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Technical Support Associate Jobs in Scranton, PA

McCarthy Tire

IT Help Desk Technician

Wilkes Barre, PA · On-site

The ideal candidate will provide first-line technical support to teammates across multiple ... Associate degree in Information Technology, Computer Science, or related field, or equivalent work ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Scranton, PA

Technical Support Associate information

See Scranton, PA salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Scranton, PA is $24.44, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are popular job titles related to Technical Support Associate jobs in Scranton, PA?

For Technical Support Associate jobs in Scranton, PA, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Scranton, PA look for?

The top searched job categories for Technical Support Associate jobs in Scranton, PA are:

What cities near Scranton, PA are hiring for Technical Support Associate jobs?

Cities near Scranton, PA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Scranton, PA as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,843 per year, or $24.4 per hour.

Millwork Production Foreman

Four Daughters Millwork LLC

Kingston, PA • On-site

$70K - $88K/yr

Full-time

Posted 23 days ago

Job description

We are seeking an experienced Production Foreman to provide hands-on leadership and coordinate daily workflow throughout our architectural millwork production facility. This role works closely with the Plant Technical Manager to keep projects moving efficiently, maintain exceptional quality standards, solve production challenges, and coach and develop our shop team.
Duties will include:
  • Daily Production Leadership on the production floor.
  • Production floor coordination. 
  • Maintaining and supporting production quality.
  • Employee development.
  • Technical support.
  • Safety Leadership.
Required Skills/Abilities: 
  • Strong leadership presence on the production floor.
  • Excellent communication, organization, and problem-solving skills.
  • Thorough understanding of architectural millwork manufacturing.
  • Ability to read architectural drawings and shop drawings.
  • Commitment to quality craftsmanship and employee development.
  • Working knowledge of OSHA safety practices.
  • Proficient with Microsoft Office.
Highly Desirable Skills/Abilities: 
  • Architectural millwork installation experience.
  • Knowledge of AWI Quality Standards.
  • Lean Manufacturing or Continuous Improvement experience.
  • Experience with production scheduling software.
  • Forklift certification and OSHA 10/30 certification preferred.
Education and Experience:
  • 7+ years of architectural millwork manufacturing experience.
  • 3+ years in a lead, foreman, or supervisory role.
  • Extensive knowledge of custom millwork fabrication.
  • Demonstrated experience coordinating production workflow.
  • Associate degree in Carpentry, Cabinetmaking Technology, Industrial Technology, Construction Management, or related field preferred. Equivalent hands-on experience will be strongly considered.