POS Agent_Vietnamese
$100K/yr
Collaborate with internal teams to ensure smooth implementation and support for new customers ... Ability to understand and communicate technical information to non-technical clients. * Self ...
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1 Chowbus Technical Support Associate Jobs Hiring Near You
POS Agent_Vietnamese
$100K/yr
Collaborate with internal teams to ensure smooth implementation and support for new customers ... Ability to understand and communicate technical information to non-technical clients. * Self ...
Chowbus Jobs Information
What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?
To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.
What are some common challenges Technical Support Associates face, and how can they effectively manage them?
Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.
What does a Technical Support Associate do?
A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.
What is the difference between Technical Support Associate vs Customer Support Specialist?
| Aspect | Technical Support Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; technical certifications often preferred | High school diploma or equivalent; customer service certifications optional |
| Work Environment | Call centers, IT departments, technical help desks | Call centers, retail, online support platforms |
| Industry Usage | IT, software, hardware companies | Retail, telecom, service industries |
| Common Search/Comparison | Technical Support Associate vs Customer Support Specialist |
The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.
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Job description
The POS Agent-Vietnamese is responsible for promoting and selling the company's point of sale (POS) systems and related solutions to potential customers. They will actively seek out and engage with retail businesses, restaurants, and other establishments to understand their needs and demonstrate how the company's POS products can improve their operations and enhance customer experiences.
What You'll Focus On:
- Prospect, identify, and establish contact with potential clients in the target market.
- Conduct product demonstrations and presentations to showcase the features and benefits of the company's POS systems and solutions.
- Understand customer needs and tailor solutions to address specific business requirements.
- Prepare and deliver sales proposals, quotes, and contracts to prospective clients.
- Collaborate with internal teams to ensure smooth implementation and support for new customers.
- Develop and maintain a strong sales pipeline to meet and exceed sales targets and quotas
- Provide exceptional customer service and support to clients throughout the sales process and beyond.
- Prepare regular sales reports and updates for management.
What You Bring:
- Bilingual in English and Vietnamese
- Bachelor's degree in business, Marketing, or a related field (or equivalent experience).
- Proven track record of successful sales performance, ideally in the POS or technology industry.
- Excellent communication and presentation skills.
- Strong negotiation and closing abilities.
- Ability to understand and communicate technical information to non-technical clients.
- Self-motivated and goal-oriented with the ability to work independently.
- Knowledge of POS systems, payment processing, and related software is a plus.
- Familiarity with the retail and hospitality industries is advantageous.
- Willingness to travel to meet with clients as required.
What We Offer:
- A fair compensation package
- Flexible Schedule — Work on your own time and manage your own appointments
- Unlimited Income Potential — Top performers can earn up to $100,000+ per year
- Ongoing training and sales support
- Opportunity to build long-term recurring income
- Career growth opportunities within a fast-growing technology company
- Work independently while backed by a strong support team
This is a commission based position.
About Chowbus
Sourced by ZipRecruiter
Industry
Internet and it
Company size
201 - 500 Employees
Headquarters location
Chicago, IL, US
Year founded
2015