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60 Super Micro Computer Technical Support Associate Jobs Hiring Near You

Supermicro

Technical Support Associate

Memphis, TN

$70K - $90K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Supermicro is looking for a stellar Technical Support Associate to support our Global Service ...

Supermicro

Technical Support Associate

Memphis, TN

$70.50K - $100K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Supermicro is looking for a stellar Technical Support Associate to support our Global Service ...

Supermicro

Technical Support Associate

Jersey City, NJ

$70.30K - $90K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Provide frontline technical support to end-users via phone, email, and ticketing system. * Diagnose ...

Supermicro

Sr. Technical Trainer

San Jose, CA

$125K - $130K/yr

Technical Support and Updates: Maintain up-to-date knowledge of Supermicro products and services, utilizing the Supermicro Education portal and other resources to enhance technical competencies

Supermicro

Sr. Technical Trainer

San Jose, CA

$125K - $130K/yr

Technical Support and Updates: Maintain up-to-date knowledge of Supermicro products and services, utilizing the Supermicro Education portal and other resources to enhance technical competencies

Supermicro

Associate Product Manager

San Jose, CA

$90K - $105K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Service, Repair, Technical Support, and Production teams, with a focus on improving workflow ...

Supermicro

Technical Account Manager

Jersey City, NJ · On-site

Job Summary : Supermicro is a Top Tier provider of advanced server, storage, and networking ... various teams to support customers effectively. Responsibilities : • Work closely with ...

New

Supermicro

Technical Account Manager

Jersey City, NJ · On-site

Job Summary : Supermicro is a Top Tier provider of advanced server, storage, and networking ... various teams to support customers effectively. Responsibilities : • Work closely with ...

New

Supermicro

Technical Account Manager

Manhattan, NY · On-site

Job Summary : Supermicro is a Top Tier provider of advanced server, storage, and networking ... various teams to support customers effectively. Responsibilities : • Work closely with ...

New

Supermicro

Associate Project Manager

San Jose, CA

$87K - $146K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... technical support role * Strong organizational and communication skills * Interest in computer ...

Supermicro

Sr. Technical Account Manager

San Jose, CA · On-site

Job Summary : Supermicro is a Top Tier provider of advanced server, storage, and networking ... support customer needs. Responsibilities : • Work closely with engineering teams, sales, RMA ...

Supermicro

Technical Writer

San Jose, CA

$107K - $117K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Provide technical writing and editing support in the development of product documentation for our ...

Supermicro

Power Supply Design Engineer

San Jose, CA

$100K - $120K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Support other teams & FAE for technical support and perform failure analysis * Support sales to fix ...

Supermicro

Sr. Technical Trainer

San Jose, CA

Design and present training content that supports rack team growth, drives technical sales acumen, and aligns with Supermicro goals. * Develop training tools and messaging to improve communication of ...

Supermicro

Application Engineer

San Jose, CA · On-site +1

$80K - $100K/yr

Provide technical service and support to resolve customer concerns and issues * Develop automation solutions for software and GPU systems * Research and evaluate new features in Supermicro software ...

Supermicro

Technical Account Manager

San Jose, CA

$80K - $120K/yr

Supermicro is a premier provider of advanced server, storage, and networking solutions, delivering ... Develop and maintain technical documentation to support training for service-desk and field ...

Supermicro

Technical Account Manager

San Jose, CA

$80K - $120K/yr

Supermicro is a premier provider of advanced server, storage, and networking solutions, delivering ... Develop and maintain technical documentation to support training for service-desk and field ...

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Supermicro Jobs Information

What are the key skills and qualifications needed to thrive as a Technical Support Associate, and why are they important?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges Technical Support Associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What does a Technical Support Associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What is it like to work at Super Micro Computer?

Super Micro Computer is a technology company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous improvement. The company's structure is organized into various departments, including engineering, sales, and manufacturing, with a focus on delivering high-quality server, storage, and networking solutions to its customers. Working at Super Micro Computer may appeal to individuals who are passionate about technology, enjoy a fast-paced and dynamic work environment, and are motivated by the opportunity to contribute to the development of cutting-edge products.
What other companies are hiring for Technical Support Associate jobs?
What are the most popular jobs at Super Micro Computer?
Technical Support Associate

Technical Support Associate

Supermicro

Memphis, TN

$70K - $90K/yr

Other

Posted 19 days ago

Job description

Job Req ID: 28504
About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
* Provide technical support over phone and/or web to customers on hardware and software issues
* Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
* Determine requirements and/or root cause of technical issues by working with customers
* Answer inquiries by clarifying desired information; researching, locating, and providing information
* Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
* Fulfill requests by clarifying desired information; completing transactions; forwarding requests
* Ensure escalation situations are managed and corrected quickly and professionally
* Drive customer satisfaction through service excellence
* Work with other engineers, account managers and developers
* Provide and contribute information such as fault triage and training materials
* Attend and complete all required training and certification exams
* Learn to be proficient in service and repair of all systems (current, new, and updates)

Qualifications:

* Knowledge of x86 architecture
* Knowledge of server management tools: IPMI and command line tools
* Knowledge of OS - Linux or Windows
* Knowledge of server logs and OS logs
* Knowledge of Network architecture
* Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)
* Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
* Experience in talking with customers to defuse situations

Salary Range

$70,000 - $90,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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