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Milestone Technologies
Milestone Technologies

60 Milestone Technologies Technical Support Associate Jobs Hiring Near You

Milestone Technologies, Inc.

Warehouse Associate

Kent, WA · On-site

$20.82 - $21/hr

Company Overview Milestone Technologies is a global IT managed services firm that partners with ... Milestone culture is built to provide a collaborative, inclusive environment that supports ...

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Milestone Technologies Jobs Information

What is it like to work at Milestone Technologies?

Milestone Technologies is a company that values collaboration and innovation, fostering a dynamic work environment where employees can grow professionally and contribute to the organization's success.

The company has a flat organizational structure, allowing for open communication and teamwork among employees, and its mission is to deliver cutting-edge technology solutions to clients across various industries. Milestone Technologies also prioritizes employee development, offering training and certification programs to enhance technical skills.

Working at Milestone Technologies may appeal to individuals who are passionate about technology and eager to work on diverse projects, as the company provides opportunities for professional growth and development in a fast-paced and collaborative environment.

What makes Milestone Technologies an attractive place to work?

Milestone Technologies is a leading IT solutions provider that has established itself as a trusted partner for businesses seeking to optimize their technology infrastructure. The company fosters a dynamic work environment that encourages collaboration, innovation, and continuous learning, with a focus on delivering exceptional results for clients. By joining Milestone Technologies, professionals can expect opportunities to contribute to high-profile projects, develop their skills, and advance their careers in a stable and growth-oriented organization.

What other companies are hiring for Technical Support Associate jobs?

What are the most popular jobs at Milestone Technologies?

What are the most popular categories at Milestone Technologies?

Infographic showing various Technical Support Associate job openings at Milestone Technologies in the United States as of August 2026, with employment types broken down into 78% Full Time, 9% Temporary, and 13% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution.

L1 Support Engineer

Milestone Technologies, Inc.

Manhattan, NY • On-site

Full-time

Re-posted 15 days ago

Job description

Job Summary:
Milestone Technologies, Inc. is seeking a proactive and customer-focused L1 Support Engineer to provide first-level technical assistance to end users. This role is responsible for troubleshooting basic IT issues, managing service requests, and ensuring timely resolution or escalation of incidents to higher-level support teams.
Responsibilities:
• Serve as the first point of contact for all IT support requests via phone, email, chat, or ticketing systems
• Diagnose and resolve basic hardware, software, and network issues
• Log, track, and manage incidents and service requests in the ITSM tool (e.g., ServiceNow)
• Perform initial troubleshooting for:
• Password resets and access issues
• Email and collaboration tools (Outlook, Teams, etc.)
• Desktop, laptop, and peripheral issues
• Basic network/connectivity problems
• Escalate complex issues to L2/L3 support teams with proper documentation
• Maintain accurate records of all interactions and resolutions
• Follow standard operating procedures (SOPs) and service level agreements (SLAs)
• Assist with user onboarding/offboarding tasks, including account setup and system access
• Provide guidance and support to users on IT policies and tools
• Contribute to knowledge base documentation and process improvements
Qualifications:
Required:
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• 0–2 years of experience in IT support, help desk, or technical support role
• Basic understanding of Windows/Mac operating systems
• Basic understanding of Active Directory (user management, password resets)
• Basic understanding of Networking fundamentals (DNS, DHCP, VPN)
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Zendesk)
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple tasks
Company:
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe. Founded in 1997, the company is headquartered in Fremont, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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