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Technical Support Manager Jobs in Reagan, TX (NOW HIRING)

Neighborlybrands

Marketing Support Manager

Waco, TX · Hybrid

Marketing Support Manager Are you looking for a place where you can bring your passion for leading ... Strong written and verbal communication skills with the ability to communicate technical concepts ...

Neighborly

Marketing Support Manager

Waco, TX · On-site

Marketing Support Manager Are you looking for a place where you can bring your passion for leading ... Strong written and verbal communication skills with the ability to communicate technical concepts ...

Modigent

Desktop Support Engineer

Waco, TX · On-site

$65K - $70K/yr

This role combines technical troubleshooting, asset management, and user support to keep our teams productive and our technology running smoothly. Duties and Responsibilities * Manage the full ...

CBRE

Technical Manager

Burlington, TX · On-site

As a CBRE Technical Manager, you will assist with the management of the team responsible for all ... They are responsible for providing support, preventive maintenance, and repairs on equipment and ...

Venturegloballng

Technical Trainer, Assessor

Cameron, TX · On-site

$28.75 - $38.25/hr

... support the long-term development of clean and reliable North American energy supplies. Using ... Strong logistics, time management, planning and scheduling skills required. * Working knowledge of ...

Tstc

Field Support Tech

Waco, TX · On-site

$17.50 - $24/hr

The Field Support Technician is responsible for providing professional onsite end-user technical ... Excellent time management skills * Ability to multi-task many requests in an organized and timely ...

Clayton Homes

Maintenance Manager

Waco, TX · On-site

Manages the Maintenance Department of the facility ... Also provides technical support by training and troubleshooting any issues that arise. Duties ...

Clayton Homes

Maintenance Manager

Waco, TX · On-site

Manages the Maintenance Department of the facility ... Also provides technical support by training and troubleshooting any issues that arise. Duties ...

Georgia

Welding Technical Instructor

Waco, TX · On-site

$57K/yr

... Management System (KMS), Blackboard, Banner, Degree Works, and Task Stream. Special Instructions ... Supports faculty to ensure all equipment is in working order. * Suggests new/updated technology to ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Reagan, TX

Technical Support Manager information

See Reagan, TX salary details

$26.7K

$77.8K

$133.6K

How much do technical support manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for technical support manager in Reagan, TX is $77,799.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,900.00 and $94,200.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What cities near Reagan, TX are hiring for Technical Support Manager jobs?

Cities near Reagan, TX with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Reagan, TX as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $77,799 per year, or $37.4 per hour.

Marketing Support Manager

Neighborlybrands

Waco, TX • Hybrid

Full-time

PTO

Posted 6 days ago

Job description

Marketing Support Manager

Are you looking for a placewhere you can bring your passion for leading the Marketing Support team and overseeing the day-to-day delivery of marketing support services across Neighborly brands?

Welcome to Neighborly-the hub of service brands that connects customers to top-notch local experts who repair,maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring your experience and be empowered to innovate.

As a Marketing Support Manageron the Marketing team, a typical day for you will include:

  • Lead, coach, and develop a team of Marketing Support Specialists to ensure high performance, engagement, and professional growth

  • Manage team workload, priorities, and resource allocation to ensuretimelyand effective support across multiple brands.

  • Monitor support requests, service trends, and operational performance toidentifyopportunities for process improvement and increased efficiency.

  • Develop, implement, andmaintainstandard operating procedures, workflows, and support documentation to ensure consistency and scalability.

  • Identifyopportunities to automate, standardize, and improve operational processes that enhance team productivity and service quality.

Bring your skills and be inspired to achieve success.

  • Experience:

    • 5+ years of experience in marketing support, customer support, marketing operations, business operations, shared services, or a related operational environment.

    • 3+ years of experience leading, coaching, or supervising employees.

    • Experience developing operational processes, improving workflows, and driving continuous improvement initiatives.

    • Experience collaborating with cross-functional teams to resolve issues and improve service delivery.

  • Skills:

    • Strong written and verbal communication skills with the ability to communicate technical concepts to both technical and non-technical audiences.

    • Demonstrated analytical and critical thinking skills with the ability to interpret data and make informed business recommendations.

    • Ability to evaluate technology solutions, vendor proposals, and business requirements using sound judgment.

    • Ability to manage ambiguity, prioritize competing initiatives, and develop structured solutions to complex business problems

  • Education:

    • Bachelor's degree in a Marketing, Business or a related field

  • Schedule / in-office requirements:

    • Hybrid working model; Monday-Wednesday in office, Thursday/Friday from home.

    • Our office locations are at:

      • 500 E John Carpenter Fwy, Irving, Tx

      • 1010 N University Parks Drive, Waco, Tx

Bring your goals and be enabled to reach them.

  • Competitive Pay: Commensurate with experience

  • Schedule: Full-time M-F - 8 AM to 5 PM

  • Benefits: Check out our benefits offeringsNeighborly | Benefits Guide

  • Financial Benefits: Equity and annual bonus opportunities

  • Perks: Paid time off, Paid holidays, Recess breaks, wellness programs

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

Neighborly - USA Shared Services

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