Technical Support Associate Jobs in Scranton, PA

At Old Dominion, we don't just move freight-we help businesses keep their promises. As one of the nation's leading LTL carriers, we've earned our reputation by putting people first, delivering premium service, and staying true to the values that have guided us for more than 90 years. Our PROMISES values shape how we work, our family culture shapes how we treat one another, and our commitment to being the Best in the Game drives everything we do. If you're looking for more than just a job, you'll find a career built on trust, teamwork, and opportunity at OD.

The Database Associate will be responsible for supporting database maintenance and security by performing tasks such as basic database administration, backup operations, performance monitoring, documentation, and troubleshooting minor issues, while gaining hands-on experience and expertise under the guidance of senior DBAs. Must have a fundamental understanding of database management systems and database security best practices.

Primary Responsibilities

• Assist in the installation, configuration, and maintenance of database management systems.
• Conduct routine database backup checks, identify potential issues, bottlenecks, and trends.
• Provide basic technical support to application users for database access and queries.
• Help ensure data security by managing access controls and user permissions.
• Document processes and procedures for use by database administrators and management.
• Assist with database upgrades, patching, and routine maintenance under supervision.
• Write and execute simple SQL queries to retrieve, update, and manipulate data as needed.
• Collaborate with DBAs, developers, and application teams to support database-related tasks.
• Assist with data replication tools under the guidance of senior DBAs.

Job Qualifications

Education:

• Bachelor's degree in computer science or related field, or equivalent combination of education and experience.

Required Experience:

• 1+ year of experience in Information Technology.
• 1 year of experience in database administration and support, or relevant certifications.
• Basic knowledge of SQL and relational database management systems (RDBMS).
• Understanding of database backup, recovery, and security best practices.
• Strong analytical and problem-solving skills.
• Ability to collaborate effectively with team members and across IT teams.
• Excellent communication skills, including written, verbal, and interpersonal abilities.
• Eagerness to learn and adapt to new database technologies.
• Familiarity with cloud databases (GCP, AWS, Azure) is a plus.
• Relevant certifications are a plus.

Compensation Range:

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training, skill level, and state/local wage requirements.

($57,587-$71,985)

Working Days:

Working Shift:

Work days/shifts may change based on scheduling and business needs and are provided as guidelines at the time of posting.

Application Window:

Candidates are encouraged to apply as soon as possible. Old Dominion plans to screen candidates, conduct interviews, and proceed with hiring candidates to meet its business needs, which may result in filling the role before the current anticipated application window closes.

Join the OD Family Today!
As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage

• Vision & Dental

• Short Term & Long Term Disability

• Flex Spending Accounts

• 401k Retirement plan with company match and additional company annual discretionary match opportunity

• Life Insurance

• Wellness Program

• 12 Days Paid Time Off

• 9 Paid Holidays including a birthday holiday

• Tuition Reimbursement for Drivers and Technicians

• Training and growth opportunities to build a career

• We prioritize our OD family of employees

• Ability to advance through our promote from within philosophy

• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/orgender expression, sexual orientation, age, disability, pregnancy, genetic information,military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

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