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Technical Support Associate Jobs in Houston, TX (NOW HIRING)

Lowe's

Technology Support Technician

Houston, TX

$20.67 - $34.52/hr

Key Responsibilities Provide Level One technical support for Lowe's Pro Supply associates and business partners by diagnosing, troubleshooting, resolving, and escalating commonly reported technology ...

Peraton

Customer Technical Specialist

Houston, TX · On-site

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS ...

Peraton

Customer Technical Specialist

Houston, TX

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS ...

Peraton

Customer Technical Specialist

Houston, TX · On-site

$39K - $62K/yr

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of ... Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Houston, TX

Technical Support Associate information

See Houston, TX salary details

$10

$23

$54

How much do technical support associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for technical support associate in Houston, TX is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.24 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Houston, TX?

The most popular types of Technical Support jobs in Houston, TX are:

What are popular job titles related to Technical Support Associate jobs in Houston, TX?

For Technical Support Associate jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Houston, TX look for?

The top searched job categories for Technical Support Associate jobs in Houston, TX are:

What cities near Houston, TX are hiring for Technical Support Associate jobs?

Cities near Houston, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 19% Part Time, 2% Temporary, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $49,050 per year, or $23.6 per hour.

Customer Service HVAC Technical Support

Stafford, TX • On-site

Openwork
See more jobs at Openworkexternal

$23 - $28/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Now Hiring: Customer Service HVAC Technical Support
Position: Customer Service HVAC Technical Support
Location: Stafford, TX
Schedule: Mon-Fri | 7:00am - 3:30pm
Pay: $23-$28
The Houston branch of Openwork has partnered with a manufacturing company to add a Customer Service HVAC Technical Support employee to their team. This is a temporary to permanent position. Our client values a growth-minded individual with goals, and require someone with strong HVAC & Administrative experience. 
What You'll Be Doing: 
  • Serve as the first-line technical expert supporting the companies portable air conditioning equipment.
  • Diagnose refrigeration, electrical, airflow, condensate management, and control system issues through telephone, email, video conferencing, and digital communication platforms.
  • Guide customers and field technicians through structured troubleshooting procedures to minimize equipment downtime.
  • Determine whether field repairs, component replacement, or factory return is the most appropriate resolution.
  • Maintain an exceptional first-call resolution rate whenever possible.
  • Assist customers in interpreting alarms, error codes, wiring diagrams, and service manuals.
  • Deliver a professional, courteous, and solution-oriented customer experience on every interaction.
  • Build long-term relationships with dealers, rental companies, contractors, distributors, and end users.
  • Communicate complex technical information clearly to individuals with varying levels of technical expertise.
  •  Demonstrate patience, empathy, and ownership throughout the service process.
  • Escalate customer concerns appropriately while maintaining a sense of urgency and accountability.
  • Review incoming warranty requests for completeness and accuracy.
  • Ensure warranty claims comply with established warranty policies and procedures.
  • Accurately document:
    • Failure analysis.
    • Troubleshooting performed.
    • Labor authorization.
    • Parts replaced.
    • Root cause findings.
    • Photographs and supporting documentation.
  • Coordinate replacement parts and warranty approvals.
  • Maintain complete digital records for future product quality analysis.
  • Entering and maintaining warranty claims.
  • Updating CRM and customer service databases.
  • Maintaining detailed electronic service records.
  • Managing technical documentation.
  • Creating service reports.
  • Processing repair authorizations.
  • Monitoring customer communication through email, phone, chat, and other digital
    platforms.
  • Utilizing Microsoft Office Suite, ERP systems, CRM software, warranty databases, and digital communication tools with accuracy and efficiency.

What We're Looking For: 
  • Associate degree or equivalent technical education preferred.
  • Minimum 3 years of HVAC, refrigeration, electrical, mechanical, or industrial equipment troubleshooting experience.
  • EPA Section 608 Certification preferred.
  • Strong understanding of refrigeration systems including:
    • Compressors.
    • Expansion devices.
    • Refrigerant circuit.
    •  Electrical controls.
    • Fan motors.
    • Variable Frequency Drives (VFDs).
    • Sensors.
    • Electrical schematics.
  • Ability to read wiring diagrams and refrigeration schematics.
  • Excellent verbal and written communication skills.
  • Strong organizational and documentation skills.
  • High proficiency with Microsoft Office and modern digital business software
  • Experience with ERP, CRM, warranty management, or service management software is highly desirable.

Benefits: 
  • Medical, Dental, Vision.
  • 401k.
  • PTO/Vacation.

If you are interested in and qualified for the Customer Service HVAC Technical Support position please apply now. If you have any questions regarding this position please reach out to us at 713-977-8555. Openwork is an Equal Opportunity Employer EOE. 
#OPWHOU