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Technical Support Jobs in Grapevine, TX (NOW HIRING)

Collabera

Technical Support

Carrollton, TX

$18/hr

As a Technical Support Representative, you will be resolving technical problems reported by tax practitioners from the major accounting firms and Fortune 500 companies. With using active listening ...

QSIC

Technical Support

Dallas, TX · On-site

Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the engine room of QSIC's US support operation. You are the tier that catches what L1 cannot resolve and ...

AllSTEM Connections

Technical Support

Dallas, TX · On-site

$160K/yr

Qualifications At least 6+ years of experience in Application Support, Production Operations, or Technical Service Management, including 3+ years in a leadership or management capacity. Bachelor ...

Avani Technology Solutions, Inc.

Technical Support

Dallas, TX · On-site

$35K - $44K/yr

Technical Support Location: 1401 Pacific Avenue Dallas, Texas. Duration: 6+ months contract * Worker Skills And Qualifications Minimum Requirements: Years Skills/Experience 3 Install new laptop and ...

QSIC

Technical Support

Dallas, TX

Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the engine room of QSIC's US support operation. You are the tier that catches what L1 cannot resolve and ...

Infojini Inc

Technical Support

Dallas, TX

$37K - $46K/yr

We are Looking for Technical Support position based in Austin, TX for 10+ Months contract position. Please send your resume along with hourly rate expectation to anthony(Dot)v@infojiniconsulting(dot ...

QSIC

Technical Support

Dallas, TX · On-site

Working hours are from 1:30pm - 10pm Central Time The L2 Technical Support Engineer sits in the engine room of QSIC's US support operation. You are the tier that catches what L1 cannot resolve and ...

Collabera

Technical Support

Carrollton, TX · On-site

Qualifications: 1-2 years experience in a call center environment. 2+ years in supporting a technical/product software environment. Strong telephone skills. Demonstrable Product (software and web ...

SC Autosports

Technical Support Coordinator

Dallas, TX · On-site

Technical Support Coordinator Compensation:$24-28 per hour Job Type:Full-time (onsite) Working Hours:MondayFriday, 8:30 AM to 5:30 PM (12:30 PM to 1:30 PM unpaid lunch break) Location: Dallas Office ...

SC Autosports

Technical Support Coordinator

Dallas, TX · On-site

$24 - $28/hr

Technical Support Coordinator Compensation: $24-28 per hour Job Type: Full-time (onsite) Working Hours: Monday-Friday, 8:30 AM to 5:30 PM (12:30 PM to 1:30 PM unpaid lunch break) Location: Dallas ...

Ag

Manager, Technical Support

Grand Prairie, TX · On-site

Technical Support & Customer Interface: 45% * Customer Support & Troubleshooting: Communicate with customers via phone, email, or technical databases to resolve requests for help with assigned ...

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All JobsTechnical Support JobsTechnical Support Jobs in Grapevine, TX

Technical Support information

See Grapevine, TX salary details

$13

$24

$41

How much do technical support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for technical support in Grapevine, TX is $24.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $26.20 per hour, depending on experience, location, and employer.

What is the difference between Technical Support vs Customer Service Representative?

AspectTechnical SupportCustomer Service Representative
Required CredentialsTechnical certifications, IT knowledgeCommunication skills, customer service training
Work EnvironmentIT departments, call centers, remote supportCall centers, retail, online support
Employer & Industry UsageTech companies, software firms, hardware providersRetail, telecom, service industries
Common Search & Comparison IntentTechnical skills, troubleshooting, IT supportCustomer interaction, service quality

While both roles involve assisting customers, Technical Support focuses on troubleshooting technical issues and providing IT-related solutions, often requiring technical certifications. Customer Service Representatives handle general inquiries, product information, and customer satisfaction, emphasizing communication skills. Understanding these differences helps job seekers find the right role aligned with their skills and career goals.

What are the key skills and qualifications needed to thrive as a technical support?

To thrive as a Technical Support specialist, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by relevant certifications like CompTIA A+ or Microsoft Certified: Fundamentals. Familiarity with ticketing systems (such as Zendesk or ServiceNow), remote desktop tools, and various operating systems is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are essential for providing timely solutions, ensuring user satisfaction, and maintaining efficient IT operations.

What are some common challenges faced in a technical support role and how can I prepare for them?

Technical Support professionals often encounter challenges such as troubleshooting complex issues, managing high volumes of support requests, and communicating technical information to users with varying levels of expertise. To prepare, it's important to develop strong problem-solving skills, patience, and effective communication abilities. Familiarizing yourself with the company’s products and typical customer issues can also help you respond more efficiently and confidently. Continuous learning and teamwork are key, as support specialists frequently collaborate with engineering and product teams to resolve advanced problems.

What is a technical support?

Technical Support professionals are specialists who assist users in resolving technical issues related to products or services, such as computers, software, or electronics. They diagnose problems, provide step-by-step solutions, and may escalate complex issues to higher-level technicians. Technical Support can be provided via phone, email, chat, or in person. Their goal is to ensure that customers can use their technology effectively and with minimal disruption.
More about Technical Support jobs
What cities near Grapevine, TX are hiring for Technical Support jobs? Cities near Grapevine, TX with the most Technical Support job openings:
Technical Support jobs near you
Infographic showing various Technical Support job openings in Grapevine, TX as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $50,055 per year, or $24.1 per hour.

Technical Support

Collabera

Carrollton, TX

$18/hr

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

Company Description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.


Job Description

Position Details: 

Industry: Mass Media

Work Location: Carrollton, TX  

Job Title: Help Desk Support          

Duration: 5+ months

Pay-rate: $18/hour on W2


Responsibilities: 

As a Technical Support Representative, you will be resolving technical problems reported by tax practitioners from the major accounting firms and Fortune 500 companies.

With using active listening skills, you will: 

Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms. 

Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis.

Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience. 

Meet call metrics and standards as defined by the department, and enter all requests into SFDC database. 


Qualifications: 

High School diploma or equivalent required; Bachelor's degree preferred. 

1-2 years experience in a call center environment. 

2+ years experience in a technical environment. 

Professional demeanor; ability to interact positively with customers. 

Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others. 

Solid working knowledge of the Windows Operating System, including but not limited to Windows 7. 

Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting. 

Working knowledge of SQL 2008 R2 preferred. 

Must be knowledgeable in supporting Internet Browsers (IE, Chrome, Firefox, etc...). 

Understanding of standard client/server, networking and internet fundamentals. 

Understanding of MS Office and support of add-in services. 

Requires strong organizational and time management skills. 

Knowledge of Windows Server 2003/2008 or Terminal Services a plus. 

MCSE or other technical certifications a plus.


Additional Information

To schedule an interview, please contact;

Monil Narayan

973-929-3861

Apply