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Technical Support Associate Jobs in Scranton, PA

Automation Programmer

Scranton, PA

$67K - $91K/yr

Perform troubleshooting and provide technical support for field control systems and process ... Required Qualifications * Associate's or Bachelor's degree * 3+ experience in PLC/OIT/HMI ...

Sales Associate

Moosic, PA · On-site

$13.50 - $18.25/hr

Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just ... Reviews Bulletin Boards daily Technical Expertise: * Demonstrates a desire and ability to be ...

Showing results 41-60

Technical Support Associate information

See Scranton, PA salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in Scranton, PA is $24.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are popular job titles related to Technical Support Associate jobs in Scranton, PA? For Technical Support Associate jobs in Scranton, PA, the most frequently searched job titles are:
What cities near Scranton, PA are hiring for Technical Support Associate jobs? Cities near Scranton, PA with the most Technical Support Associate job openings:
Infographic showing various Technical Support Associate job openings in Scranton, PA as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $50,843 per year, or $24.4 per hour.

Biomedical Equipment Technician (BMET) - Level III Lead

Capital I, LLC

Tobyhanna, PA • On-site

$38.46 - $48.08/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago


Job description

Description
Job Title
Biomedical Equipment Technician (BMET) - Level III Lead
Location
Tobyhanna Army Depot
Tobyhanna, PA
Description
The Biomedical Equipment Technician (BMET) Level III Lead performs operational and safety testing, maintenance and repairs on patient care equipment. Responsibilities include technical inspections of new, used or reconditioned medical equipment, repair of damaged medical equipment, and overhaul of medical equipment. This is a Senior level technician position which also involves project management and equipment planning. Prior experience supervising biomedical equipment repair technicians is required.
Essential Duties and Responsibilities
• Conduct technical inspections of new, used, or reconditioned medical equipment.
• Perform maintenance actions, including repairs, calibrations, preventive maintenance checks and services (PMCS), and overhauls of medical equipment.
• Ensure compliance with military and federal regulations regarding biomedical equipment safety and performance standards.
• Utilize authorized Army Automation Systems, including but not limited to:
• Defense Medical Logistics Standard Support (DMLSS)
• Standard Army Maintenance System-Enhanced (SAMS-E)
• Theater Enterprise-Wide Logistics System (TEWLS)
• Global Combat Support System (GCSS)
• Collaborate with manufacturers and vendors for technical support and equipment updates.
• Maintain accurate documentation of maintenance actions in accordance with regulatory and organizational requirements.
• Assist in risk assessment and implementation of preventive maintenance programs.
• Support inventory management and tracking of biomedical equipment.
• Participate in the evaluation and implementation of new biomedical equipment.
• Assist in logistics planning and equipment deployment in support of operational readiness.
• Supervise Biomedical Equipment Repair Technician Team.
Travel
Willingness and ability to travel 25-50% based on client needs.
Work Schedule
• Shift: M-F, 0630-1500
• 6:30 AM - 3:00 PM EST
Qualifications
• As a minimum, BMET's shall be a graduate of the Department of Defense (DoD) Medical Equipment Repairers Course or certified through the International Certification Commission (CBET) or have at least earned an Associate of Applied Science (AAS) in Medical Equipment Technology.
• Minimum 12 years of experience as a BMET.
• Must have prior supervisory experience of biomedical equipment technicians.
• Must possess knowledge maintenance actions: technical inspections, repair, calibrations/PMCS, and overhaul of medical equipment.
• Ability to follow safety protocols and regulatory guidelines.
• Good communication and time management skills.
• Must be able to pass client background screening for security clearance.
• Must provide documentation of eligibility to legally work in the United States without an employer sponsored visa.
• Experience with the Department of Defense, preferred.
Salary
$ 38.46 - $ 48.08 per hour
$ 80,0000 - $ 100,000.00 Annualized
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Work environment conditions may occasionally include exposure to fumes or airborne particles, toxic or caustic chemicals, vibration, and risk of radiation.
• Regularly exposed to risk of electrical shock and frequently exposed to working near moving mechanical parts.
• The work environment noise level is usually moderate.
• Willingness and ability to travel 25-50% based on client needs.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Occasionally required to climb or balance, taste, or smell.
• Regularly required to reach with hands and arms, stoop, kneel, crouch, or crawl.
• Frequently required to sit, stand, walk, use hands or fingers, handle or feel, talk, or hear.
• Must occasionally lift and/or move up to 100 pounds, regularly lift and/or move up to 50 pounds, and frequently lift and/or move up to 10-25 pounds.
• Specific vision abilities required include color vision.
Benefits
• 401K Employer Matching
• Paid Time Off (PTO)
• Holidays
• Health Insurance
• Dental Insurance
• Vision Insurance
• Employer-paid Life Insurance
• Employer-paid AD&D Insurance
• Employee-paid voluntary benefits
• Employee development resources
Equal Opportunity Employer
Capital i is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on any protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Capital i makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Capital i is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@capitali.us.
Federal Government Contractor
As a federal government contractor, Capital i is committed to taking affirmative action to employ and advance protected veterans and individuals with disabilities.
Work Authorization
Capital i considers applicants who are U.S. lawful permanent residents, eligible employment-based green card portability candidates (with a Form I-485 filed at least 180 days prior for a same or similar role), and individuals with valid F-1 or J-1 employment authorization for temporary positions only. Capital i does not provide immigration sponsorship.
Please note: Certain roles may support federal contracts and therefore require U.S. citizenship, specific residency history, or eligibility for a security clearance. Candidates not meeting applicable federal contract requirements will not be eligible for those roles.
Pay Range
$80,000.00 Annually to $100,000.00 Annually

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About Capital i

Sourced by ZipRecruiter

Industry

Health care and social assistance

Company size

51 - 200 Employees

Headquarters location

Springfield, MO, US

Year founded

2018