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Technical Support Jobs in Lubbock, TX (NOW HIRING)

Texas Tech University

IT Support Technician III

Lubbock, TX · On-site

$18.50 - $25.25/hr

The IT Support Technician III's scope includes providing technical support and assistance to departments, faculty, staff, and students with the use of basic hardware and some software support and ...

Artech Information System LLC

desktop support

Lubbock, TX · On-site

$17.50 - $22/hr

Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability ... Deskside Support Representative Distributed Client Services Location: LUBBOCK.TX Duration: 12 ...

City of Lubbock

End User Support Technician

Lubbock, TX · On-site

$40K - $66K/yr

Summary Provides technical support for laptops, PCs, mobile devices, printers and peripherals to restore service and deliver solutions to meet user requirements for all employees of the City of ...

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Technical Support information

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How much do technical support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for technical support in Lubbock, TX is $22.37, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $24.38 per hour, depending on experience, location, and employer.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What jobs are considered technical support?

Technical support jobs involve assisting users with hardware, software, or network issues, often in call centers, help desks, or onsite environments. Common roles include help desk technician, IT support specialist, desktop support technician, and network support technician, which typically require troubleshooting skills and knowledge of relevant tools and systems.
More about Technical Support jobs

What are the most commonly searched types of Technical Support jobs in Lubbock, TX?

The most popular types of Technical Support jobs in Lubbock, TX are:

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For Technical Support jobs in Lubbock, TX, the most frequently searched job titles are:

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The top searched job categories for Technical Support jobs in Lubbock, TX are:

What cities near Lubbock, TX are hiring for Technical Support jobs?

Cities near Lubbock, TX with the most Technical Support job openings:

Technical Support jobs near you
Infographic showing various Technical Support job openings in Lubbock, TX as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $46,526 per year, or $22.4 per hour.

Bilingual Tier 1 Tech Support Technician (English & Spanish)

John Staurulakis, LLC

Lubbock, TX

$32K - $40K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

JSI invites you to join our team as a bilingual Tier 1 Tech Support Technician on our Contact Center team, where you'll play a critical role in advancing broadband and telecommunications initiatives that expand connectivity and drive digital inclusion-while advancing your career within a mission-driven, growth-focused organization. 
 
Position Overview: 
As a bilingual Tier 1 Tech Support Technician, you will be responsible for answering inbound tech support calls to troubleshoot, investigate, and resolve customers' peripheral related problems. In this role, you will collaborate with our Contact Center team to provide essential technical support to our partners' customers in a professional, friendly and efficient manner. Your weekly work schedule will consist of four, 10-hour days, typically including one weekend day. 
  • Provide essential Tier 1 support to customers in a professional and customary manner.  
  • Answer inbound tech support calls and make outbound calls to customers as needed. 
  • Thoroughly troubleshoot, investigate, and resolve customers' peripheral related problems. 
  • Keep detailed notes of all work performed on customers' peripherals. 
  • Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner. 
  • Maintain 90% QA (quality assurance) ratings. 
  • Work on other ongoing and short-term projects as outlined by management.
 Required Qualifications: 
  • High school diploma or equivalent. 
  • Fluency in English and Spanish required. 
  • Excellent communication, both verbal and written.
  • Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
  • Ability to manage time and effectively prioritize numerous projects at one time.
  • Willingness to solve complicated problems and see projects through to completion.
Preferred Qualifications:
  • 1+ years of experience in a technical support role.
  • 1+ years of experience in a contact center environment handling high volume of calls.
Physical Requirements/Working Conditions: 
  • Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screen.
  • Regularly requires manual dexterity, visual activity, verbal communication, and auditory skills. 
  • Competitive salary + performance-based bonuses.
  • Comprehensive benefits package (medical, dental, vision, 401(k)).
  • Generous PTO and travel support.
  • Ongoing professional development and educational opportunities.

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