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Technical Support Associate Jobs in Houston, TX (NOW HIRING)

Matrix Medical Management

IT Technical Support

Spring, TX

$19.75 - $27/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. * Proven experience in IT technical support or a similar role. * Strong knowledge of Windows ...

TWFG Insurance

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Operations Support Associate

The Woodlands, TX · On-site

$24 - $25/hr

Position Summary An Operations Support Associate is responsible for assisting TWFG agents by ... Technical Competencies · Technical Proficiency: Use systems, spreadsheets, and tools efficiently ...

In Katy Texas

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Heavy Equipment Sales Support Associate

Katy, TX · On-site

$60K - $80K/yr

HEAVY EQUIPMENT SALES SUPPORT ASSOCIATE In office position located in Katy, Texas. Hours are 8am ... availability and technical information. * Consolidate machine configurations, work tool ...

Lowe's

Technology Support Technician

Houston, TX · On-site

$20.67 - $34.52/hr

Key Responsibilities Provide Level One technical support for Lowe's Pro Supply associates and business partners by diagnosing, troubleshooting, resolving, and escalating commonly reported technology ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Houston, TX

Technical Support Associate information

See Houston, TX salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for technical support associate in Houston, TX is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.24 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Houston, TX? The most popular types of Technical Support jobs in Houston, TX are:
What are popular job titles related to Technical Support Associate jobs in Houston, TX? For Technical Support Associate jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Houston, TX look for? The top searched job categories for Technical Support Associate jobs in Houston, TX are:
What cities near Houston, TX are hiring for Technical Support Associate jobs? Cities near Houston, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Houston, TX as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $49,050 per year, or $23.6 per hour.

Technical Support Field Svc

Toshiba International Corporation

Houston, TX • On-site

$35K - $44K/yr

Full-time

Re-posted 25 days ago

Job description

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.
Job Summary:
Provide customer with telephone assistance. Tasks include both field and in-house troubleshooting and repair of most products. Will be responsible for training customers and Toshiba personnel. Will follow departmental procedures and prepare all necessary documentation and reports (ex. service call report, monthly activity report). Maintains technical support database. Competent in one product family with a working knowledge of at least one other family. Remain current on Technology and product by self-directed learning. Maintain and update a central library of product manuals and engineering design change data for the field Service Department.
Responsibilities:
  • Provide customer telephone technical support assistance.
  • Assist other service personnel with troubleshooting, repair, and product application problems.
  • Train customers and Toshiba employees on product trouble shooting, repair, and application.
  • Maintain and update a central library of product manuals and engineering design change data for the Field Service Department.
  • From time to time may be required to perform start-up and repair of most company products , both in-house and at customer locations.
  • After hours on call support as required.
  • Prepare a service report for each job worked on with detailed information so that charges can be calculated and allocated. The report must enable the manager to decide on questions of warranty and answer customer questions, both technically and regarding billing.
  • Follow established procedures to account for, and safe guard, resources taken to job sites as required.
  • Assist manufacturing and engineering in identifying and correcting problems with Toshiba equipment and parts.
  • Maintain company issued tools, equipment, and spare parts, keeping tools and test equipment calibrated and maintaining records of same.

Education/Certification:
Prefer one of:
  • Technical university degree/Associates degree
  • Military power electrical training program
  • or electrical apprenticeship program

Skills & Experience:
  • Skilled in troubleshooting and repair of group's products
  • Minimum of one years experience in trouble shooting and repair
  • Has attended most in-house service training schools for products
  • Tools/Equipment:
  • Common hand/power tools, electronic test equipment, chart recorders, high voltage test equipment, programmers for micro processor based equipment such as PLC's, and computers
  • Physical Requirements:
  • Must be able to perform all physical functions normally associated with and electrical worker ata start-up and.or construction site
  • This will include lifting, climbing, bending, pushing, pulling, working in cramped locations, and in dusty non-climatically controlled situations
  • This is a physically strenuous job

Work Environment:
  • Electrical shock, eye dmaging flashes, burns, and in some locations exposure to toxic chemicals, explosives

Travel:
  • Up to 15% to 25%

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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