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Technical Support Associate Jobs in Houston, TX (NOW HIRING)

Lowe's

Technology Support Technician

Houston, TX

$20.67 - $34.52/hr

Key Responsibilities Provide Level One technical support for Lowe's Pro Supply associates and business partners by diagnosing, troubleshooting, resolving, and escalating commonly reported technology ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Houston, TX

Technical Support Associate information

See Houston, TX salary details

$10

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How much do technical support associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for technical support associate in Houston, TX is $23.58, according to ZipRecruiter salary data. Most workers in this role earn between $17.69 and $25.24 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What are the most commonly searched types of Technical Support jobs in Houston, TX?

The most popular types of Technical Support jobs in Houston, TX are:

What are popular job titles related to Technical Support Associate jobs in Houston, TX?

For Technical Support Associate jobs in Houston, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Houston, TX look for?

The top searched job categories for Technical Support Associate jobs in Houston, TX are:

What cities near Houston, TX are hiring for Technical Support Associate jobs?

Cities near Houston, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Houston, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $44,574 per year, or $21.4 per hour.

Customer Technical Support Specialist - Electrical Power Systems

Trystar

Houston, TX • On-site

Other

Posted 6 days ago

Trystar rating

8.3

Company rating: 8.3 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

115th of 490 rated machine equipment manufacturers

Job description

Job Title: Customer Technical Support Specialist - Electrical Power Systems
Job Description:
Trystar is at the forefront of advancing power solutions, charged and driven by a committed, dynamic team, tackling complex challenges, and creating innovative solutions. We're looking for motivated, driven, and talented individuals eager to be part of the future of power. Safety and integrity aren't just buzzwords, they are the north star guiding us as we aspire to wow our customers every day. We've created power solutions that are not only durable and unique but are also the result of exciting teamwork from every corner of our organization. Individually and collectively, every team member at Trystar plays for each other and strives to deliver unmatched value and 100% accuracy to our customers every single day. Our cutting-edge headquarters is in Faribault, MN, a facility that is partially solar- and wind-powered by our own microgrid! You'll find that we're also pushing boundaries across North America at our additional facilities in Houston, TX; Merrimack, NH; Burnsville, MN, Waukesha, WI, Seattle, WA, Pointe Claire, Quebec, and Victoria, British Columbia, Canada.
Trystar's team members are our most important asset, and this position plays a critical role in achieving our strategic objectives. As a Customer Technical Support Specialist - Electrical Power Systems, you will serve as the primary technical support interface between customers and Trystar. Supporting the Customer Experience and Sales teams, you will be responsible for receiving, evaluating, and responding to customer technical inquiries. For both the Customer Experience and Sales team, you will act as an escalation point to resolve customer technical inquiries for products that are currently in the field and determine when a field service technician is needed to be dispatched to resolve a customer issue. You will have the opportunity to support all product lines that Trystar offers and grow your knowledge as our product offerings expand. This is a fantastic opportunity for a talented and motivated individual who is eager to share their knowledge with others and take the next step in their career.
We are looking for people who believe in our guiding principles and values of:
  • Safety - We believe everyone should leave Trystar facilities in the same or better condition than when they arrived.
  • Integrity - We're honest, transparent, and committed to doing what's right.
  • Customer focus - We have relentless focus on our customers and their success.
  • Right with speed - We use good judgement, make thoughtful decisions quickly, and execute them with purpose and intensity.
  • Play for each other - We're a team. We show up for each other and we know that through teamwork we achieve greatness.
  • Champion change - We know adaptation and improvement are requirements to survive and to thrive.
  • Enjoy the journey - We create an environment where our team feels appreciated and has fun along the way.

In this role you will get to:
  • Receive and respond to calls, web submissions, and emails regarding technical questions on Trystar's products
  • Manage field services for commissioning, start-up, preventive maintenance, troubleshooting, and repair
  • Work directly with customers on replacement part identification, quoting and ordering
  • Work directly with customers to respond to service calls and determine best path to resolve customer issue
  • Coordinate with both direct and 3rd party technicians to schedule and coordinate execution of field service calls
  • Provide real-time support for customers, installers, and technicians in the field via phone or video calls
  • Intake, update and respond to customer inquiries via a case management system, such as SalesForce
  • Enter and manage Quotes, Sales Orders, RMA, and Service Tickets within the company ERP system, such as Epicor
  • Coordinate RMA activities
  • Gather technician test reports, checklists, and site feedback, used to close out service tickets and sales orders
  • Support the technical training of both direct and 3rd party technicians and internal customer facing team members
  • Develop FAQ's for technical inquiries
  • Maintain access to up-to-date technical data on all products and offerings
  • Collect and analyze customer request data to identify opportunities for continuous improvement
  • Occasionally support customers or technicians after hours or on weekends due to site access limitations
  • <10% travel required

Job Requirements:
Basic Qualifications
  • Associate's degree in electrical related field
  • 5+ years of experience in related electrical products, back-up power, or power distribution industries
  • Experience working directly with customers in a technical support role
  • Basic electrical power systems working knowledge
  • Basic understanding of equipment start-up processes, Preventive Maintenance, and troubleshooting
  • Ability to use digital tools to capture and respond to customer requests
  • Ability to become familiar with rectifiers, power inverter, power conditioners and UPS product series
  • Cross training to develop support capacity for additional Trystar products at current and new sites
  • Self-starter mentality with strong technical, analytical, and problem-solving skills combined with a drive for results and a relentless customer focus

Preferred Qualifications
  • Bachelor's degree in electrical engineering, or related field
  • Highly motivated, passionate customer focus, with exceptional written and verbal communications skills
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
  • High comfort level establishing and growing relationships with customers, partners and with the Trystar team members across the enterprise
  • Continuous improvement mindset

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