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Technical Support Associate Jobs in Malvern, PA (NOW HIRING)

Jawnt

Customer Support Associate

Philadelphia, PA · On-site

$17.75 - $24.25/hr

Customer Support Associate Jawnt is a Philly-founded startup on a mission to make commuting easier ... technical user * Clear, calm, and confident in how you communicate, especially under pressure

Berkley

Associate Support Analyst Intern

Wilmington, DE · On-site

Responsibilities The Associate Support Analyst Intern on Berkley Technology Services' Experience ... Manage end-user support requests that encompass a range of technical needs and come in via support ...

New

Berkley

Associate Support Analyst Intern

Wilmington, DE · On-site

The Associate Support Analyst Intern on Berkley Technology Services' Experience and Support (BEST) team will serve as a primary point of contact for end-users, providing technical support across a ...

Posted today

KGTiger

User Systems Support Mobile Associate

Philadelphia, PA · On-site

$21 - $24.50/hr

Receives requests from users to determine error situations and technical problems; monitors tickets ... The USS associate is expected to perform the full scope of service and support for all Office of ...

KGTiger

User Systems Support Mobile Associate

Philadelphia, PA · On-site

$21 - $24.50/hr

Receives requests from users to determine error situations and technical problems; monitors tickets ... The USS associate is expected to perform the full scope of service and support for all Office of ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Malvern, PA

Technical Support Associate information

See Malvern, PA salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for technical support associate in Malvern, PA is $24.23, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $25.96 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Malvern, PA?

The most popular types of Technical Support jobs in Malvern, PA are:

What job categories do people searching Technical Support Associate jobs in Malvern, PA look for?

The top searched job categories for Technical Support Associate jobs in Malvern, PA are:

What cities near Malvern, PA are hiring for Technical Support Associate jobs?

Cities near Malvern, PA with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Malvern, PA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,401 per year, or $24.2 per hour.

Technical Associate - Research & Development

Epitec

Wilmington, DE • On-site

Contractor

Posted 3 days ago

New

Job description

  • Location: WILMINGTON, Delaware
  • Type: Contract
  • Job #106294

Technical Associate- Research & Development
Qualifications:
• Strong skills in sample preparation, careful sample handling, and safe chemical handling.
• Experience preparing and handling whole wafers, diced wafer pieces, thin films, and other materials commonly encountered in semiconductors or advanced materials applications.
• Experience with analytical instrumentation in a chemical, materials, or surface analysis laboratory setting.
• Familiarity with high-vacuum instrumentation, mass spectrometry, surface analysis, spectroscopy, microscopy, or related techniques is preferred.
• Ability to document analytical results and prepare clear, concise technical reports.
• Demonstrated commitment to laboratory safety and responsible adherence to all safety protocols.
Good attention to detail and ability to follow established procedures consistently.
• Ability to work effectively in a team environment under tight timelines and competing priorities.
• Strong communication skills and willingness to coordinate closely with scientists and project stakeholders.
Minimum Qualifications:• Bachelor of Science (B.S.) in chemistry, materials science, physics, engineering, or a related field, or equivalent knowledge acquired through on-the-job training.
Responsibilities:
The candidate will assume responsibility for the second-shift operation of a Time-of-Flight Secondary Ion Mass Spectrometry (ToF-SIMS) instrument in support of the Qnity Leveraged Analytical Sciences group. This in-person position is located at the Experimental Station in Wilmington, DE. The candidate will work under the direction of experienced scientists to provide analytical support for Research and Development (R&D), Technical Service and Development (TS&D), and Manufacturing.
Key job responsibilities include:
• Prepare samples for ToF-SIMS analysis following established procedures, including sample mounting, handling of semiconductor wafers, powders, films, coatings, and other materials, and preparation of air- or contamination-sensitive samples when needed.
• Perform routine ToF-SIMS analyses, including surface spectroscopy, chemical imaging, and depth profiling using established analytical methods.
• Operate the ToF-SIMS instrument during second-shift hours, including sample loading, vacuum system operation, beam tuning, data acquisition, and basic instrument checks.
• Support routine instrument maintenance and housekeeping activities following established procedures. Coordinate service or troubleshooting needs with first-shift operators and scientists.
• Document experimental conditions, sample information, observations, and analysis results in appropriate laboratory systems.
• Prepare analysis summaries and contribute to technical reports, including discussion of results, observations, and potential analytical findings.
• Dispose of laboratory waste according to established protocols.
• Work second-shift hours and coordinate work with first-shift scientists to ensure continuity of lab operations.
Length of assignment: Annual Renewal
Shift Details:
• Work hours/days: 40 hours/week
• M-F ~4:00 pm - 12:30 am (some flexibility may be available in daily start/finish times)
• Candidate will be trained during daytime hours (~8:30 am - 5 pm) for the first three months.
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