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Technical Support Manager Jobs in Houston, TX (NOW HIRING)

ERMC

Technical Support Manager

Houston, TX · On-site

Requirements and Description ERMC is looking for a qualified Technical Support Manager to perform all maintenance related work assignments to ensure all facilities & equipment are properly maintained ...

ERMC

Technical Support Manager

Houston, TX · On-site

Requirements and Description ERMC is looking for a qualified Technical Support Manager to perform all maintenance related work assignments to ensure all facilities & equipment are properly maintained ...

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and ...

LT Security Inc.

Technical Support

Houston, TX · On-site

$18 - $20/hr

We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking, and ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Partner with the best The Technical Support Engineer will be responsible for all aspects of ... Manage, plan, and execute projects from concept through to commissioning, including providing ...

Computech Corporation

Technical Support

Houston, TX

$35.80K - $44.90K/yr

* Site Survey's (LAN/WAN) * Data Cabling * Loading of a supplied configuration * Basic rack and stack installation of Cisco IPT equipment that doesn't include onsite staging * Capable of Tone & Tag and ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

Partner with the best The Technical Support Engineer will be responsible for all aspects of ... Manage, plan, and execute projects from concept through to commissioning, including providing ...

Sanmina-SCI

Technical Support Specialist

Houston, TX · On-site

Technical Support Specialist Job Purpose: This is a fully onsite position located in Houston, Texas. The Technical Support Specialist provides day-to-day technical support to employees, laptop ...

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How much do technical support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for technical support manager in Houston, TX is $82,045.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,100.00 and $99,300.00 per year, depending on experience, location, and employer.

What Is a Technical Support Manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What are the key skills and qualifications needed to thrive as a Technical Support Manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by Technical Support Managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What does a Technical Support Manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

More about Technical Support Manager jobs
What are the most commonly searched types of Technical Support jobs in Houston, TX? The most popular types of Technical Support jobs in Houston, TX are:
What are popular job titles related to Technical Support Manager jobs in Houston, TX? For Technical Support Manager jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Technical Support Manager jobs in Houston, TX look for? The top searched job categories for Technical Support Manager jobs in Houston, TX are:
What cities near Houston, TX are hiring for Technical Support Manager jobs? Cities near Houston, TX with the most Technical Support Manager job openings:
Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Houston, TX as of May 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 79% In-person, 7% Hybrid, and 14% Remote job distribution, with an average salary of $82,045 per year, or $39.4 per hour.
Technical Support Manager

Technical Support Manager

ERMC

Houston, TX • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Requirements and Description
ERMC is looking for a qualified Technical Support Manager to perform all maintenance related work assignments to ensure all facilities & equipment are properly maintained in a safe and reliable working order. Main focus will be to resolve all Conveyor & Passenger Boarding Bridge system issues.
**This is a traveling position**
Job Requirements:
  • Assist team members across all sites with troubleshooting either over the phone or in certain circumstances perform emergency travel to help restore equipment.
  • Train Team members to perform proper PMs and Corrective Maintenance Repairs to Passenger Boarding Bridges and Conveyor system at all locations as needed.
  • Maintains high quality appearance of the equipment and facility.
  • Updates maintenance work assignment records via the computerized maintenance management system.
  • Perform minor welding tasks with electrical welding equipment on mild steels and be knowledgeable of all safety practices relating to welding processes.
  • Resolves all conveyor system and Passenger Boarding Bridge variations and malfunctions that involve the conveyor controls or bridge controls and computer control system.
  • Troubleshoots complex electrical controls on both BHS and PBB Equipment
  • Installs electrical circuitry and control components.
  • Recommends purchases and stocking levels for critical parts and supplies
Technical Support Manager Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Able to build solid, effective working relationships with others.
  • Able to analyze and resolve complex issues and problems in a sound and timely fashion.
  • Able to constructively work under stress and pressure when faced with high workloads and deadlines.
  • Able to answer the phone and greet the public in a friendly and courteous manner 24/7.
  • Able to adjust readily to change and adapt as needed. Able to lift and move up to 50 lbs. Able to lift and move up to 75 lbs.
  • Able to effectively use relevant material handling equipment.
  • Able to execute oral and written instructions and to request clarification when needed.
  • Able to identify needs and opportunities and develop action plans to address. Able to read blueprints
  • Able to recognize and attend to important details with accuracy and efficiency.
  • Able to remain on feet for extended periods of time.
  • Able to serve as a resource to others in the resolution of complex problems and issues.
  • Able to troubleshoot system-related problems and communicate with team members for a proper resolution.
  • Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at a basic level.
  • Able to maintain confidentiality of sensitive information.
  • Able to perform basic mathematical calculations. Knowledge and/or expertise in related area of responsibility. Knowledge of occupational hazards of the trade and necessary safety precautions.
  • Must have completed classroom training or its equivalent on electrical controls.
  • Must have experience repairing and maintaining complex high volume conveyor equipment.
  • Must have training or equivalent for basic AC & DC electricity.
  • Experience repairing and maintaining basic mechanical devices required.
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About ERMC

Sourced by ZipRecruiter

Industry

Facilities support services

Company size

1,001 - 5,000 Employees

Headquarters location

Chattanooga, TN, US

Year founded

1975

Social media

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