Technical Support Associate Jobs in Indiana, PA (NOW HIRING)

Current job opportunities are posted here as they become available.

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy

PANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do.

If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.

We are seeking team members who:

Are inspired and compassionate problem solvers;

Produce high quality work;

Thrive in the excitement of the ever-challenging environment of modern medicine; and

Are committed to achieving superior health outcomes for people living with rare and devastating diseases.

At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases.

Join the PANTHERx team, and define your own RxARE future in healthcare!

Lead Software Engineer - ESB

The ESB tower currently runs on a single internal engineer with no assigned technical lead. This role establishes the first Lead-level ownership of the Enterprise Service Bus, providing the technical leadership, standards, and mentorship the platform has lacked while it carries integration traffic across SWFT, CareTend, Camunda, and partner systems.

Technical Leadership

• Provide the first dedicated technical leadership for the ESB platform, establishing coding standards, error-handling patterns, and monitoring practices.
• Design, build, and maintain integration flows, message routing, and transformation logic across SWFT, CareTend, and downstream partner systems.
• Mentor and coordinate the work of the ESB Software Engineer(s), including existing staff and future Phase hires.

Cross-Platform Coordination

• Partner with the Camunda Software Architect to define clear boundaries between orchestration (Camunda) and integration (ESB) responsibilities.
• Support SWFTx streaming initiative dependencies and EDW integration touchpoints, coordinating with the SWFTx Lead Software Engineer on shared timelines.
• Own incident escalation and root-cause resolution for ESB-related production issues.

Planning & Governance

• Participate in capacity planning for the Enterprise Pharmacy Systems tower alongside the Camunda and SWFTx leads.
• Contribute ESB standards to the shared architecture governance model maintained by the Principal Architect.

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• 6+ years of software engineering experience, including 2+ years in a technical lead capacity.
• Experience with enterprise integration patterns and ESB/message broker platforms (e.g., BizTalk, MuleSoft, or comparable).
• Strong SQL and .NET skills, with hands-on API development experience.
• Demonstrated experience mentoring or leading other engineers.

• Familiarity with Camunda or other workflow orchestration platforms.
• Healthcare or specialty pharmacy systems experience.
• Experience with Azure Event Hubs, Azure Service Bus, or other cloud messaging infrastructure.

This job works in a professional home office and office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the employee is regularly required to see, talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; reach with hands and arms and must be able to view a computer screen for extended periods of time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.

Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!

PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.