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Technical Support Associate Jobs in York, PA (NOW HIRING)

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Technical Support Associate information

See York, PA salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for technical support associate in York, PA is $24.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.22 and $26.01 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in York, PA? The most popular types of Technical Support jobs in York, PA are:
What are popular job titles related to Technical Support Associate jobs in York, PA? For Technical Support Associate jobs in York, PA, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in York, PA look for? The top searched job categories for Technical Support Associate jobs in York, PA are:
What cities near York, PA are hiring for Technical Support Associate jobs? Cities near York, PA with the most Technical Support Associate job openings:
Technical Support Associate jobs near you

Team Lead Maintenance 3rd C Building

Hersheys

Hershey, PA

Full-time

Re-posted 15 hours ago

Job description

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey's enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference-locally and globally-is part of how we do business every day.

Short Description

About The Hershey Company 

The Hershey Company (NYSE: HSY) is an industry-leading snacks company known for making more moments of goodness through its iconic brands. With a strong portfolio across chocolate, confectionery, and salty snacks, Hershey delights consumers every day. Our beloved brands include Hershey's, Reese's, KitKat, Dot's Pretzels, Lesser Evil, Jolly Rancher, Twizzlers, Ice Breakers, and more. 

At Hershey, we are committed to making a meaningful difference in the communities where we live, work, and do business. This commitment originated with our founder, Milton Hershey, and continues to shape who we are today. Guided by our employee value proposition, 'Lead Today. Create Tomorrow', we empower our people to drive impact now while shaping what comes next. Our One Hershey mindset brings teams together across functions, geographies, and businesses, enabling us to operate with speed, collaboration, and shared purpose. 

Job Title

Assoc Mgr Manufacturing Technical Trades

Job Overview

This role applies advanced diagnostics to resolve non-obvious issues and implements corrective actions. They ensure adherence to safety, quality, and technical standards across all work activities. Their expertise enhances equipment performance and operational reliability.

Accountabilities

1. Perform Complex Technical Work The Specialist performs complex installation, repair, maintenance, and calibration across manufacturing and utility systems. They interpret specifications and technical drawings to guide activities. This ensures accuracy and reliability of technical work.
2. Organize Cross-Team Technical Tasks They plan and coordinate technical activities involving multiple teams or functions. Work is sequenced to minimize production impact. This supports seamless execution of major technical efforts.
3. Lead Advanced Diagnostics and Corrective Actions They analyze system data and use advanced diagnostic tools to resolve complex issues. Root causes and corrective plans are defined and implemented. This reduces recurring problems and strengthens reliability.
4. Manage Technical Processes or Projects They own specific technical processes or lead major technical projects. Responsibilities include planning, monitoring, and coordinating required tasks. This ensures compliance with safety, quality, and technical requirements.
5. Apply and Promote Technical Standards They enforce safety and technical standards across all assigned work. They identify risks and drive corrective actions. This maintains safe, high-quality operations.

Skills/Knowledge
Industry Knowledge
Troubleshooting
Safety Management
Quality Control
Problem Solving
Prior Experience

3+ years

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.  

You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability.
You can request an accommodation via phone or email.  

To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information.  You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include "Accommodation Needed" in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

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