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Technical Support Associate Jobs in Lubbock, TX (NOW HIRING)

HiFyve

Agronomy Sales Specialist

Lubbock, TX

$70K - $80K/yr

... agronomic support to dairy farming operations. This position works directly with dairy producers ... Coordinate with Area Sales Managers and Sales Associates on technical agronomy sales visits to ...

New

PetSmart

Pet Groomer & Salon Trainer

Lubbock, TX

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Lubbock, TX · On-site

$14.21 - $22.81/hr

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

PetSmart

Pet Groomer & Salon Trainer

Lubbock, TX · On-site

Facilitates the associate experience and supports associate development. This includes but is not ... Proficiency with use of tools, equipment and products to perform technical work safely.

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Lubbock, TX

Technical Support Associate information

See Lubbock, TX salary details

$9

$21

$49

How much do technical support associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for technical support associate in Lubbock, TX is $21.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $22.69 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Lubbock, TX?

The most popular types of Technical Support jobs in Lubbock, TX are:

What are popular job titles related to Technical Support Associate jobs in Lubbock, TX?

For Technical Support Associate jobs in Lubbock, TX, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Lubbock, TX look for?

The top searched job categories for Technical Support Associate jobs in Lubbock, TX are:

What cities near Lubbock, TX are hiring for Technical Support Associate jobs?

Cities near Lubbock, TX with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Treasury Solutions Client Support Analyst

City Bank

Lubbock, TX

Full-time

Posted 16 days ago

Job description

Responsible for the daily resolution of Treasury Solutions client issues with the various suite of Treasury Solutions products and services. Support TS Officers in customer expansion and retention Contribute to the effective and efficient operations of the bank while providing best in class customer service and upholding City Bank's core values. Work in tandem with the Treasury Solutions Associate to facilitate the successful onboarding of new TS relationships and implementation of TS products and services. Essential Duties
  • Assist customers with a variety of banking needs, including all types of new accounts, ordering supplies and obtaining the required business entity documentation
  • Provide end to end delivery support to include documentation preparation and review, client support for various product issue and occasional client training as back up to the Treasury Solutions Associate
  • Prepare appropriate TS documentation in accordance with bank policy and procedures
  • Utilize TS product and services expertise to provide technical support whether on site or by phone to customers and their administrators as well as bank officers
  • Provide exceptional customer service and support to expand and retain customer relationships by responding professionally and efficiently to external customer and Officer requests for assistance
  • Maintain monthly TS totals reports
  • Handle escalated calls, as needed, from other City Bank team members on products or issues involving TS customers, acting as a liaison with back office departments
  • Acquire and maintain a comprehensive knowledge and understanding of business account relationships comprising the TS portfolio of business
  • Adhere to bank regulatory, audit and compliance policies/procedures and bank operational policies/requirements within the department
  • Provide assistance for TS department communication support, including responding to incoming telephone calls, e-mails and voicemails
  • Other duties as assigned

Equal Opportunity Employer/Veterans/Disabled

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About City Bank

Sourced by ZipRecruiter

We come to work each day with a purpose that guides all our interactions. And, we truly value our three Fs - Faith, Family, Fun. Purpose: To use the power of relationships to help people succeed and live better Mission: We will build lasting relationships by delivering financial solutions with unrivaled customer service…one customer at a time. Vision: Our greatest achievement is when we help our stakeholders succeed – resulting in growth, profitability, and longevity for all.

Industry

Finance and insurance

Company size

501 - 1,000 Employees

Headquarters location

Lubbock, TX, US

Year founded

1941

Social media

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