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Technical Support Manager Jobs in Lubbock, TX (NOW HIRING)

City of Lubbock

End User Support Technician

Lubbock, TX

$40K - $66K/yr

Summary Provides technical support for laptops, PCs, mobile devices, printers and peripherals to ... Qualifications Completion of a bachelor degree in management information systems, computer science ...

Test New Server

UMC Service Desk Manager

Lubbock, TX

Experience managing a call center or team of technical support analysts is preferred. * Experience with ITIL and LEAN is desired. Environmental / Working Conditions * Work is contained within a call ...

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All JobsTechnical Support JobsTechnical Support Manager JobsTechnical Support Manager Jobs in Lubbock, TX

Technical Support Manager information

See Lubbock, TX salary details

$25.3K

$73.8K

$126.7K

How much do technical support manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for technical support manager in Lubbock, TX is $73,777.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,800.00 and $89,300.00 per year, depending on experience, location, and employer.

What is a technical support manager?

A technical support manager is in charge of the technical service operations for a company or organization. They oversee IT, engineering, or maintenance staff members to ensure the proper handling of network problems. Job duties include monitoring inventory, designing and implementing better processes or policies for operation, recommending product or service changes, and ensures all projects meet customer needs and budget requirements. Strong computer and communication skills are vital for this career. Qualifications begin with at least a bachelor’s degree in computer science or a related field and at least five years of relevant experience, including at least a couple years supervising. Employers typically prefer candidates to have a master’s degree in business administration.

What does a technical support manager do?

A Technical Support Manager oversees a team of technical support specialists who assist customers or clients with software, hardware, or technical issues. Their responsibilities include managing daily operations, training staff, developing support strategies, and ensuring high-quality customer service. They also analyze support metrics, handle escalated issues, and collaborate with other departments to improve products and services. Ultimately, their goal is to ensure efficient and effective resolution of technical problems while maintaining customer satisfaction.

What are the key skills and qualifications needed to thrive as a technical support manager, and why are they important?

To thrive as a Technical Support Manager, you need strong leadership, in-depth technical knowledge of products or services, and experience in troubleshooting and customer service, often supported by a degree in IT or a related field. Familiarity with ticketing systems (like Zendesk or Jira), ITIL certification, and knowledge of CRM or remote support tools are typically required. Excellent communication, conflict resolution, and team management skills help you motivate teams and manage challenging customer interactions. These skills ensure efficient support operations, high customer satisfaction, and effective resolution of technical issues.

What are some common challenges faced by technical support managers, and how can they address them?

Technical Support Managers often face challenges such as balancing team workload, handling escalated customer issues, and ensuring consistent service quality. Managing high-pressure situations and maintaining team morale during peak periods are also common. To address these, managers can implement clear escalation protocols, provide ongoing training, and foster open communication within the team. Regularly reviewing customer feedback and metrics helps identify areas for improvement, while supporting professional development keeps the team engaged and effective.

What is the difference between Technical Support Manager vs Technical Support Specialist?

AspectTechnical Support ManagerTechnical Support Specialist
Required CredentialsBachelor's degree in IT, Computer Science, or related field; often leadership experienceAssociate's or Bachelor's degree; technical certifications (e.g., CompTIA, Microsoft)
Work EnvironmentSupervisory role overseeing support teams, managing escalationsHands-on technical support, troubleshooting customer issues
Employer & Industry UsageIT departments, tech companies, customer service centersHelp desks, technical support centers, IT service providers

The Technical Support Manager focuses on leading support teams, managing escalations, and strategic planning, while the Technical Support Specialist handles direct technical troubleshooting and customer assistance. Both roles require technical knowledge, but the manager's role emphasizes leadership and coordination.

How much does a technical support manager make in the US?

The average salary for a technical support manager in the US is around $70,000 to $100,000 per year, depending on experience, industry, and location. Managers with certifications or specialized technical skills may earn higher salaries, and the role often involves overseeing support teams and utilizing help desk software.
More about Technical Support Manager jobs

What are the most commonly searched types of Technical Support jobs in Lubbock, TX?

The most popular types of Technical Support jobs in Lubbock, TX are:

What job categories do people searching Technical Support Manager jobs in Lubbock, TX look for?

The top searched job categories for Technical Support Manager jobs in Lubbock, TX are:

What cities near Lubbock, TX are hiring for Technical Support Manager jobs?

Cities near Lubbock, TX with the most Technical Support Manager job openings:

Technical Support Manager jobs near you
Infographic showing various Technical Support Manager job openings in Lubbock, TX as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,777 per year, or $35.5 per hour.

Bilingual Tier 1 Tech Support Technician (English & Spanish)

John Staurulakis, LLC

Lubbock, TX

$32K - $40K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

JSI invites you to join our team as a bilingual Tier 1 Tech Support Technician on our Contact Center team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization. 
 
Position Overview: 
As a bilingual Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers' peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day. 
  • Provide essential Tier 1 support to customers in a professional and customary manner.  
  • Answer inbound tech support calls and make outbound calls to customers as needed. 
  • Thoroughly troubleshoot, investigate, and resolve customers' peripheral related problems. 
  • Keep detailed notes of all work performed on customers' peripherals. 
  • Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner. 
  • Maintain 90% QA (quality assurance) ratings. 
  • Work on other ongoing and short-term projects as outlined by management.
 Required Qualifications: 
  • High school diploma or equivalent. 
  • Fluency in English and Spanish required. 
  • Excellent communication, both verbal and written.
  • Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  • Willingness to solve complicated problems and see projects through to completion.
Preferred Qualifications:
  • 1+ years of experience in a technical support role.
  • 1+ years of experience in a contact center environment handling high volume of calls.
Physical Requirements/Working Conditions: 
  • Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
  • Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills. 
  • Competitive salary + performance-based bonuses.
  • Comprehensive benefits package (medical, dental, vision, 401(k)).
  • Generous PTO and travel support.
  • Ongoing professional development and educational opportunities.

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