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Technical Support Associate Jobs in Spring, TX (NOW HIRING)

ABB

VFD Technical Support Specialist

Houston, TX · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... Bachelor's degree and 2 years of relevant Electrical, Technical experience OR associate's degree ...

Matrix Medical Management

IT Technical Support

Spring, TX · On-site

$19.25 - $26.25/hr

Matrix Medical Management is seeking a dedicated and knowledgeable IT Technical Support ... Preferred : • Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

Matrix Medical Management

IT Technical Support

Spring, TX · On-site

$19.75 - $27/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred. * Proven experience in IT technical support or a similar role. * Strong knowledge of Windows ...

TWFG Insurance

Be Seen First

Operations Support Associate

The Woodlands, TX · On-site

$24 - $25/hr

Position Summary An Operations Support Associate is responsible for assisting TWFG agents by ... Technical Competencies · Technical Proficiency: Use systems, spreadsheets, and tools efficiently ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Spring, TX

Technical Support Associate information

See Spring, TX salary details

$9

$21

$50

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Spring, TX is $21.97, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $23.51 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Spring, TX?

The most popular types of Technical Support jobs in Spring, TX are:

What job categories do people searching Technical Support Associate jobs in Spring, TX look for?

The top searched job categories for Technical Support Associate jobs in Spring, TX are:

What cities near Spring, TX are hiring for Technical Support Associate jobs?

Cities near Spring, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $45,707 per year, or $22 per hour.

Associate Technical Support Specialist

Insperity

Kingwood, TX • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 25 days ago

Insperity rating

7.4

Company rating: 7.4 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

223rd of 500 rated business services

Job description

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.
Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.
We've earned recognition time and again as a top place to work-named among the best by respected organizations like Glassdoor and U.S. News & World Report. We're also proud to be recognized for one of the country's Top 50 Midsize Early Talent Programs through RippleMatch's Campus Forward Awards. There's never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.
Why Insperity?
Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community.
Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.
Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.
This position is responsible for ongoing support of all Insperity Business Performance Solutions (BPS) products to existing clients.
Responsibilities:
  • Performs remote software support for clients on BPS solutions which could include, but is not limited to:
  • Answering phones politely, efficiently, and directing calls to appropriate department, or the voice mail system when necessary. Continuously monitoring the general voice mailbox.
  • Maintaining client information in Client Record Management system.
  • Providing backup phone support for other Technical Support teams.
  • Monitoring appropriate email inboxes and providing excellent email technical support.
  • Modifying setup to support changes in the client's business rules.
  • Using software diagnostics tools to troubleshoot client software issues.
  • Retraining clients on software.
  • Providing technical support via telephone or online on any BPS product purchased by client, including custom programming as purchased and documented.
  • Documents all client interaction on a per incident basis.
  • Logs software issues and provides temporary known workarounds as needed.
  • Works with customers to optimize their experience with BPS solutions.
  • Handles business sensitive information with appropriate confidentiality.
  • Tracks process to ensure that unresolved tickets are escalated to appropriate individual based on established guidelines and procedures.
  • Monitors appropriate email inboxes and provides excellent email technical support.
  • Works to improve customer satisfaction and increase customer reference-ability.

Qualifications:
  • Bachelor's Degree or equivalent experience is required.
  • Technical support experience is preferred.
  • Experience in the operation of a multi-line telephone console is preferred.
  • Excellent communication skills, both verbal and written.
  • Solid interpersonal skills to interface with co-workers and customers.
  • Ability to manage multiple tasks to completion with minimal supervision.
  • Basic understanding of various Internet browser technologies
  • Knowledge of web-based software solutions
  • Knowledge of Microsoft Windows and Apple operating platforms.
  • Strong analytical thinking skills and process-driven work habits.
  • Basic knowledge of CRM systems and usage.
  • Ability to effectively communicate with technical and non-technical staff in both written and verbal format.
  • Ability to work alone and collaborative, with technical personnel as needed.
  • Ability to multi-task and prioritize projects in a fast-paced, deadline-driven environment.

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

What Insperity employees say

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About Insperity

Sourced by ZipRecruiter

Take care of your people Insperity has a long history of improving the success equation of small and midsize businesses across the country – because when businesses succeed, communities prosper. And in today’s changing business environment, it’s our privilege to take care of an organization’s most valuable asset: its people.

Industry

Software development

Company size

1,001 - 5,000 Employees

Headquarters location

Houston, TX, US

Social media

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