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Technical Support Associate Jobs in Scranton, PA

Geisinger Health

Radiology Assistant Student

Wilkes Barre, PA · On-site

$16.50 - $22/hr

Assists Radiology Technologist staff in providing non-technical support to the various departments ... Must be enrolled in an associate or bachelor's degree medical imaging program with intention of ...

Geisinger

Radiology Assistant Student

Wilkes Barre, PA · On-site

$16.50 - $22/hr

Assists Radiology Technologist staff in providing non-technical support to the various departments ... Must be enrolled in an associate or bachelor's degree medical imaging program with intention of ...

TheMasonGroup

Automation Programmer

Scranton, PA · On-site

$67K - $91K/yr

Perform troubleshooting and provide technical support for field control systems and process ... Required Qualifications * Associate's or Bachelor's degree * 3+ experience in PLC/OIT/HMI ...

Pesquisa Cargos

Automation Engineer

Olyphant, PA

Troubleshoot and lend technical support for automated manufacturing processes and equipment ... Associate or Bachelor's degree and/or equivalent knowledge and experience required Minimum 5-8 ...

CANPACK Group

Automation Engineer

Olyphant, PA · On-site

... and lend technical support for automated manufacturing processes and equipment including line ... Associate or Bachelor's degree and/or equivalent knowledge and experience required • Minimum 5-8 ...

CANPACK Group

Automation Engineer

Olyphant, PA · On-site

Troubleshoot and lend technical support for automated manufacturing processes and equipment ... Associate or Bachelor's degree and/or equivalent knowledge and experience required * Minimum 5-8 ...

Pesquisa Cargos

Automation Engineer

Olyphant, PA

Troubleshoot and lend technical support for automated manufacturing processes and ... Associate orBachelor'sdegreeand/orequivalent knowledge and experience required * Minimum 5-8 years ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Scranton, PA

Technical Support Associate information

See Scranton, PA salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for technical support associate in Scranton, PA is $24.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Scranton, PA?

For Technical Support Associate jobs in Scranton, PA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Scranton, PA look for?

The top searched job categories for Technical Support Associate jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Technical Support Associate jobs?

Cities near Scranton, PA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Scranton, PA as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,843 per year, or $24.4 per hour.

End User Svcs Sr Technician

General Dynamics Ordnance & Tactical Systems

Scranton, PA • On-site

Full-time

Medical, Life, Retirement

Re-posted 20 days ago

General Dynamics Ordnance and Tactical Systems rating

7.4

Company rating: 7.4 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world. OTS empowers the U.S. military and its allies with an extensive range of overarching product segments applied across all levels of strategic and tactical operations, providing a cutting-edge advantage to our warfighters.
Our Ethos of Honesty, Trust, Transparency, and Alignment, are the guiding principles that form the foundation of everything we do. Integrity is paramount, innovation fuels our passion, customer satisfaction is at the core of our mission, and collaboration is key to our success - fostering a culture of teamwork and mutual respect among employees, partners, and stakeholders.
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits that include career development and recognition programs.
If who we are and what we do resonates with you, we invite you to join our high-performance team!
Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes) | Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center | Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems | Maintains a troubleshooting tracking log ensuring timely resolution of problems
General Profile
  • Requires working knowledge and skills to perform a defined set of analytical scientific or operational processes
  • Applies experience and skills to complete assigned work within own area of expertise
  • Works within standard operating procedures and/or scientific methods
  • Works with a moderate degree of supervision
  • Performs manual tasks according to established procedures

  • Responds to end-user requests for technical assistance by phone, email, or ticketing system.
  • Troubleshoots and resolves basic computer, application, system, device, access, or performance issues.
  • Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards.
  • Utilizes product information or solution database to research, troubleshoot, and deliver solutions.
  • Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
  • Escalates problems to appropriate levels or teams to achieve issue resolution.
  • May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality.

      • Required education and experience: Vocational/Technical Training Degree and 2-5 years' experience OR Equivalent Combination of Relevant Education &/or Experience

      • Preferred education and experience: Associate's Degree
      • Discipline/Major: Technical training preferred
      • Knowledge, skills & abilities: Computer Skills. Technical Expertise. Detail Oriented. Computer Troubleshooting. End-User Training. Issue Resolution. Mobile Computing. Mobile Device Support. Solution Delivery. Solution Management. Systems Analysis. Technical Troubleshooting. User Guides. General Office Software. IT Help Desk Software. Operating System.

      • Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
      • Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

      No or very little travel likely.
      The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise.

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