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Technical Support Coordinator Jobs in Spring, TX

Tier 1 Personnel

Technical Support Specialist

Houston, TX · On-site

$55K - $60K/yr

Previous experience in technical customer service, service coordination, electronics, electrical ... Technical customer support We are looking for someone with strong technical aptitude, excellent ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

... coordination, and technical oversight * Acting as a technical liaison with suppliers, customers ... Supporting commercial teams with technical evaluations, AVR fit assessments, and solution ...

Baker Hughes

Technical Support Engineer

Houston, TX · On-site

... coordination, and technical oversight * Acting as a technical liaison with suppliers, customers ... Supporting commercial teams with technical evaluations, AVR fit assessments, and solution ...

GGT Worldwise

Trip Support Coordinator

Houston, TX · On-site

As a Trip Service Coordinator, you are responsible for managing chauffeur driven services while ... Associates Degree, or equivalent from 2-year college or technical school in a service and/or ...

Triton

Technical Services Coordinator

Houston, TX · On-site

Title: Technical Services Coordinator Reports To: Director, Customer Service & Operations with ... As part of the Triton Team you will play an integral part in our mission "to support the supply ...

Roomi Group Corp

Training Coordinator

Houston, TX · On-site

$27K - $30K/yr

We are seeking a motivated, organized, and proactive Training Coordinator to support our ... Experience in an engineering, construction, manufacturing, or technical office is a plus Benefits

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Technical Support Coordinator information

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$32

How much do technical support coordinator jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support coordinator in Spring, TX is $21.27, according to ZipRecruiter salary data. Most workers in this role earn between $15.82 and $26.54 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support coordinator?

To thrive as a Technical Support Coordinator, you need strong troubleshooting abilities, a solid understanding of IT systems, and typically a degree in information technology or a related field. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or ITIL are often required. Excellent communication, patience, and multitasking skills help in effectively assisting users and coordinating support teams. These competencies are crucial to ensure timely problem resolution, high user satisfaction, and efficient support operations.

What are some common challenges faced by technical support coordinators, and how can they be managed effectively?

Technical Support Coordinators often face the challenge of juggling multiple priorities, such as managing support tickets, coordinating with technical teams, and ensuring timely responses to customer inquiries. Balancing urgent requests with ongoing projects requires strong organizational skills and effective communication. Proactive time management, utilizing help desk software, and maintaining clear documentation can help manage these challenges. Additionally, building strong relationships with both customers and internal teams fosters smoother collaboration and faster issue resolution.

What is the difference between Technical Support Coordinator vs Technical Support Specialist?

AspectTechnical Support CoordinatorTechnical Support Specialist
CredentialsTypically requires an associate's or bachelor's degree in IT or related fieldSimilar educational requirements, often with certifications like CompTIA A+ or Network+
Work EnvironmentOffice and remote support, coordinating support activitiesCustomer-facing support, troubleshooting technical issues
Employer & Industry UsageUsed in IT departments across various industriesCommon in tech companies, service providers, and IT support firms
Search & Comparison IntentOften compared for coordination and administrative roles in supportCompared for direct technical troubleshooting roles

The main difference is that a Technical Support Coordinator focuses on organizing and managing support processes, while a Technical Support Specialist primarily handles direct technical troubleshooting. Both roles require similar credentials and work environments, but their core responsibilities differ in scope and focus.

What does a technical support coordinator do?

A technical support coordinator manages and oversees technical support teams, ensuring customer issues are resolved efficiently. They coordinate troubleshooting, communicate with clients, and may use tools like ticketing systems or remote support software to facilitate service delivery.

What are the most commonly searched types of Technical Support jobs in Spring, TX?

The most popular types of Technical Support jobs in Spring, TX are:

What cities near Spring, TX are hiring for Technical Support Coordinator jobs?

Cities near Spring, TX with the most Technical Support Coordinator job openings:

Technical Support Coordinator jobs near you

Technical Support Specialist

Tier 1 Personnel

Houston, TX • On-site

$55K - $60K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

Technical Customer Support & Service Technician


Location: Houston, TX 77090
Job Type: Full-Time


About the Role


We are seeking a dependable, detail-oriented Technical Customer Support & Service Technician to join our Houston team. This position is an important link between our customers, outside service partners, warehouse, and internal teams.


The ideal candidate enjoys helping customers, is comfortable troubleshooting technical issues over the phone, and can stay organized while managing service requests, warranty orders, shipping, and follow-up communication.


This is an excellent opportunity for someone with experience in electronic signs, electrical service, low-voltage systems, access control, field service, technical customer support, or service coordination who is looking for a stable, customer-focused role.


Responsibilities

  • Provide daily phone and technical support for PWM products.
  • Troubleshoot product and service issues with customers and service partners.
  • Provide phone support for PWM Hybrid, Control Gate, and Track sign systems.
  • Prepare warranty and service quotes and convert approved quotes into orders.
  • Coordinate shipment of warranty parts, replacement products, and service materials.
  • Schedule warranty and repair work with sign companies and outside service providers.
  • Communicate service status and follow-up information to customers.
  • Maintain accurate documentation of service requests, orders, and customer communication.
  • Participate in an after-hours and holiday phone support rotation.
  • Assist with FedEx shipping label creation when needed.
  • Perform quality-control checks on outgoing warehouse shipments.
  • Work closely with the Service Manager, warehouse, sales, and other internal departments.
  • Assist with special projects and additional service-related duties as assigned.


What We're Looking For

  • Previous experience in technical customer service, service coordination, electronics, electrical signage, low-voltage systems, field service, or a related environment is preferred.
  • Strong customer-service and communication skills.
  • Comfortable troubleshooting technical problems over the phone.
  • Ability to communicate effectively with customers, technicians, sign companies, and internal departments.
  • Strong organizational skills and attention to detail.
  • Ability to manage multiple service requests and priorities at the same time.
  • Basic computer skills and ability to learn company software and product systems.
  • Familiarity with shipping, FedEx, warranty processing, or logistics is a plus.
  • Ability to work independently while also contributing as part of a team.
  • Dependable and willing to participate in after-hours and holiday support rotations.


Experience That Transfers Well


We encourage candidates to apply if they have experience in areas such as:

  • Electronic or electrical signs
  • LED signage or commercial lighting
  • Sign installation or sign service
  • Access control or automatic gates
  • Low-voltage electronics
  • Security systems
  • Parking or traffic-control equipment
  • Petroleum or convenience-store equipment
  • Field service
  • Electronics troubleshooting
  • Warranty or service coordination
  • Technical customer support


We are looking for someone with strong technical aptitude, excellent customer-service skills, and the ability to learn.


Ideal Candidate


You may be a great fit if you are a field or service technician who enjoys troubleshooting but would like to spend less time on the road, or if you are an experienced service coordinator who is comfortable working with technical products and technicians.

The successful candidate will be someone who takes ownership of customer issues, follows through until problems are resolved, and understands the importance of accurate and timely communication.


If you are technically minded, customer-focused, organized, and enjoy solving problems, we encourage you to apply.

Company Description

Tier One Personnel is an independently-owned, full-service staffing firm with it's executive office located in Houston, TX.

Tier 1 Personnel logo

About Tier 1 Personnel

Sourced by ZipRecruiter

Tier One Personnel was created by industry experts to provide an alternative to national staffing firms. We focus on your CULTURE, and pair our employees with your work environment. Our applicants can rest assured that we’ll only put them in the best possible fit to provide every opportunity for a successful employment opportunity. Tier One focuses on providing VALUE to our clients and employees, so that when you give us an opportunity to work for you, you’re getting our full-focus. At Tier One Personnel, we get involved. We know that our business can only succeed if the markets we serve are economically healthy and viable. That is why we are dedicated to improving the communities in which we live and work. We do this through contributions, partnerships and volunteer work. Our commitment to the community is based on our clear vision of being a socially responsible company making a tangible difference in the communities we serve. Whether it be working with the Texas Back to Work program, or assisting with the MD Anderson Toy Drive, Tier 1 Personnel helps to make a difference.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Houston, TX, US

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