.00 per year, depending on experience, location, and employer.

What does a director of technical support do?

A Director of Technical Support oversees the technical support department, setting strategies and goals to ensure customers receive timely and effective assistance. They manage support teams, develop processes to improve customer satisfaction, and collaborate with other departments to resolve complex technical issues. This role also involves analyzing support metrics, implementing new technologies, and ensuring the team is well-trained to address evolving customer needs.

What are the main challenges a director of technical support faces in managing a distributed support team?

A Director of Technical Support often manages teams spread across different locations and time zones, which can create challenges in communication, knowledge sharing, and maintaining consistent service quality. Balancing workload distribution, ensuring all team members receive proper training, and fostering a cohesive team culture are also key concerns. Success in this role requires implementing effective communication tools, creating clear escalation processes, and promoting a collaborative environment despite physical distances.

What are the key skills and qualifications needed to thrive as a director of technical support, and why are they important?

To thrive as a Director of Technical Support, you need deep expertise in technical troubleshooting, customer service leadership, and team management, often supported by a degree in computer science or a related field. Familiarity with CRM platforms, ticketing systems, ITIL frameworks, and relevant certifications like HDI or ITIL are typically important. Strong communication, strategic thinking, and problem-solving abilities set outstanding directors apart, as does the capacity to motivate cross-functional teams. These skills are vital for ensuring customer satisfaction, operational efficiency, and the alignment of support initiatives with business objectives.

What is the difference between Director Technical Support vs Technical Support Manager?

AspectDirector Technical SupportTechnical Support Manager
ResponsibilitiesOversees multiple support teams, develops strategic initiatives, manages high-level client relationshipsManages daily support operations, supervises support staff, ensures customer satisfaction
Required CredentialsBachelor's degree, extensive experience in technical support, leadership skillsBachelor's degree, experience in technical support, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsSupport centers, customer service teams, direct client interactions

The main difference is that the Director Technical Support focuses on strategic leadership and high-level management, while the Technical Support Manager handles daily operations and team supervision. Both roles require technical expertise and leadership skills, but the director role involves broader organizational responsibilities.

What are the most commonly searched types of Technical Support jobs in Indiana, PA?

The most popular types of Technical Support jobs in Indiana, PA are:

What cities near Indiana, PA are hiring for Director Technical Support jobs?

Cities near Indiana, PA with the most Director Technical Support job openings:

Director Technical Support jobs near you
Infographic showing various Director Technical Support job openings in Indiana, PA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $112,768 per year, or $54.2 per hour.

Manager, Technical Support Engineering

Jobtailor

Indiana, PA • On-site

$180 - $240/hr

Other

Posted 7 days ago

Job description

  • Demonstrate deep business, industry, and product knowledge
  • Manage a team of Developer Support Engineers
  • Manage workflows and schedules for direct reports
  • Develop an understanding of customer’s Salesforce implementation
  • Guide customers on org strategy and governance
  • Identify risks to customer business goals and build mitigation plans
  • Build and cultivate executive-level relationships with customers
  • Recommend additional Salesforce services as needed
  • Proactively communicate technical product changes

Requirements

  • 10+ years of relevant industry expertise
  • Experience leading and managing customer support teams
  • In-depth knowledge in one or more lines of business (LoBs) - a specific cloud or industry
  • Strong consulting skills
  • Ability to drive effective and influencing conversations at the C-level
  • Strong knowledge of Salesforce product and platform features, capabilities, and best use
  • Good understanding of enterprise architecture principles
  • Ability to quickly grasp and distinctly explain technological and business concepts
  • Degree or equivalent relevant experience required

Core Competencies

Demonstrates extensive knowledge of Salesforce products and enterprise architecture principles while effectively managing customer support teams and cultivating executive-level relationships. Capable of driving strategic conversations and developing mitigation plans to align with customer business goals.

Highest-signal resume keywords

  • Salesforce Product Knowledge
  • Team Management
  • Consulting Skills
  • C-Level Communication
  • Enterprise Architecture Principles

ATS Optimization Keywords

Hard Skills

  • Salesforce Implementation
  • Risk Mitigation Planning
  • Business Strategy Development
  • Technical Product Communication
  • Industry Expertise

Soft Skills

  • Relationship Building
  • Influencing Conversations
  • Problem Solving

Certifications & Qualifications

  • Degree or Equivalent Relevant Experience

Industry Keywords

  • Developer Support
  • Cloud Services
  • Lines of Business (LoBs)
  • Governance
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