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63 Super Micro Computer Technical Support Associate Jobs Hiring Near You

Supermicro

Technical Support Associate

Memphis, TN · On-site

$70K - $100K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Supermicro is looking for a stellar Technical Support Associate to support our Global Service ...

Supermicro

Technical Support Associate

Jersey City, NJ · On-site

$70K - $90K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Provide frontline technical support to end-users via phone, email, and ticketing system. * Diagnose ...

Supermicro

Technical Support Associate

Jersey City, NJ · On-site

$70K - $90K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Provide frontline technical support to end-users via phone, email, and ticketing system. * Diagnose ...

Supermicro

Sr. Technical Support Associate

Plano, TX · On-site

$70K - $148K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Provide frontline technical support to end-users via phone, email, and ticketing system. * Diagnose ...

LanceSoft

Technical Support Associate

Richardson, TX

$28.93 - $31.24/hr

Technical Support Associate Job Duration: Temp to hire Est. Pay Range: $28.93-$31.24/hr (USD) Work Type Onsite (Richardson Texas) Description: * Client is seeking a highly experienced and hands-on ...

LanceSoft

Technical Support Associate

Richardson, TX · On-site

$28.93 - $31.24/hr

Technical Support Associate Job Duration: Temp to hire Est. Pay Range: $28.93-$31.24/hr (USD) Work Type Onsite (Richardson Texas) Description: * Client is seeking a highly experienced and hands-on ...

Lancesoft

Technical Support Associate

Richardson, TX

$28.93 - $31.24/hr

Technical Support Associate Job Duration: Temp to hire Est. Pay Range: $28.93-$31.24/hr (USD) Work Type Onsite (Richardson Texas) Description: * Client is seeking a highly experienced and hands-on ...

Synthesia Limited

Technical Support Associate

About the role As a Technical Support Associate at Synthesia, you'll be part of the team ensuring delivering first-line technical support to enterprise customers. You'll assist with technical ...

Kiongroup

Technical Support Associate

Wauwatosa, WI

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Kiongroup

Technical Support Associate

Plano, TX · On-site

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

Kiongroup

Technical Support Associate

Grand Rapids, MI

$65K - $80K/yr

The Technical Support Associate provides analytical and operational support to the technical service team by monitoring performance metrics, managing service data, and assisting with issue resolution.

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Supermicro Jobs Information

What is it like to work at Super Micro Computer?

Super Micro Computer is a technology company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous improvement. The company's structure is organized into various departments, including engineering, sales, and manufacturing, with a focus on delivering high-quality server, storage, and networking solutions to its customers. Working at Super Micro Computer may appeal to individuals who are passionate about technology, enjoy a fast-paced and dynamic work environment, and are motivated by the opportunity to contribute to the development of cutting-edge products.

What makes Super Micro Computer an attractive place to work?

Super Micro Computer is a leading global provider of server, storage, and networking solutions, with a strong reputation for innovation and reliability in the data center industry. The company's workplace culture values innovation, collaboration, and continuous learning, with opportunities for employees to contribute to cutting-edge projects and work with a diverse team of experts. Joining Super Micro Computer offers a chance to be part of a dynamic organization that fosters growth, professional development, and opportunities to make a meaningful impact in the rapidly evolving technology landscape.
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Technical Support Associate

Supermicro

Memphis, TN • On-site

$70K - $100K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Req ID: 29588
About Supermicro:

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is looking for a stellar Technical Support Associate to support our Global Service network and help build a world class field engineering organization. This job requires the ability to work flexible hours in a call center work environment to provide technical support over phone and/or web to customers on hardware and software issues.

Essential Duties and Responsibilities:

Includes the following essential duties and responsibilities (other duties may also be assigned):
* Provide technical support over phone and/or web to customers on hardware and software issues
* Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
* Determine requirements and/or root cause of technical issues by working with customers
* Answer inquiries by clarifying desired information; researching, locating, and providing information
* Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
* Fulfill requests by clarifying desired information; completing transactions; forwarding requests
* Ensure escalation situations are managed and corrected quickly and professionally
* Drive customer satisfaction through service excellence
* Work with other engineers, account managers and developers
* Provide and contribute information such as fault triage and training materials
* Attend and complete all required training and certification exams
* Learn to be proficient in service and repair of all systems (current, new, and updates)

Qualifications:

* Knowledge of x86 architecture
* Knowledge of server management tools: IPMI and command line tools
* Knowledge of OS - Linux or Windows
* Knowledge of server logs and OS logs
* Knowledge of Network architecture
* Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators)
* Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
* Experience in talking with customers to defuse situations

Salary Range

$70,500 - $100,000

The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

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