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Technical Support Associate Jobs in Houston, TX (NOW HIRING)

BayOne Solutions

Technology - Technical Support

Houston, TX · On-site

$35.80K - $44.90K/yr

Provide technical support services in a timely manner to meet customer Service Level Agreements as ... Associate or Bachelor degree, a plus. * MCP or equivalent knowledge of the MS Win10 operating ...

BayOne Solutions

Technical Support Tech

Houston, TX · On-site

$35.80K - $44.90K/yr

Provide technical support services in a timely manner to meet customer Service Level Agreements as ... Associate or Bachelor degree, a plus. * MCP or equivalent knowledge of the MS Win10 operating ...

Academy, Ltd.

Analyst Technical Support

Katy, TX · On-site

We believe in creating opportunities for growth, fostering meaningful connections, and supporting ... Duties may change; associates may be required to perform other duties as assigned Physical ...

Delphi-US

AV Technical Support Specialist

Houston, TX · On-site

AV Technical Support Specialist Houston, TX | Contract This on-site AV Technical Support Specialist ... Delphi Associates are deployed on critical IT Projects where their consultative business acumen ...

Matrix Medical Management

IT Technical Support

Spring, TX

$19.75 - $27/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. * Proven experience in IT technical support or a similar role. * Strong knowledge of Windows ...

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Technical Support Associate information

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$49

How much do technical support associate jobs pay per hour?

As of May 28, 2026, the average hourly pay for technical support associate in Houston, TX is $21.43, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $22.93 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Houston, TX? The most popular types of Technical Support jobs in Houston, TX are:
What are popular job titles related to Technical Support Associate jobs in Houston, TX? For Technical Support Associate jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Associate jobs in Houston, TX look for? The top searched job categories for Technical Support Associate jobs in Houston, TX are:
What cities near Houston, TX are hiring for Technical Support Associate jobs? Cities near Houston, TX with the most Technical Support Associate job openings:
Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Houston, TX as of May 2026, with employment types broken down into 37% Full Time, 51% Part Time, 3% Temporary, and 9% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $44,574 per year, or $21.4 per hour.
Technology - Technical Support

Technology - Technical Support

BayOne Solutions

Houston, TX • On-site

$35.80K - $44.90K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description:
The IT Desktop Support Technician I provides high-quality, professional support to our corporate and store employees. This includes the deployment and troubleshooting of all hardware, operating systems, mobile device support and software applications supported by the IT department. The position exemplifies outstanding customer service skills when responding to customer problems received via our ServiceNow ticketing system while also responding to internal requests from customers.
Key Accountabilities:
  • Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
  • Conduct research on, and make recommendations for, hardware products in support of procurement and development efforts to ensure employee business requirements are met.
  • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
  • Researches, configures and installs computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.
  • Provide technical support services in a timely manner to meet customer Service Level Agreements as defined in ServiceNow ticketing system.
  • Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products
  • Perform computer wired and wireless network troubleshooting.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Collaborate with Technology team members to ensure efficient operation of the organization's desktop computing environment.
  • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  • To create, maintain and publish relevant support documentation to assist all employees in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
  • Provide timely project updates and status reports.
  • Maintain a high level of proficiency in using Desktop Support systems and tools.
  • Track and maintain IT asset equipment inventories ensuring proper quantities of spare equipment is available.
  • Provide training to employees on the basic use of approved hardware/software.
  • ttend and suggest training sessions for Desktop Support Team regarding common issue troubleshooting and resolution.
  • Install, configure and support OS X hardware and software.
  • Provide escalated technical guidance and assistance to less experienced technicians.
  • Interact professionally with clients exhibiting strong customer service skills.
  • Participate in rotational after hours on-call support after normal business working hours.
  • Provide technical support for critical incidents outside of normal business hours to ensure adequate support of our stores, corporate offices and remote employees.

Required Skills & Qualifications:
  • Minimum Education: High School diploma or GED; Associate or Bachelor degree, a plus.
  • MCP or equivalent knowledge of the MS Win10 operating systems, required.
  • MCP or equivalent knowledge of the MS Office suite (Outlook, Word, Excel, etc.), required.
  • Two years' experience in Active Directory administration and group policy administration, preferred.
  • Strong customer service skills and adapt to servicing a varied customer base.
  • Strong drive and work ethic to complete tasks and projects in a timely manner.
  • One year experience supporting Windows PC Hardware and Software in an enterprise Desktop Support role, required.
  • One year experience supporting and administering Mobile Device Management platforms, preferred.
  • One year experience supporting MacIntosh Platform running MacOS, required.
  • One year experience supporting Mobile Devices in an enterprise environment, required.
  • Experience supporting and administering Chrome OS Devices and Users, preferred.
  • ble to communicate effectively (written and oral) with team members and management.
  • bility to work with minimum supervision or independently.
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About BayOne Solutions

Sourced by ZipRecruiter

BayOne is a minority owned Talent Solutions Partner based in the Bay Area, and we have a passion for diversity in the Tech Industry. We help companies build teams. We specialize in the following domains: Project & Program Management, Cloud Computing & IT Infrastructure Management, Big Data Services, Software & Quality Engineering, User Experience Design. We help companies to solve their talent gap by providing qualified experts on demand, training their legacy work force on future technologies, and automating their business processes.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Pleasanton, CA, US

Year founded

2012

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