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Technical Support Associate Jobs in Houston, TX (NOW HIRING)

Crescent Energy

IT Support Associate

Houston, TX · On-site

$21 - $24.50/hr

The IT Support Associate is responsible for delivering high-quality onsite and remote technical support to employees across Crescent Energy's corporate and field locations. This role provides front ...

Crescent Energy

IT Support Associate

Houston, TX · On-site

$21 - $24.50/hr

The IT Support Associate is responsible for delivering high-quality onsite and remote technical support to employees across Crescent Energy's corporate and field locations. This role provides front ...

Matrix Medical Management

IT Technical Support

Spring, TX · On-site

$19.25 - $26.25/hr

Matrix Medical Management is seeking a dedicated and knowledgeable IT Technical Support ... Preferred : • Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

Matrix Medical Management

IT Technical Support

Spring, TX · On-site

$19.75 - $27/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. * Proven experience in IT technical support or a similar role. * Strong knowledge of Windows ...

Watsco Ventures

Technical Trainer & Support Advisor

Houston, TX · On-site

$28.25 - $37.50/hr

Technical Support (Secondary Focus) * Provide timely and accurate technical support to Gemaire ... Bachelor's or Associate's degree in HVAC Technology, Engineering, or a related field. * NATE (North ...

Watsco, Inc.

Technical Trainer & Support Advisor

Houston, TX · On-site

$28.25 - $37.50/hr

Technical Support (Secondary Focus) * Provide timely and accurate technical support to Gemaire ... Bachelor's or Associate's degree in HVAC Technology, Engineering, or a related field. * NATE (North ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Houston, TX

Technical Support Associate information

See Houston, TX salary details

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How much do technical support associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for technical support associate in Houston, TX is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What are the most commonly searched types of Technical Support jobs in Houston, TX? The most popular types of Technical Support jobs in Houston, TX are:
What are popular job titles related to Technical Support Associate jobs in Houston, TX? For Technical Support Associate jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Houston, TX look for? The top searched job categories for Technical Support Associate jobs in Houston, TX are:
What cities near Houston, TX are hiring for Technical Support Associate jobs? Cities near Houston, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Houston, TX as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,574 per year, or $21.4 per hour.
Technical Support Specialist

Technical Support Specialist

Booth & Associates LLC

The Woodlands, TX • On-site

Full-time

Posted 4 days ago

Job description

Description:

Occupational Summary: As a Technical Support Specialist, you will serve as one of the primary points of contact for all things IT at Booth & Associates’ six offices. You will be responsible for installation, integration, maintenance, troubleshooting, and upkeep of the software and systems that support our operations in each office. You will also work with the IT Manager to research solutions to IT issues that arise within the company. This position will be in-office.


Position duties include:

· Effectively work with technical and non-technical end-users to resolve software and hardware issues across multiple offices.

· Administer and support the latest versions of Windows and engineering software

· Provision and deploy workstations, user accounts, applications, and related IT resources for new and existing employees

· Support and contribute to a company-wide safety culture by following established safety standards, policies, and best practices, helping to ensure a safe environment for employees, clients, and the public.

· Manage IT inventory and coordinate repair of a variety of hardware (e.g. laptops, desktops, accessories, phones)

· Travel occasionally to company offices to provide onsite technical support, equipment deployment, and project assistance as needed.

· Understand networking fundamentals and be our onsite hands for core networking issues (switching, routing, WiFi access points, etc)

· Communicate professionally with employees and clients in person, over the phone, and remotely to diagnose and resolve technical issues.

· Actively update, maintain and monitor all aspects of computer networks

· Organize and file documentation pertaining to warranties and instructional guides for computer hardware

· Create SOPs for both IT team and employee use for actions, processes, etc.

· Assist management in creating training materials pertaining to computer troubleshooting and usage

· Effectively communicate technical concepts to technical and non-technical end-users.

· The above statements describe the general nature and level of work being performed by individuals assigned to this position. This list is not intended to be an exhaustive list of all responsibilities and duties required of personnel.


Minimum Qualifications:

· Associate degree in Computer Science, Information Technology, Information Security, Networking or any other related field.

· 2 years of applicable experience required

· Time-management skills and the ability to establish reasonable and attainable deadlines for resolutions

· Familiarity with help desk software’s such as EasyVista and Samange is a plus

· Knowledge of remote access desktop programs and how to use them

· Ability to communicate efficiently with employees to learn more about tickets by asking questions and engaging in conversations

· Experience supporting Windows server environments either through work experience, classwork, or home projects.

· Self-starter that can operate independently, but also collaborate with colleagues across multiple offices


Preferred Skills / Nice to Have:

· Experience supporting engineering software such as Autodesk AutoCAD, Civil 3D, Bentley products, Bluebeam, ETAP, and EMTP.

· Experience with PowerShell scripting for automation and systems administration.

· Experience administering Microsoft 365 services, including SharePoint, Azure Active Directory, Teams, etc.

· Understanding of cybersecurity best practices, including MFA, endpoint protection, and vulnerability remediation.

· CompTIA A+, Network+, Security+, Microsoft AZ-900, Microsoft SC-900, or other relevant industry certifications.

Requirements: